Cingular service is horrible!!! Buyer beware!!!!!!!!!!!
I type this note out of concern for my fellow consumer. I recently switched to Cingular from T-mobile because of the pending merger between Cingular and AT&T, broader coverage and likelihood that they will survive the shake out that's coming in the cell phone industry.
My experience thus far with Cingular has been frightening. They have overcharged me, charged me for multiple lines of service when I signed up for one, spelled my name incorrectly on my billing statement, refused to cancel a line of service within the 15 day "trial" period because I purchased from Best Buy... even after I had returned the phone to Best Buy!!!!!
I honestly don't know what I will do with Cingular because their coverage is so good but their...
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Be prepared to fax in your return receipt from Best Buy, and a copy of your contract. This will give them the proof they need to credit you properly.
As to non-Cingular phones, T-Mobile has an advantage for the bring-your-own policy -- they use the 1900 frequency exclusively, so most of the 900/1800/1900 Euro phones will work on their network no problem. Our network is 8...
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Lord_Gawkerbane said:Cicuit City (when they still had the traditional deals worked out with Sprint, ATTWS, Cingular, Verizon and Tmobile) was very accomodating when it came to helping a disgruntled customer cancel his service and return...
Hey, Myth. Haven't seen you around much lately. Anyway, I have to agree with your post and just want to add that that's the advantage of dealing with a company owned store over a national retail location. It's much easier to resolve issues like this and most people in company owned stores are happy to help out a customer with a problem, whereas if you buy from a national retailer they'll just send you to a company owned store or customer service to have your issue resolved.
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cingular blows gutterbum meat!
My experience with Best Buy wasn't bad. That was actually the EASY part of the entire transaction. I got a nasty attitude from every rep at Cingular I spoke to. I am pissed now but I started off VERY nice and polite. I used to work in service years ago so I can appreciate being on the bad end of an angry call.
Fact is Cingular F'd me. This was clear to me from the start. They wouldn't cancel my extra line, then, they would but it was going to cost me dearly even though I was within the 30day buyer's remorse period where early cancellation is supposed to be waived! I didn't ask for anything not in accordance with policy.
As for Joe's house of pho...
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Myth said:...
I apologize for your customer experience. It sounds like your activation was handled very poorly - complain to BOTH the Best Buy you purchased the phone at (they spelled your name wrong, put you in for the wrong plan, didn't credit your return, etc) AND to Cingular customer care (this Best Buy set you up for disappointment, you did not get one call resolution, etc.)
Be prepared to fax in your return receipt from Best Buy, and a copy of your contract. This will give them the proof they need to credit you properly.
As to non-Cingular phones, T-Mobile has an advantage for the bring-your-own policy -- they use the 1900 frequency exclusively, so most of the 900/1800/1900 Euro phones will work on their networ
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mobilephonejunkie8 said:...
👿 😕
I type this note out of concern for my fellow consumer. I recently switched to Cingular from T-mobile because of the pending merger between Cingular and AT&T, broader coverage and likelihood that they will survive the shake out that's coming in the cell phone industry.
My experience thus far with Cingular has been frightening. They have overcharged me, charged me for multiple lines of service when I signed up for one, spelled my name incorrectly on my billing statement, refused to cancel a line of service within the 15 day "trial" period because I purchased from Best Buy... even after I had returned the phone to Best Buy!!!!!
I honestly don't know what I will do with Cingula
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Cust calls, started service on 9/30, so still under WFG 15 grace. got the phone thru an indirect agent. First off she should have know there was something going on when the guy was selling brand new phones at full retail price with a 2 year service agreement. Not to mention they only had a 72 hour return policy.
See the thing you have to realize, when you go into an indirect agent store, or reseller, normally the only thing that you're going to find that is the same is the calling plans, as for pricing on phone and service agreement terms, they pretty much have...
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That's not neccessarily true. Granted I've seen some agents who are downright dirty in the way they operate, but I can honestly say that while, yes, we do want to make the money, my store takes care of our customers. We have a very loyal customer base who refer quite a few people to our door. Not only do we have the reputation for "hookin up" our customers, but we do everything we can to make sure they have the experience with us that they'd expect to have with an actual Cingular wireless corporate store. In my short time here I've followed up on every last sale or upgrade that I've made, ensured it's working properly and solved any problems that have arisen.
It's not fair to those of us decent agents to lu...
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