User: Lord_Gawkerbane
These are the most recent forum messages posted by Lord_Gawkerbane:
Re: Oh my...
I had one guy ask how to do something with the pictures on his phone, I forget exactly what. As I was showing him, and going through them, I came across one of his girlfriend bent over in a thong. I guess that's only rated R. No XXX stuff for me yet.
Re: does cingular even WANT to compete?
And those three day weekends don't include night minutes on the other days of the week. Everything's a tradeoff. TNSTAAFL.
Re: Take Charge
Yes, but prepaid "credit" cards can be purchased at convenience stores and filled with money. It costs like $10 to set one up and you have to put a minimum of $20 or so on it to begin with.
Something for Nothing
Yeah, it's time for another one of these threads.
An old guy came up and wanted to upgrade his AT&T phone and change rate plans, so I told him about how he could migrate. Things were going well, we settled on a phone and everything, and then he asked me about a car charger.
I told him how much it is, and he said he wanted me to throw it in for free. I told him that I couldn't ...
Re: Insurance Claim
From the current phone insurance T's&C's in my market.
V:
C. Replacement equipment may be refurbished equipment or equipment of like kind and quality.
Re: 12mth vs 24mth contracts
I work in a company owned retail location somewhere in the depths of the New England market, and we do offer one year contracts. The phones are $50 more expensive than if you sign up for a two year commitment. As for national retail and authorized agents, they have some latitude in setting their own prices, so if they wanted to I'm sure they could decide to only sell two year commitments.
That all said, the vast majority ...
Re: code for cingular
I just heard of it recently, and it is available for me to add in Telegence.
Re: New plans for Verizon start jan 17
If by bring vultures, you mean we know the competion and can effectivly contrast, compre and whatnot, yeah, we sales types who work in malls have to do that to survive. I'm in a COR kiosk in a mall. All five national carriers have a presence here.
Are you saying that w shouldn't use other carrier's info to our advantage? Of course I won't take alleged future rate plan info I find on a web forum and ...
Re: How Cingular Ruined My Holidays!
And again!
Re: How Cingular Ruined My Holidays!
Argh! I did it again!
Re: How Cingular Ruined My Holidays!
You keep posting and won't let it! Wait, now I did it!
Re: Worried about rate plans...
Or more likely because someone out there would keep it for three years, come into a store and demand that it be honored if there's no expiration date for the offer. :lol:
Re: the worst thing about a kiosk is...
Well, it's dead in here today because of the storm. Some guy just came by and asked me where Best Buy is. It old him there's no Best Buy in the mall. He said, "What the hell was I thinking?" If only I knew that, along with how peoples' phones get liquid damage (Somehow they say it was never anywhere near any liquid) my job would be so much easier.
Re: the worst thing about a kiosk is...
We had annoying people selling flying saucers next to us over the holidays. Thank god they're gone now.
If it's someone who's buying a phone from me, I don't really mind the garbage requests, but I'll point them to the mall trash cans, since I only have a small one and it all ends up in the mall ones anyway.
Another one of my favorites is, "Do you know what time it is?" My response is, "Yes, and you ...
Re: the worst thing about a kiosk is...
Food court, bathrooms, CVS (there isn't one in this mall), Radio Shack, Filene's... The list goes on and on. Sometimes I joke about people thinking information is spelled C-I-N-G-U-L-A-R.
Where I draw the line though, is when someone asks me if or where a competitor is in the mall. I generally ask them if they walk into McDonald's and ask where the nearest Burger King is when they do.
Oh, and another good one from the other day:
Them: ...
Circular Discussions
Cust: Hi. My mom just talked to customer service they changed the rate plan and told me I could come here and get a new phone. We also changed the account from her name to mine. They said everything's in the system and all I have to do is come see you and give you the last four of her social and you could take care of everything.
Me: Ummm, okay... What's the mobile phone number?
Him: ...
Re: Some Old School News: TDMA Nation is back for a limited time
Got nothing on me! Last month I upgraded not one, but two customers who came in with analog phones! We need a new thread. Who, in the past year, has upgraded the oldest phone? If anyone's done a bag phone, I'll gladly stand aside and let them bask in the glory of upgrading an older phone than I did. :wink:
Re: Cingular service is horrible!!! Buyer beware!!!!!!!!!!!
Hey, Myth. Haven't seen you around much lately. Anyway, I have to agree with your post and just want to add that that's the advantage of dealing with a company owned store over a national retail location. It's much easier to resolve issues like this and most people in company owned stores are happy to help out a customer with a problem, whereas if you buy from a national retailer they'll just send you to a ...
Re: IN network coverage expanded
Will existing VZW customers have to manually do this update for them to take advantage of this admittedly good change?
If so, I'd expect you guys to get a lot of unhappy customers who expected a change and didn't know they had to dial something from their phone to make it work.
I guess the real reason I'm asking is to find out if I should expect an influx of VZW customers wanting to port their numbers. ;)
Re: Why does everyone insult rollover minutes and call it bs?
Yep. Exactly. You on today, or are you enjoying a day off by browsing the forums? I'm at work and it's been pretty slow so far.
Re: Why does everyone insult rollover minutes and call it bs?
Good news! Rollover is included at no extra charge on GSM Nation plans $39.99 and up. You don't have to pay anything extra for it. It's part of the rate plan.
Re: 1,000 Anytime Minutes
Well, it really depends on who you are and what your usage is. I like having the option of giving a customer who needs it a ton of anytime minutes with no night and weekend if that's what will work best for them. If they need night and weekend without as many anytime minutes, I can do that too.
Even if someone comes in asking about it and they go with something that has included night and weekend ...
Re: Existing Customers
Wow. Posting agreements with folks in the Sprint forum. You've sunk to a new low. :wink:
Just kidding, because I agree too. Sprintemployee isn't the type that'll be getting referrals or have happy customers.
I went way out of my way for a customer once for a double upgrade. I didn't get much in commission for it, but he liked me so much he referred a friend of his to me for two new lines.
This morning ...
Toilet Phone
So this morning I had three people waiting for me while I was doing an activation. After I was done, the first two wanted prepaid cards. The third said, "I have a problem," as he reached into his pocket. Never a good sign.
He explained how he needs his phone for work to get service calls. That's two bad signs. He's not going to take anything but exactly what he wants for an answer.
Then he ...
Questions You Hate
I know we all have them, and in honor of my time almost being up in this location I'll compile a list of mine, along with what I think when someone asks me one of them. I'm sure some of these will carry over to my new location though. :roll:
1. "What do I have to do to get a phone?"
"Give me your ID so I can tell you how much of a deposit you'll have to ...
Re: Pure Genius
And I thought it was bad when I answer the phone "Cingular Wireless..." and someone asks me if I sell T-Mobile too. "I work for Cingular, and they kind of fire me if I sell T-Mobile." Or worse is me sitting in my kiosk with all sorts of Cingular signs, wearing a Cingular shirt and they'll ask me the same thing. Maybe not T-Mobile, but any other carrier as well.
But that really takes the cake. ...
Re: The Ones We Hate
Really reminds me of my PC tech support call center days. Internal for an HMO and everyone lied. "Did you reboot?" "Yes." "Well try it again one more time while you're on the phone with me." "It worked this time!" *mute* "That's because you lied and didn't reboot before you called."
It was insane. People would wait in the call queue for longer than it would take to reboot in order to try ...
Re: The Ones We Hate
I had a couple of customers with phones that went in the lake. One of them was irretrievable. It went overboard and he didn't have insurance so it was full price for him, then decided insurance wouldn't be a bad deal. Of course a month or so later he showed up on my chargeback list, cancel non-pay.
The other one was a prepaid customer and the phone wouldn't work after its immersion. I really am surprised ...
Re: For our friend the phonepimp
Marketing is trying to get a bunch of people to believe something is true. Just because a whole lot of people believe it's true doesn't mean it is, though. Government officials routinely get people believe they are making "painful" budget cuts, when in fact what they're doing is cutting the amount of the budget increase in the proposed budget. The budget is still bigger than the previous year's despite the "cuts."
All a customer satisfaction survey of ...
Re: GSM headache?
Wow. The first girl VZWMan ever heard say "douchebag" is saying someone is using abrasive dialogue. That's bad. Real bad. :lol:
And before you call me one, I'm just joking around. :wink:
Re: GSM headache?
Don't hold back. Tell us how you really feel. :lol:
Re: The Ones We Hate
I had a fun one the other week where the customer didn't send in her rebate form and it was past the postmark by date. She wanted me to give her a new form first, and I told her that wouldn't work since the date on the receipt wouldn't match up with the period on the new rebate form. Then she wanted me to return the phone and sell her a new one outside the 30 DOA ...
Re: From The Ground Up?
When they asked you what they should do with it, did you tell them they should donate it to a museum instead of the more standard donation or recycling suggestions? :lol:
Re: From The Ground Up?
This is so wrong I decided to log in from home to correct it. Any Cingular customer can walk into any store in their market and upgrade their phones. Data from old, obsolete or other billing systems that for some reason someone decides to abandon can be exported from the old one and imported into a new one. Granted it takes the work of a bunch of IT people to do, but it happens. Both ...
Re: From The Ground Up?
The initial large sum of money that was invested to creates Sprint PCS came from the Sprint LD division, unless I'm grossly mistaken. I'm not saying that's where the money comes from now, but it had to start somewhere. And I said the money has to come from one of two places, either the LD division or profits from the wireless division.
Re: Seeing is believing
Welcome to the world of business. There's nothing bad about a company buying another one. There's only one way to the top, and that's to invest in resources, whether by building them yourself or by buying them from someone else. If at some point in the future, Sprint actually became number one by continuing its strategy of no mergers or acquisitions (not something that I think is likely), it still would be buying its way to ...
Re: From The Ground Up?
And how does Sprint get its assets to build towers? By exploiting the workers! By hanging on to outdated imperialistic dogma that perpetuates the differences in our society! Oops, sorry. This isn't Monty Python.
Sprint does, however, get its assets to build its towers by charging customers for its services and making a profit. Either that or getting subsidies from the long distance division of Sprint and therefore charging people, Sprint LD customers, a little ...
Re: From The Ground Up?
By your logic it's not the difference between renting and buying a house. It's the difference between building your own house and buying one that's already been built and perhaps even previously owned.
Renting would be like what happens with a company like Virgin Mobile or TracFone. They rent usage of networks that someone else owns.
From The Ground Up?
I just have to ask, because this has been perplexing me for some time. What benefit is there to a customer to having a network that's "built from the ground up" as opposed to one created over time from building up towers as well as the additions of others through mergers and acquisitions? I understand that Sprint can't claim the largest network without qualifying it with "all digital," "all PCS," and "built from the ground up." ...
Re: for our friend the phonepimp
See my previous post about this, regarding the differences between objective and subjective data and their suitability to measure network quality.
https://www.phonescoop.com/carrie rs/forum.php?fm=m&ff=4&fi=89769
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