Cust: Hi. My mom just talked to customer service they changed the rate plan and told me I could come here and get a new phone. We also changed the account from her name to mine. They said everything's in the system and all I have to do is come see you and give you the last four of her social and you could take care of everything.

Me: Ummm, okay... What's the mobile phone number?

Him: XXX-XXX-XXXX

Me: That's still under her name. In order to upgrade the phone you'll need her here to sign the contract.

So it descends into a circular discussion from the pits of Hades because customer service told him he could do it and why did they tell him if I couldn't and me explaining the fact that he can't sign a contract on som...
(continues)