How Cingular Ruined My Holidays!
my story is probably not too unsual and i'm sure that "human error" occurs a lot and "technical mistakes" do happen but the lack of empathy shown by cingular is what motivated me to write this (and report them to the better business bureau).
before cingular i had sprint and on 12/06 i called in to order my phones (family plan) from telesales because i couldnt do it online for their deal on the phones. I am a college student and my vacation started on the 8th but it was ok for me to wait and get my phones till the 123h (that would be a week for delivery). They told me that my order will take up to 5 days.. so on the 12th i began wondering where my phones are i had to already cancel my plans for my winter vacation!!! well i drove to the store...
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before cingular i had sprint and on 12/06 i called in to order my phones (family plan) from telesales because i couldnt do it online for their deal on the phones. I am a college student and my vacation started on the 8th but it was ok for me to wait and get my phones till the 123h (that would be a week for delivery). They told me that my order will take up to 5 days.. so on the 12th i began wondering where my phones are i had to already cancel my plans for my winter vacation!!! well i drove to the store...
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I'm surprised they even offered you the 100 minutes... 😳
If you would have had me on the phone... I would have offered my empathetic apologies... Unfortunately, once the phones leave our wharehouse and go to fed-ex so does ownership and responsibility... Needless to say I would not have offered any "compensation"...
If you would have had me on the phone... I would have offered my empathetic apologies... Unfortunately, once the phones leave our wharehouse and go to fed-ex so does ownership and responsibility... Needless to say I would not have offered any "compensation"...
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"Stay in drugs, don't do school"
You only have three days to have all activation fees waived. I work in a retail store and actually have no sympathy for you. You ordered online, because you were bargan hunting. What comes as a big surprise to people is you get what you pay for. Had you gone into a store to begin with, and received professional help, you would've had one person to consult and deal with for any and all issues. Had you been displeased, the salesman would've done all they could to see their comission come in. You returning the phone, would obviously negate that. I hope you learned that the $50 you tried to save wasn't worth it, and hopefully the next time you seek service with something you'll seek out one individual t...
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You only have three days to have all activation fees waived. I work in a retail store and actually have no sympathy for you. You ordered online, because you were bargan hunting. What comes as a big surprise to people is you get what you pay for. Had you gone into a store to begin with, and received professional help, you would've had one person to consult and deal with for any and all issues. Had you been displeased, the salesman would've done all they could to see their comission come in. You returning the phone, would obviously negate that. I hope you learned that the $50 you tried to save wasn't worth it, and hopefully the next time you seek service with something you'll seek out one individual t...
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i'm sorry but i have to challenge your point of view... it doesnt matter at all if i got it through the store or not CINGULAR IS CINGULAR..and if you get f***ed over by cingular its still the same fing company. so cingular ruining 3 weeks of my life is perfectly fine by your commision greedy mind but me pulling out and having cingular lose 2,500 dollars is ok by your business model?? i'm sorry but the current popular trend in america which has 80% service based companies is to keep THE CUSTOMER HAPPY AND NOT SCREW THEM OVER AT EVERY TURN AND NOT EVEN HAVE THE DECENCY TO ADMIT IT AND AT LEAST OFFER RELIEF.. o i'm sorry the only way this happens nowadays is if someone sues ... wow!! you two people who responded are some of the worst customer s...
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rshvarts said:
so cingular ruining 3 weeks of my life is perfectly fine by your commision greedy mind but me pulling out and having cingular lose 2,500 dollars is ok by your business model??
wow, you must get terrible gas mileage!!$2500? okay you dont have to exaggerate. IDIOT!! do you really think they would reimburse you for gas? are you that ignorant? I hope the $50 you saved was worth it. I bet youll never be stingy about a phone again
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no buddy you misread i said if i pull out of cingular they lose a 2 year contract valued at roughly 2500 (because i have a family plan * 24 months + extra services)..
the gas was just an example of a economic cost (staying away from the emotional and non tangible costs-such as loss of vacation)
i never associated 2500 with how much i spent on gas or what i was even closely asking for at all...
how can you judge someone based on if they ordered the phone online/telesales or through a store... you sound awful when you call people stingy for ordering online from THE SAME COMPANY! if only the corporate office knew what "store employees" were saying about a part of the companys business and calling people stingy for GETTIN IT ONLINE?? and ...
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the gas was just an example of a economic cost (staying away from the emotional and non tangible costs-such as loss of vacation)
i never associated 2500 with how much i spent on gas or what i was even closely asking for at all...
how can you judge someone based on if they ordered the phone online/telesales or through a store... you sound awful when you call people stingy for ordering online from THE SAME COMPANY! if only the corporate office knew what "store employees" were saying about a part of the companys business and calling people stingy for GETTIN IT ONLINE?? and ...
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I had a similar problem. I had been waiting over a week for my online order to come in, so I finally called and the lady on the phone couldnt help me, so I called back again to speak with a different customer service rep. (some are more useful than others). He clearly explained to me why I didnt have it yet, not a good reason at all, but its better than "Duuhhhh..". So I canceled my order, went to a Cingular store, got what I wanted and Im happy. Of course I'm unhappy that in a weeks time my order hadnt been processed yet, but stupid people slow the world down sometimes. I cant say I hate Cingualr for this, in all truths, I love Cingular, great company, great service, cool phones, Im happy. I have not one complaint (and that above was ...
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(oh my goddess I'm defending the cingy guys)
The Cingular folks are right.
Once a company ships something via FEDEX or UPS, the delivery time is not their responsability. They have no control over the postal carrier WHAT so ever.
Telesales is just that. Telesales. Would you buy a car over the phone? Hell no. Why would you buy a contracted service OVER the phone??? Especially one that can give termination fees, etc.
Telesales and retail sales stores are as different as night and day. I work in retail sales floor. If someone bought a product off the internet I would not help them. I would give them the basic in help and direct them to the closest Customer Service station. Why? Bad customer service you say? No. It is not. The sales ...
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The Cingular folks are right.
Once a company ships something via FEDEX or UPS, the delivery time is not their responsability. They have no control over the postal carrier WHAT so ever.
Telesales is just that. Telesales. Would you buy a car over the phone? Hell no. Why would you buy a contracted service OVER the phone??? Especially one that can give termination fees, etc.
Telesales and retail sales stores are as different as night and day. I work in retail sales floor. If someone bought a product off the internet I would not help them. I would give them the basic in help and direct them to the closest Customer Service station. Why? Bad customer service you say? No. It is not. The sales ...
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I agree with all this but it is the reps fault for putting in the wrong apt #
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Big Daddy said:
I agree with all this but it is the reps fault for putting in the wrong apt #
(origional message quote "so i had to call fedex and give them the right address..the next day i get one of my phones but now fedex has messed up and i dont get my other phone until the 20th")
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WOW! That is one interesting thread. I have Verizon service. I am thinking about changing to Cingular because Verizon phones are, and lets be honest here, pathetic! The employees at the Verizon store in my town are not exactly all that simpathetic about the quality of their phones. I am disappointed yet somehow not surprised to here that Cingular has some employees who are not simpathetic to their customers problems. I guess it's true in many aspects not just about internet ordering that you get what you pay for. And yes that is for you Cingular employees who responded to this thread in a less than simpathetic way. Just as you think that it is not your problem since this order had been placed over the internet why should it be a customers pr...
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Wow a few weeeks without a cell phone.. and I thought no electricity for a week was bad during the huricane. wow I am so feeling you dude. 🙄
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It comes down to do you want to save a little money initially or a number of headaches over the course. I would never deal with telesales just because I know first had how bad they mess these things up. You made the decision to order from them instead of spending a little more money on a lot less hassle. You don't seem to be taking any copability in this situation which is the most frustrating thing about customers.
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Darth_Ix said:
It comes down to do you want to save a little money initially or a number of headaches over the course. I would never deal with telesales just because I know first had how bad they mess these things up. You made the decision to order from them instead of spending a little more money on a lot less hassle. You don't seem to be taking any copability in this situation which is the most frustrating thing about customers.
going through any of the routes at T-Mobile, I saved quite a bit of moeny and ALL OF THE FRUSTRATION!
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My point in my statement was thay by purchasing online you're removing the one person from the whole situation who would've been most important in this whole fiasco. You've had to call in several times, and likely spoke to a different person in a different state each time, who in all honesty likely cared very little about your situation. Salespersons do work off comission, and therefore they make a living off of seeing you satisfied with your purchase. With our 30-day return policy, they'll bend over backwards to make you happy.
Cingular made the money off your online purchase, and that trickles down into a few fractions of a cent that each call center rep made off your purchase. Also, keep in mind your $2,500 dollars you would've s...
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Cingular made the money off your online purchase, and that trickles down into a few fractions of a cent that each call center rep made off your purchase. Also, keep in mind your $2,500 dollars you would've s...
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Actually it does matter. If you had gone into the store and done it, the CS would have tested your phones before you left to make sure they worked. If you had gone into the store you wouldn't have had to cancel your vacation plans to wait for phones to be shipped (which was a personal choice to have something shipped during the busiest shipping season of the year). If you had gone into the store the CS who would have helped you would have been more amicable in helping you IF anything had gone wrong. Instead you order a phone from telesales so now your having issues going into a store and taking up the time of a SALES person who is going to make any money on the transaction (ofcourse they aren't going to like helping you.) I am just wonde...
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while the poster may have errored in his order timing, it is cingular's responsibility to provide a seemless service for ordering, shipping, and service regardless of how an order was initiated.
Frankly, if telesales regularly messes up and it requires a store employee to fix than they should be compensated by telesales.
Frankly, if telesales regularly messes up and it requires a store employee to fix than they should be compensated by telesales.
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sammy2 said:
while the poster may have errored in his order timing, it is cingular's responsibility to provide a seemless service for ordering, shipping, and service regardless of how an order was initiated.
Frankly, if telesales regularly messes up and it requires a store employee to fix than they should be compensated by telesales.
I totally agree with you man! Read one of my posts to get a more fruitful read on the situation.
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I don't agree with this at all. To say it is his fault because he wanted to save money by ordering online or through telesales is a little silly, to put it lightly.
"You get what you pay for." There is no way you can use that in this situation, i've seen it used too much on these forums when pertaining to people trying to order online. 🙄 That saying implies he tried to by a cheaper quality product and expected it to work as good as the real thing. This very easily could have happened if he was in the store as well...only he would have paid an extra $50-$100 per phone for this hassle.
I understand why prices are the way they are in the corporate stores compared to ordering online/telesales, no need to get into that issue. Bu...
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"You get what you pay for." There is no way you can use that in this situation, i've seen it used too much on these forums when pertaining to people trying to order online. 🙄 That saying implies he tried to by a cheaper quality product and expected it to work as good as the real thing. This very easily could have happened if he was in the store as well...only he would have paid an extra $50-$100 per phone for this hassle.
I understand why prices are the way they are in the corporate stores compared to ordering online/telesales, no need to get into that issue. Bu...
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I agree. The consumer is given the different buying options by the company itself. Ordering online should not be any more difficult than going into a store. It would be a bad business decision to offer something that is certain to have errors.
I do not however believe that he should be compensated for a "ruined" vacation or gas. Things happen and there shouldn’t be a required compensation. All you need to do is look at the American legal system for an example of this.
A bit off topic and by no means is this meant as a personal attack to the poster but people need to realize mistakes happen and you have to deal with it. It seems there’s always someone else at fault and money solves the problem.
That's not to say that he shoul...
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I do not however believe that he should be compensated for a "ruined" vacation or gas. Things happen and there shouldn’t be a required compensation. All you need to do is look at the American legal system for an example of this.
A bit off topic and by no means is this meant as a personal attack to the poster but people need to realize mistakes happen and you have to deal with it. It seems there’s always someone else at fault and money solves the problem.
That's not to say that he shoul...
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I do agree that being compensated for gas or the ruined vacation is a bit ridiculous too. 🙂
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IF this guy was treated this way, then I would have to say it looks bad for Cingular. The manager should have called him back and he was probably dealing with one or more idiots. However, there is a 50-50 chance that this "customer" is not a customer at all and is trashing a company just because he can do it on a public forum. I'm not saying that this is the case, but I've seen it on other forums.
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i am a *soon to be leaving* customer and i'm not here to stir things up just because i feel like it. if anyone really wishes to check on me or really does wish to check my account i'd be happy to go into the store and have the notes printed off my account or what not..if anyone thinks that its not possible to be treated like this than i can gladly provide evidence of my account at cingular. so if anyone acutally doubts my luck i'll gladly go an extra step to prove it..
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Nope, they won't. Heck, I tried to get copies of some notes to try to square away a prev AWS customer. Wouldn't even email them to me, and I'm a CW rep.
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Rathrok,
I think I wasn't too clear on what I meant about what I said when you get what you pay for. I work for a Cingular agent and I have seen too many times people who bring their on-line phone in to me when they have problems. I see the big picture. I don't care if the customer buys the phones on-line. I am not worried about the commision loss either. I see that on-line sales helps Cingular as a whole. More subscibers= more towers built= cool handsets and dicounted prices, etc. I am not trying to say that they are buying a cheaper product on-line.
Tel-sales is flawed by nature. What I have a problem with is customer who would rather buy the phone from the net than pay $20 more for the same phone in my store. I see their frustration...
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I think I wasn't too clear on what I meant about what I said when you get what you pay for. I work for a Cingular agent and I have seen too many times people who bring their on-line phone in to me when they have problems. I see the big picture. I don't care if the customer buys the phones on-line. I am not worried about the commision loss either. I see that on-line sales helps Cingular as a whole. More subscibers= more towers built= cool handsets and dicounted prices, etc. I am not trying to say that they are buying a cheaper product on-line.
Tel-sales is flawed by nature. What I have a problem with is customer who would rather buy the phone from the net than pay $20 more for the same phone in my store. I see their frustration...
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Iselltheshitoutofphones said:
Tel-sales is flawed by nature.
Will
On the defense of telesales, I used to work for cingular telesales. We had very little to do with the actual activation and account set up. It would be impossible. We did a credit check, made the sale, and placed the order for equipment. When the order form goes through to the warehouse, someone looks at it and says ok pull a V400 off the shelf, lets grab a sim card and put it into the system so that an account can be activated. Then look back on the order sheet and see the customer wanted x pricing plan with x features. We didn't have the equipment there with us at the call center, unlike at the stores where you can verify that you...
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Bizkits,
You bring up a valid point. Indirect reps have their fair share of screw-ups. I too see it on a day to day basis. I think every aspect of Cingular has problems and I think it has to do with a lack of training. For instance when I call Agent Q before I give my dealr code and password, I automatically ask the rep if they are Blue or Orange. Why? 70% of Blue reps that I have handle an account either leave off a SOC code, forget a feature, or provide an incorrect contract length. To be fair, I am sure there are many good Blue reps out there, but the one I have has interaction with are rare. Yes Orange makes mistakes too.
I empathize with Blue reps. If I only had 2-3 weeks of merger training with POS, Telegence, or Care, I might m...
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You bring up a valid point. Indirect reps have their fair share of screw-ups. I too see it on a day to day basis. I think every aspect of Cingular has problems and I think it has to do with a lack of training. For instance when I call Agent Q before I give my dealr code and password, I automatically ask the rep if they are Blue or Orange. Why? 70% of Blue reps that I have handle an account either leave off a SOC code, forget a feature, or provide an incorrect contract length. To be fair, I am sure there are many good Blue reps out there, but the one I have has interaction with are rare. Yes Orange makes mistakes too.
I empathize with Blue reps. If I only had 2-3 weeks of merger training with POS, Telegence, or Care, I might m...
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Iselltheshitoutofphones said:
What I hate is when I call to get something done, I am told that X system is down. Funny, I can call right back and the rep I speak to has no problems handling my needs. Again one of the misnomers of the cellular industry. When could have this discussion in all forum and reps from every carrier could report the same problems.
Will
I can address this one. There are multiple call centers for any carrier, and individually they can have system issues which might not be global. Our call center has regular server outages that don't affect TMobile as a whole, but we don't necessarily know that because we don't talk to other call centers. We're instructed to tell customers t...
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. We're instructed to tell customers that "our systems are updating" when they're crashing like a Yugo, and this gives the impression that it's a global problem, which it probably isn't. Aunt Fanny... 🙄
ROFLMFAO!! Oh I can appreciate that one. Just when you're about to save your changes you see "ILDBAR code error 2345987345 unable to process machinefunction" and you just want to pull your hair out and scream...the best is when you've just spent 30 minutes working on a re-rate and have just finished your adjustment memo and it goes down! You can BS your way out of the rest of them normally. Thank god remedy is not as touchy as Samson, and Streamline very rarely goes down.
However, we do have down...
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Ack, around here when Samson goes down it ALL goes down, we lose our connect to the main server and we get nothing... gotta hate it when that happens, especially during one of those ticklish escalated calls when anything will set the customer off... 😈
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Aleq said:
especially during one of those ticklish escalated calls when anything will set the customer off... 😈
Oh, one of those "walking on glass" calls, oh yeah. The past few days-what on earth has been up with the call volume??? No calls out of the ordinary but DAYM! I've bever seen 60 calls in que at 12:50am! I had 2 escalations last night and they were SO stupid! You wonder what some people are thinking!
#1) Girl calls in to cancel one of her lines because her boyfriend is moving back to vietnam for 6 months. Then, she said when he was back she'd re-activate it. Ok, she's under contract until july so instead of cancelling and paying a $200 ETF I offered her a seasonal suspension ($10/mo)...
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Oh yeah, they're out there all right... first thing outta the chute this morning I get a guy who's Smart Access, has a spending limit balance of about 110.00 and bill cycle closing in two days. I let him know he's probably going to get suspended after the bill cycle closes, and he demands that I put a credit on the account to "give him an extension, because he's been a customer for 11 months" and if I don't he's going to cancel and go to Sprint. I advise him this ain't gonna happen, he gets pissy and demands a supervisor, we're in queue up to our butts with all supes running busy, and this joker refuses to give callback info, no--he's gonna WAIT until I get a SUPERVISOR! So I finally do, she tells him no luck and so sorry but it ain't gon...
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Sometimes a customer just wants to hear a different voice. Or they've been taught to believe a Supervisor will override a mere "peon"... Too bad you can't say... "Thank you for wasting mine and the representatives time!"
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speck said:
Sometimes a customer just wants to hear a different voice. Or they've been taught to believe a Supervisor will override a mere "peon"... Too bad you can't say... "Thank you for wasting mine and the representatives time!"
I tried this while I was doing floor support one night: I went to handle an escalation, and the lady just wouldn't speak with anyone BUT a supervisor. So, I got on the phone, and intruduced myself, and let her know I was going to let the rep take the call, but I would be here for assistance if needed. I explained that our reps can handle most every call a supervisor could as well. So, the lady agreed, and it just turns out she had a bad experience with a rep once and has just...
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That's funny because that happened to me at a store once.
When I was working for Tmobile, a real rude lady was griping about overages or something and I explained that there was nothing I could do for her because she had used those minutes and was going to be charged. She started using all sorts of language and told me she wanted to see my manager. She was yelling by this point. My manager came out and said, "Ma'am, I trained this employee myself, so if he says your bill is correct, then you need to send in your payment". I almost fell over. I miss her. When she left Tmobile for Verizon, she hired me on the spot.
When I was working for Tmobile, a real rude lady was griping about overages or something and I explained that there was nothing I could do for her because she had used those minutes and was going to be charged. She started using all sorts of language and told me she wanted to see my manager. She was yelling by this point. My manager came out and said, "Ma'am, I trained this employee myself, so if he says your bill is correct, then you need to send in your payment". I almost fell over. I miss her. When she left Tmobile for Verizon, she hired me on the spot.
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lol I don't know...I'd say good luck with Sprint. If your credit was only good enough to get smartaccess, then chances are it's not gotten any better within only 11 months. At sprint, they have a similar program that's limit is only $125. (Im not totally sure though, but I thought I heard someone say that the spending limit has turned to a flat deposit of $125 instead)
I don't understand why people get so ugly and nasty about things. That's why I HATE telling someone they're past due, or discuss why they can't get a second line for 6 months...people take some of that stuff so personally...financial stuff that is...really everything, but that's one that just sticks out for me. Shouting and demanding and such...they really should learn whe...
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I don't understand why people get so ugly and nasty about things. That's why I HATE telling someone they're past due, or discuss why they can't get a second line for 6 months...people take some of that stuff so personally...financial stuff that is...really everything, but that's one that just sticks out for me. Shouting and demanding and such...they really should learn whe...
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How STUPID was that??? just give me the bloody number! I'm not going to give it out to solicitors or write it on bathroom stalls! lolYou have the patience of a saint. I would have gone the bathroom wall route.
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Wow. "2-3 weeks of merger training"...I should be so lucky...more like "learn it on the fly by the seat of your pants"...
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ralph_on_me said:...
"Stay in drugs, don't do school"
You only have three days to have all activation fees waived. I work in a retail store and actually have no sympathy for you. You ordered online, because you were bargan hunting. What comes as a big surprise to people is you get what you pay for. Had you gone into a store to begin with, and received professional help, you would've had one person to consult and deal with for any and all issues. Had you been displeased, the salesman would've done all they could to see their comission come in. You returning the phone, would obviously negate that. I hope you learned that the $50 you tried to save wasn't worth it, and hopefully the next time you seek service with some
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i'm sorry did you tottaly miss the part where i said that the SALES AGENT MESSED UP ON MY ADDRESS?? that is YOUR RESPONSIBILITY to get the address right especailly when a worried customer repeats it numerous times and EMPHASIZES every part of it!!! RESPONSIBILITY WAS NOT FEDEX IT WAS CINGULARS WHEN THEY ******* UP
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No, I didn't miss that part... But I would not issue any type of "compensation"... I would have found other solutions to get the phone quicker to you... If you already have the phone by the time you called me... I do apologize, you have a 30 day buyer's remorse policy. But I would not issue any "special incentive"
I would most find the original sales rep that made the error and setup a coaching session between her and her manager. To avoid this in the future... Like I said, I'm surprised you were offered the 100 bonus minutes... Had I been on the phone, I would not.
I would most find the original sales rep that made the error and setup a coaching session between her and her manager. To avoid this in the future... Like I said, I'm surprised you were offered the 100 bonus minutes... Had I been on the phone, I would not.
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might someone also who works for the company at least address why it took two weeks and noone called back as was told?? no- thought so
excellent customer relations 😛
excellent customer relations 😛
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Unfortunately, that is an issue that we are working to resolve. It is frusterating that it does happen. Compensation for your pain and suffering however is something that is not issued. Keep in mind that Cingular sales phones as a convenience... we do not manufacture them and unfortunately with such a high demand errors occur... We try to avoid these errors and resolve them but the odds are that it does happen from time to time...
Once again... It is not a situation we strive to repeat... It is also not a situation that 6 free months should be issued either.
Once again... It is not a situation we strive to repeat... It is also not a situation that 6 free months should be issued either.
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my bad that post was confuzing i was refeering to when i requested to talk to the manager and they told me i would get a call back between 24-48 hours... i havent recieved a call for two weeks from any managers at all!! (cingular broke a promise sigh) that was what i was talkin bout..where i had to call back and talk to a lower supervisior again when i was supposed to talk to a manager.. TOO many mistakes on cingulars part to even keep my sentences straight 😛
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That was unfortunate. Truly it's a shame they did not call you back, this whole situation could have been difused...
It is sad to say that everything that could have gone wrong in your situation did... It's not something we want to happen... I do not blame you at all for switching, I would have as well. You do have my empathetic apologies that you had such a horrible experience for what it's worth. We are working to make sure situations like this do not happen... Unfortunately, it's a process that does not happen overnite.
I hope that the carrier you choose does provide you with a better experience and the most important thing of all... Excellent Service.
It is sad to say that everything that could have gone wrong in your situation did... It's not something we want to happen... I do not blame you at all for switching, I would have as well. You do have my empathetic apologies that you had such a horrible experience for what it's worth. We are working to make sure situations like this do not happen... Unfortunately, it's a process that does not happen overnite.
I hope that the carrier you choose does provide you with a better experience and the most important thing of all... Excellent Service.
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As a Retail Sales Manager I find it apalling you were not contacted in the timeframe you were promised. Unfortunately I deal with Telesales or internet sales issues on a daily basis. As a company we strive for the common service experience throughout our organization however there is room for improvement and we are working on that.
If I can recommend one thing it is to deal with individual people when possible. It is like buying a car on the internet, you take great risk in buying something without seeing it first and without dealing with someone in-person. This would have eliminated many of the issues you had to endure. You would have seen the port go through and would have had live working phones by the time you left a store. Yes...
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If I can recommend one thing it is to deal with individual people when possible. It is like buying a car on the internet, you take great risk in buying something without seeing it first and without dealing with someone in-person. This would have eliminated many of the issues you had to endure. You would have seen the port go through and would have had live working phones by the time you left a store. Yes...
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I think Speck has done a wonderful job in trying to empathize with you, and explain the situation, and if he's in customer care as I suspect, he's probably a VERY good rep.
Why are you attacking cingular with such vicious hatred? I'm pretty sure in no way they received your order and maliciously sought out to screw you over. Mistakes do happen, humans make errors, and yes, it absolutely sucks you were affected by that. I'm sorry you've had to go through all of that confusion. You're absolutely right: Cingular is Cingular, weather it be represented online or at a store. However, you must understand Cingular doesn't make your choices-you do.
You chose to place your order online, where more factors were involved such as shipping errors,...
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Why are you attacking cingular with such vicious hatred? I'm pretty sure in no way they received your order and maliciously sought out to screw you over. Mistakes do happen, humans make errors, and yes, it absolutely sucks you were affected by that. I'm sorry you've had to go through all of that confusion. You're absolutely right: Cingular is Cingular, weather it be represented online or at a store. However, you must understand Cingular doesn't make your choices-you do.
You chose to place your order online, where more factors were involved such as shipping errors,...
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bizkitsngravy said:
(Besides, how many times have you gone to the grocery store and had that 15 year old punk bag boy put your gallon of milk on top of your tomatoes or bananas? ) Lol life is too short to sweat the small stuff. 😁
Off topic I know but OMG that is one of my biggest pet peeves. Back in High School I worked in a grocery store and for the better part of it I was a "bag boy". I always made sure to do it properly because I like doing my job well no matter how "dumb" it is. So now when I go into a store I'll watch and my skin crawls if it's being done wrong. I'll unpack and repack it right there if necessary.
...
Money saved buying phones through Cingular's Tel-Sales department: X Dollars
Time spent on the phone figuring out where your phones were at in transit: X Hours
Vactions missed over an item that five years ago you wouldn't have thought twice about: Priceless
Time spent on the phone figuring out where your phones were at in transit: X Hours
Vactions missed over an item that five years ago you wouldn't have thought twice about: Priceless
...
🙂
No harm intended at all rshvarts, but what about not having the phone prevented the vacation?
No harm intended at all rshvarts, but what about not having the phone prevented the vacation?
...
i do see that mistakes happen and cingular tries to correct it and all but that was not in my case... i was willing to give cingular a second chance i told my family that if i saw any REAL remorse and not certain company policies or what not i would completely forget and forgive and not even mention this fiasco to anyone. but when i saw that that was a dead end it made me extremely pissed that cingular didnt even want to keep me as a customer when i told them id leave unless i got a feeling that they felt bad (and 100 minutes just doenst do it for me). so they lost 2500++
anyways...
NOT ALL CUSTOMER SERVICE ARE BAD...all i have talked to are though. i was pissed when i wrote my original post and i came off being mad at every single person...
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anyways...
NOT ALL CUSTOMER SERVICE ARE BAD...all i have talked to are though. i was pissed when i wrote my original post and i came off being mad at every single person...
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runing my brake and god knows what they
Looks like that college education is paying off. I agree with Ralph on this one. I have seen too many horror stories about customers trying to deal with tel-sales and cingular.com. Was that money saved worth the hastle during you Christmas vacation? You really do get what you pay for. SBC combined billing......That is another pain in the ass I try to avoid. It's not worth the $3 a month.
I do feel bad that the store manager did not call you back. Don't feel bad, there are times when I can't get a call back from someone.....and I work for Cingular.
Will
Looks like that college education is paying off. I agree with Ralph on this one. I have seen too many horror stories about customers trying to deal with tel-sales and cingular.com. Was that money saved worth the hastle during you Christmas vacation? You really do get what you pay for. SBC combined billing......That is another pain in the ass I try to avoid. It's not worth the $3 a month.
I do feel bad that the store manager did not call you back. Don't feel bad, there are times when I can't get a call back from someone.....and I work for Cingular.
Will
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Why blame the customer for wanting to save money, instead of paying $50-$150 more per phone in the store?? Is telesales and online sales not a part of your company? Instead of trying to blame someone else, how about putting blame on whoever messed up at telesales. Makes sense to me... 🙄
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rshvarts said:...
my story is probably not too unsual and i'm sure that "human error" occurs a lot and "technical mistakes" do happen but the lack of empathy shown by cingular is what motivated me to write this (and report them to the better business bureau).
before cingular i had sprint and on 12/06 i called in to order my phones (family plan) from telesales because i couldnt do it online for their deal on the phones. I am a college student and my vacation started on the 8th but it was ok for me to wait and get my phones till the 123h (that would be a week for delivery). They told me that my order will take up to 5 days.. so on the 12th i began wondering where my phones are i had to already cancel my plans for my winter va
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cingulars service agreement, as with basically all other companies specifically state the following
"unless applicable by law precludes parties from contracting to so limit liabilty, and provided such law does not discriminate against arbitration clauses, Cingular shall not be liable for any indirect, special, punitive, incidental or consequential losses or damages you or any third party may suffer by use of, or inability to use, service or Equipment provided by or through Cingular, including loss of business or goodwill, revenue or profits, or claims of personal injuries."
thats pretty much a standard clause within every wireless companies service agreement, people just take things for granted these days, not ever reading what they si...
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"unless applicable by law precludes parties from contracting to so limit liabilty, and provided such law does not discriminate against arbitration clauses, Cingular shall not be liable for any indirect, special, punitive, incidental or consequential losses or damages you or any third party may suffer by use of, or inability to use, service or Equipment provided by or through Cingular, including loss of business or goodwill, revenue or profits, or claims of personal injuries."
thats pretty much a standard clause within every wireless companies service agreement, people just take things for granted these days, not ever reading what they si...
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All I have to say in regards to this is caveat emptor......buyer beware......
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You didn't go on vacation because you were waiting for a cell phone to be delivered?
Why????????????
Once you called on the 12th. and found out the order was goofed up all you had to do was cancel it then and the FedEx man would have returned the stuff to Cingular. Problem solved from your end.
As for going on vacation without a phone - my God that sounds impossible. But wait, how did we go on vacation back in the 1970's before people even knew what a cell phone was? Maybe you could look that up in the Britanica or something.
Sorry about your luck.
Why????????????
Once you called on the 12th. and found out the order was goofed up all you had to do was cancel it then and the FedEx man would have returned the stuff to Cingular. Problem solved from your end.
As for going on vacation without a phone - my God that sounds impossible. But wait, how did we go on vacation back in the 1970's before people even knew what a cell phone was? Maybe you could look that up in the Britanica or something.
Sorry about your luck.
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this problem i had with cingular is too long and frusturation to explain in little words..so to add a few things for my frusturation to make sense/address the comments left for me
1. i dont find any apology comming from a company ever sincere. i have had sprint govermental regulations rep call me and personally apologize to me before but it wasnt sincere..it's their job they dont care (thats how i feel at least).
2. A reason for my frusturation is the many HOURS i spent at the store and on the phone talking to the people about various things (HOURS literally..! and its not fun! what a waste of time)
3. I never said what they did to me was intentional..i dont know and i never assumed. i just felt like it cost me too much time/energy/mone...
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1. i dont find any apology comming from a company ever sincere. i have had sprint govermental regulations rep call me and personally apologize to me before but it wasnt sincere..it's their job they dont care (thats how i feel at least).
2. A reason for my frusturation is the many HOURS i spent at the store and on the phone talking to the people about various things (HOURS literally..! and its not fun! what a waste of time)
3. I never said what they did to me was intentional..i dont know and i never assumed. i just felt like it cost me too much time/energy/mone...
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Not that I don't sympathize with you, but it could have happened anywhere. It just happened to you with Cingular.
(this may seem rather asshole-ish of me and believe me it's not the point I'm trying to make, so don't take it personally, please)
How do you justify also that your hours of time are more important than anyone elses? Be greatful for what you do have. Your personal problems are not of anyone's concern but your own. To put Cingular in a position that blames them for you not having a phone is wrong.
1) you mentioned you had sprint- why'd you cancel before everything was up and running with cingular?
2) I'm sorry your grandfather had a stroke and needs to be watched out for. Let me tell you something: vacation or not that...
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(this may seem rather asshole-ish of me and believe me it's not the point I'm trying to make, so don't take it personally, please)
How do you justify also that your hours of time are more important than anyone elses? Be greatful for what you do have. Your personal problems are not of anyone's concern but your own. To put Cingular in a position that blames them for you not having a phone is wrong.
1) you mentioned you had sprint- why'd you cancel before everything was up and running with cingular?
2) I'm sorry your grandfather had a stroke and needs to be watched out for. Let me tell you something: vacation or not that...
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um. this is just a stupid comment, but i thought i would say this anyways...
if the phone was so important for you to have... wouldn't you rather take the extra time and spend the extra money to have the phone in your hands when you leave a store, then to order online in your jammies?
i know i would.
you would have eliminated all of the above "inconveniences" if you had walked in a store. but you live and learn my friend 😎
if the phone was so important for you to have... wouldn't you rather take the extra time and spend the extra money to have the phone in your hands when you leave a store, then to order online in your jammies?
i know i would.
you would have eliminated all of the above "inconveniences" if you had walked in a store. but you live and learn my friend 😎
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rshvarts said:...
this problem i had with cingular is too long and frusturation to explain in little words..so to add a few things for my frusturation to make sense/address the comments left for me
1. i dont find any apology comming from a company ever sincere. i have had sprint govermental regulations rep call me and personally apologize to me before but it wasnt sincere..it's their job they dont care (thats how i feel at least).
2. A reason for my frusturation is the many HOURS i spent at the store and on the phone talking to the people about various things (HOURS literally..! and its not fun! what a waste of time)
3. I never said what they did to me was intentional..i dont know and i never assumed. i just felt like i
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First off, I am very sorry about your grandfather.
I had to get that off of my chest before I rip you a new a**hole.
You started that post with the most important line of all!!!! You never consider an apology from a company (i assume you meant a representative of that company) as them actually meaning it. That, in and of itself, states that you will never be a satisfied customer by any company. Cingular could have, and probably did, showed remorse and apologized many times, but based on that comment, you just let that apology go in one ear and out the other.
90% of customer service reps truly do care about their jobs and care about the customers. That is 9 out of 10 reps that you would talk to at any given time. I refuse to ...
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I had to get that off of my chest before I rip you a new a**hole.
You started that post with the most important line of all!!!! You never consider an apology from a company (i assume you meant a representative of that company) as them actually meaning it. That, in and of itself, states that you will never be a satisfied customer by any company. Cingular could have, and probably did, showed remorse and apologized many times, but based on that comment, you just let that apology go in one ear and out the other.
90% of customer service reps truly do care about their jobs and care about the customers. That is 9 out of 10 reps that you would talk to at any given time. I refuse to ...
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Sounds to me like you really needed to take all that into consideration when assesing the risk vs. rewards of ordering online.
...
In my opinion, you should have gone out to best buy and bought your phone there. My dad bought 3 Motorola V551 phones there, that deal was even better than on cingular's website. Also, in porting your number over, you are lucky that you didn't lose it by canceling your sprint service first. our porting experience was great, service was fast and easy. As far as customer service goes, I have called cingular service with some questions about the mobile IM, and with my luck, I got the rep that was "cell phone stupid". I am sorry that this happened to you, but cingular is way better than verizon and sprint (coverage in our area is very spotty and unreliable), our calling plan is better, coverage and signal quality is much better, and the mo...
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I'm sorry, I started reading this and thought to myself.
"What has it come to when someones vacation is "ruined" because they did not have their phone and/or they had complications with an order placed."
Personally, and you may not want my opinion, but I think alot of people in general stress and/or over-react to very petty problems such as this.
If this were in fact my personal buisness you were dealing with I would be somewhat empathetic but no compensation would be given/offered whatsoever other than to get your equipment to you in a timely manner and get your service running.
If you beleive you are entitled to "compensation" for a simple mistake in placing an order than you are one of many consumers that are sorely mistaken ...
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"What has it come to when someones vacation is "ruined" because they did not have their phone and/or they had complications with an order placed."
Personally, and you may not want my opinion, but I think alot of people in general stress and/or over-react to very petty problems such as this.
If this were in fact my personal buisness you were dealing with I would be somewhat empathetic but no compensation would be given/offered whatsoever other than to get your equipment to you in a timely manner and get your service running.
If you beleive you are entitled to "compensation" for a simple mistake in placing an order than you are one of many consumers that are sorely mistaken ...
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rshvarts said:...
my story is probably not too unsual and i'm sure that "human error" occurs a lot and "technical mistakes" do happen but the lack of empathy shown by cingular is what motivated me to write this (and report them to the better business bureau).
before cingular i had sprint and on 12/06 i called in to order my phones (family plan) from telesales because i couldnt do it online for their deal on the phones. I am a college student and my vacation started on the 8th but it was ok for me to wait and get my phones till the 123h (that would be a week for delivery). They told me that my order will take up to 5 days.. so on the 12th i began wondering where my phones are i had to already cancel my plans for my winter va
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God damn, you're like a vulture. You do nothing but wait for someone to comaplin and then escalate the situation with your own sob story to incite flame wars. Just Shut up.
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NO, things don't get better after 3 years... 🙄 Talk about needing to GET OVER IT!
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i wonder what kind of service tmobile will have when they don't use cingular's towers anymore.
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PhoenixAshes said:Tmobile's service won't blink an eye.
i wonder what kind of service tmobile will have when they don't use cingular's towers anymore.
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muchdrama said:PhoenixAshes said:Tmobile's service won't blink an eye.
i wonder what kind of service tmobile will have when they don't use cingular's towers anymore.
I know very little about existing roaming agreements as they currently stand, or where they will go, but I do understand a little. I understand how when cingular bought out AWS, our existing roaming agreements with them were yanked right out from under us with no warning. Also, I understand when Cingular was first converting from tdma-gsm ( which is when I worked for cingular), they were reliant in many places on T-Mobile's network to get going, too while spectum in the 850mhz was becoming available in gsm. ...
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My go dyou are still going on about something that happened in 2002? You must hold a grudge a very long time i.e. 2+ years....holding a grudge for that long is not healthy. Do you not have anything better to do than to whine about some thing that happened that long ago? Also would you like some cheese with your whine?
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How many of you can relate to this? It does actually make a lot of sense.
http://www.tmobile.com/company/pressroom/pressreleas ... »
I can't believe I'm really defending both sides as a swore I'd stay neutral, but this one really bugs the crap out of me for some reason lol...I found a press release, perhaps some people will agree with me as to it's relevance towards this situation.
http://www.tmobile.com/company/pressroom/pressreleas ... »
I can't believe I'm really defending both sides as a swore I'd stay neutral, but this one really bugs the crap out of me for some reason lol...I found a press release, perhaps some people will agree with me as to it's relevance towards this situation.
...
Did you ever think to call FedEx? I mean if I were in that situation I'd call everyone involved: the people who sent the phone, and all those involved in delivering it. Once the phone left Cingular's hands, there was no way for them to control what FedEx did or didnt do. And FedEx couldnt do too much, they are based in Memphis, which was covered in ice and snow up the ass. (I know because I have family there)
As far as "compensation" goes, I guess 100 minutes is the best they could do. There is no way to really put a dollar value on winter vacation. Vacation to you may not be worth as much as a Trekkie convention to the next guy, which may be worth diddly compared to a trip to Wrestlemania to someone else. Something like time and frustrat...
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As far as "compensation" goes, I guess 100 minutes is the best they could do. There is no way to really put a dollar value on winter vacation. Vacation to you may not be worth as much as a Trekkie convention to the next guy, which may be worth diddly compared to a trip to Wrestlemania to someone else. Something like time and frustrat...
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i talked to few customer service who were confuzed and just told me to wait.. until i demanded them to pinpoint where my phone was.. i never KNEW that they messed up on my address..
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I'm really confused. Are you complaining about Sprint or Cingular? It also seems like you ordered the phones from "telesales" and not Cingular themselves. The offers from most companies are usually the same whether you go into the store or order online. Regardless, Cingular is not to blame for you missing your vacation. You are. I love my cell phone but I'm not going to ruin my holidays over it. Push comes to shove....I'll use a landline when i get to my destination. 😉
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you could have always got a cordless phone...or a landline with a REALLY long extension cord....i also hear a 2 cans and a string can work wonders. they also sell those litle walkie talkies for 20 bucks at walmart. so you have other options. 😉
...
this topic is supposed to be dealing with cingular.
the reason i ordered telesales/online..
i went to www.cingular.com to check out their rate plans.. when i got to the website it had a nice big sign saying sale.. and some nice phones...so i thoguht why not??... but since i had to migrate a nubmer and port one it was too complicated to do online so i called in to the phone number on the cingular website.
the reason i ordered telesales/online..
i went to www.cingular.com to check out their rate plans.. when i got to the website it had a nice big sign saying sale.. and some nice phones...so i thoguht why not??... but since i had to migrate a nubmer and port one it was too complicated to do online so i called in to the phone number on the cingular website.
...
-i'm still awaiting a call back for a resolution to my problem thats why i havent posted anything in a bit. anyways i never even brought up the coverage that cingular offered. i have not had too much experience with their network therfore i'm in no position to make any such comments and wasnt planning on to.. all i can say as far as reception is that i seem to have a much better recpetion talkin to anyone else except the other person on my plan (which is kidna weird to me) + also i get network busy 2-3 a days.. but anyways.. leaving reception out of this.
all i can say about reception is that its not perfect for any company and even ranges on an individual basis/phone...so forth.. so i know not to expect reception to be 100% perfect.
and...
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all i can say about reception is that its not perfect for any company and even ranges on an individual basis/phone...so forth.. so i know not to expect reception to be 100% perfect.
and...
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You should just forget Cingular, and switch to T-Mobile where you get more minutes for less money than Cingular. They have a special for $45.99 where you get 1000 minutes and Unlimited Nights & Weekend minutes. Cingular can't give you more, but they can give you less, for more money. Who cares about the Rollover minutes when you will never use them because you don't get that much minutes to last you a whole month!
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joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
...
PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
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muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address was the same as his. not only can you not see my ip address, if you could, you would say i wasn't him. and i don't think anyone has ever posted as "much drama" as you, Sammy. You are the clear winner in the troll department....
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And so begins the bickering and insults.
To kill this thread effectively, stop feeding it. 🙄
To kill this thread effectively, stop feeding it. 🙄
...
PhoenixAshes said:...muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address was the same as his. not only can you not see my ip address, if you could, you would say i wasn't him. and i don't think anyone has ever posted as "much drama" as you, Sammy. You are th
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muchdrama said:...PhoenixAshes said:muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address was the same as his. not only can you not see my ip address, if you could, you would say i wasn't him. and i don't think anyone has ever posted as "m
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PhoenixAshes said:...muchdrama said:PhoenixAshes said:muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address was the same as his. not only can you not see my ip address, if you could, you would say i wasn't him. and i d
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muchdrama said:...PhoenixAshes said:muchdrama said:PhoenixAshes said:muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address was the same as his. not only can you not see my ip address, if you could,
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You're right, jessie. I am just frustrated. I am just getting sick of getting harassed because two or three guys can't get it out of their head that I am not the person they are obsessed with. I am too tired to deal with people like these guys. I see your point, so I will drop it. Sorry. Now I feel like as big a clown as those guys.
...
PhoenixAshes said:...muchdrama said:PhoenixAshes said:muchdrama said:PhoenixAshes said:muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address was the same as his. not only can y
(continues)
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muchdrama said:...PhoenixAshes said:muchdrama said:PhoenixAshes said:muchdrama said:PhoenixAshes said:muchdrama said:PhoenixAshes said:No. It's getting tedious.joef3 said:
I'm tired of it.
be carefull, reasonable requests are usually met with bickering and insults by the local trolls.
P.S. It's funny how you post as much as anybody on these forums, Cain.
Funny, how you are still calling me cain even though you haven't responded to the fact that you were busted in a bold faced lie when you tried to claim my ip address
(continues)
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terryjohnson16 said:
You should just forget Cingular, and switch to T-Mobile where you get more minutes for less money than Cingular. They have a special for $45.99 where you get 1000 minutes and Unlimited Nights & Weekend minutes. Cingular can't give you more, but they can give you less, for more money. Who cares about the Rollover minutes when you will never use them because you don't get that much minutes to last you a whole month!
Amen to that sister! I have been trying to preach the same. I just think these Cingular folks are just trying to corrupt this por guy's mind by saying all this stuff about how the roaming partner agreements won't make T-Mobile service blink an eye on Cingular's towers ...
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YOU, SHUT UP. I have never met a more annoying person. I mean jeez, you think slander is a way to get your point across. Just shut up. no one cares what you think.
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JessiCSR said:
YOU, SHUT UP. I have never met a more annoying person. I mean jeez, you think slander is a way to get your point across. Just shut up. no one cares what you think.
It ain't just what I think sister! There are quite a few out there with the same feeling. SO YOU JUST SHUT UP! 😲
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Oh no..it's not that they think that, or that even you think that...is becuase you keep posting and posting and posting and inciting flame war after flame war after flame war after slander after slander after slander.
Do you LIKE being a troublemaker? Obviously the answer is "yes." I'm not here to protect my company...honestly I don't really care. It's the way you go about promoting your sob story to get everyone feel sorry for you and go to the company you have a huge hard-on for. And frankly, no ne cares anymore. You're now just a troll. A TROLL. And that is why I hate you.
Do you LIKE being a troublemaker? Obviously the answer is "yes." I'm not here to protect my company...honestly I don't really care. It's the way you go about promoting your sob story to get everyone feel sorry for you and go to the company you have a huge hard-on for. And frankly, no ne cares anymore. You're now just a troll. A TROLL. And that is why I hate you.
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JessiCSR said:
Oh no..it's not that they think that, or that even you think that...is becuase you keep posting and posting and posting and inciting flame war after flame war after flame war after slander after slander after slander.
Do you LIKE being a troublemaker? Obviously the answer is "yes." I'm not here to protect my company...honestly I don't really care. It's the way you go about promoting your sob story to get everyone feel sorry for you and go to the company you have a huge hard-on for. And frankly, no ne cares anymore. You're now just a troll. A TROLL. And that is why I hate you.
My oh my how bad the truth hurts that CINGULAR SUCKS!!!!! It's not just me but TerryJohnson and rshvarts are ...
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Yeah yeah cingular sucks and all that jazz...Like i said, it's not about cingular, it's about you. Yeah Those other people do slander,too, but you keep doing it and keep doing it. You seem to lump me into a group of people who blame people because of where they purchased the phone...if you actually read the thread, i never mentioned a thing about that...i dont' even know if i replied to the guy.
Yeah yeah, cingular sucks, you hate them..good for you...WE GET IT ALREADY.
I honestly don't care about your opinions. I don't care that you think we suck. I don't care. You obviously don't know how to read, as I've said this in every post, and you just replay bakc "the truth hurts"...no it doesn't hurt..and it's not the truth, it's your idiot...
(continues)
Yeah yeah, cingular sucks, you hate them..good for you...WE GET IT ALREADY.
I honestly don't care about your opinions. I don't care that you think we suck. I don't care. You obviously don't know how to read, as I've said this in every post, and you just replay bakc "the truth hurts"...no it doesn't hurt..and it's not the truth, it's your idiot...
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JessiCSR said:...
Yeah yeah cingular sucks and all that jazz...Like i said, it's not about cingular, it's about you. Yeah Those other people do slander,too, but you keep doing it and keep doing it. You seem to lump me into a group of people who blame people because of where they purchased the phone...if you actually read the thread, i never mentioned a thing about that...i dont' even know if i replied to the guy.
Yeah yeah, cingular sucks, you hate them..good for you...WE GET IT ALREADY.
I honestly don't care about your opinions. I don't care that you think we suck. I don't care. You obviously don't know how to read, as I've said this in every post, and you just replay bakc "the truth hurts"...no it doesn't hurt..and
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Sure we do..And I'm glad you felt the need to tell your story again and prove my point.
And Honestly, I don't take this stuff as directed at me..I know very well it's directed at cingular. But 50 flipping times from you is enough. It'd be different if it was 50 people..but it's just you that keeps doing this. I realize that we need a CS overhaul..I never said we didn't. Just stop flaming, for god's sake.
And Honestly, I don't take this stuff as directed at me..I know very well it's directed at cingular. But 50 flipping times from you is enough. It'd be different if it was 50 people..but it's just you that keeps doing this. I realize that we need a CS overhaul..I never said we didn't. Just stop flaming, for god's sake.
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JessiCSR said:
Sure we do..And I'm glad you felt the need to tell your story again and prove my point.
And Honestly, I don't take this stuff as directed at me..I know very well it's directed at cingular. But 50 flipping times from you is enough. It'd be different if it was 50 people..but it's just you that keeps doing this. I realize that we need a CS overhaul..I never said we didn't. Just stop flaming, for god's sake.
Consider an attitude change on your end towards my postings and maybe I will. Consider talking to customers as people who support your business and maybe I will. Treat customers as most other CSRs do at the moment, now that won't change a thing from my impression point of view. You wil...
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Well, you assumed you know how I treat my customers. FYI, I have 6 excellence awards for letters of praise my customers have sent my managers.
I don't need an attitude change. You need to get over things. Let it goooooo....you're in a better place now...don't stress yourself out reliving the past.
Go....Be at peace.
/Aragorn
I don't need an attitude change. You need to get over things. Let it goooooo....you're in a better place now...don't stress yourself out reliving the past.
Go....Be at peace.
/Aragorn
...
JessiCSR said:
Well, you assumed you know how I treat my customers. FYI, I have 6 excellence awards for letters of praise my customers have sent my managers.
I don't need an attitude change. You need to get over things. Let it goooooo....you're in a better place now...don't stress yourself out reliving the past.
Go....Be at peace.
/Aragorn
Well I am glad for you that you have the 6 excellence awards for letters of praise sent by your customers to your manager(s). Good job. Quite frankly, if this is true as you make it out to be, then why aren't their more people like yourself working for this company? Think about how much better Cingular's image in front of the customer public could potentially...
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I am a CSR. Honestly, if you don't wanna convey that you're speaking directly to one person, try using "cingular" rather than the Plural "you" becuase it's hard to discern through just type. Like I said...I never disagreed that we weren't crappy. Stop trying to pound it into my brain. I know more about it than you do becuaseI have to deal with people's screw ups everyday.
And such...and stuff.
No more animosity! *flee*
And such...and stuff.
No more animosity! *flee*
...
Do I have to go fetch my old catholic school teacher to repeaditly smack ya'll with her ruler across the knuckles to quit? Jessi-you know I think this arguing is as stupid as you think it is, and suni- you know I like T-Mobile as much as you do...and in no way am I taking sides on this one...my official status is neutral as switzerland, but for the love of god shut up!
Suni- We appreciate all the support for T-Mobile, but it's really unnecessary to provoke all this. It's not exactly what I'd call relevant to the topic....
Jessi- you've usually stopped by now so I take it you're just extra pissed off on this one...just stop adding the fuel man lol, not worth the headache...
can't we all just get along? 😁
Suni- We appreciate all the support for T-Mobile, but it's really unnecessary to provoke all this. It's not exactly what I'd call relevant to the topic....
Jessi- you've usually stopped by now so I take it you're just extra pissed off on this one...just stop adding the fuel man lol, not worth the headache...
can't we all just get along? 😁
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bizkitsngravy said:...
Do I have to go fetch my old catholic school teacher to repeaditly smack ya'll with her ruler across the knuckles to quit? Jessi-you know I think this arguing is as stupid as you think it is, and suni- you know I like T-Mobile as much as you do...and in no way am I taking sides on this one...my official status is neutral as switzerland, but for the love of god shut up!
Suni- We appreciate all the support for T-Mobile, but it's really unnecessary to provoke all this. It's not exactly what I'd call relevant to the topic....
Jessi- you've usually stopped by now so I take it you're just extra pissed off on this one...just stop adding the fuel man lol, not worth the headache...
can't we all just g
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Gooooooood Laaaaawd!
can you say wiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiinnnnnnnnnnnnnnnnnnnnnnnnnnnnnddddddddd bbbbbbbbbbbbbbbbbbbaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaagggggggggggggggggggg?!?!?!?
I think you've written a novel in your last several posts. any asthmatic would fall over dead if they tried to say all that. 🤣
can you say wiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii iiinnnnnnnnnnnnnnnnnnnnnnnnnnnnnddddddddd bbbbbbbbbbbbbbbbbbbaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaagggggggggggggggggggg?!?!?!?
I think you've written a novel in your last several posts. any asthmatic would fall over dead if they tried to say all that. 🤣
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is it just me or is this guy's name "arse farts"? sorry i couldn't resist.
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umm no thats not where it comes from its derived from my name but if you get a laugh or two out of it go ahead
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Alright... this is getting old... as much as I support T-mobile let's make things clear...
1) The only argument you can present is "customer service" is better w/ tmob.
2) You claim these roaming agreements aren't a big deal. T-Mobile had over 40,000 highway miles of coverage because of roaming agreements. This has been substantially cut down due to the "renegotiation" in place... If 40,000 highway miles is not "a big deal" why is Tmobile pushing so hard to gain these back?
3) It's not a big deal because Tmobile bought spectrum from Cingular... In two states... There are 50 in this great nation of ours.
4) Tmob has cheaper rate plans... Let's face it, the only rate plan tmob has that truly competes is their 1000/UNW plan... It is a gre...
(continues)
1) The only argument you can present is "customer service" is better w/ tmob.
2) You claim these roaming agreements aren't a big deal. T-Mobile had over 40,000 highway miles of coverage because of roaming agreements. This has been substantially cut down due to the "renegotiation" in place... If 40,000 highway miles is not "a big deal" why is Tmobile pushing so hard to gain these back?
3) It's not a big deal because Tmobile bought spectrum from Cingular... In two states... There are 50 in this great nation of ours.
4) Tmob has cheaper rate plans... Let's face it, the only rate plan tmob has that truly competes is their 1000/UNW plan... It is a gre...
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ALL I have to say is if you dont like the service, return everything and go with someone else....oh wait you are doing that arent you? SO sit down, shut up, have a f***ing COKE and smile!
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im a pepsi fan myself....i find they have better coverage and more signal str. i also get less dropped calls with pepsi. coke is just a cheap ripoff.
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HHHMMMMMM......I do believe that COKE came first and originally it was green and had coccaine in it and was used for medicinal purposes..to bad it doesnt have cocaine in it now..... 😢
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Should we perhaps start a poll of which post is the longest? I know which one gets my vote 😁
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almost last update..
well..this update will be one of my last since i dont have much more to say. the only other thing i can say is when and if i ever get that call i was promised
anywho i contacted the corporate office and was quite happy that i receieved a call back in 1.5 hours.. ? the corporate office said they are takin my claim seriously and wished to know if i liked my service.. phones.. if everything was ok as of now. the guy who called told me that hes working on a fair compensation plan for me and told me to turn on my voicemail so that if he calls back and i dont pick up he can leave a message.. well it has been two days and he promised to call me the next day.. i even waited today for a call.. but none.. so right now i'm ju...
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well..this update will be one of my last since i dont have much more to say. the only other thing i can say is when and if i ever get that call i was promised
anywho i contacted the corporate office and was quite happy that i receieved a call back in 1.5 hours.. ? the corporate office said they are takin my claim seriously and wished to know if i liked my service.. phones.. if everything was ok as of now. the guy who called told me that hes working on a fair compensation plan for me and told me to turn on my voicemail so that if he calls back and i dont pick up he can leave a message.. well it has been two days and he promised to call me the next day.. i even waited today for a call.. but none.. so right now i'm ju...
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Good example of Cingular/AT$T customer service. I hear it all the time. This is exactly why their churn rate is so high. Uninformed people fall for all the gimmicks Cingular puts forward. They don't do the reasearch, go ahead and sign up; then they let you know just how much they really care. Looks like you'll surely be another one of the churn statistics. Haven't had this complain't from VZW customers over the holidays personally. Phones were sent FedEx ovnernight, no additional charge. Seemed to go very smoothly (even when ordered through telesales). In the case that I would have received a call describing what you just described; I would have waived any activation fees, equipment charges and gave 1 mo free service. See, we understand how ...
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TenuredVZWrep said:
... I would have waived any activation fees, equipment charges and gave 1 mo free service...
Does VZW protocol enable you to do so? Correct me if i'm wrong but VZW has always issued less customer incentives than Cingular used to.
...
This is well within any VZW reps empowerment. No need to get a supervisor's approval. Customer's first, always.
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That is the first time i've ever heard that of a VZW rep... even the first time i've ever heard of VZW willing to give incentive.
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I had that same problem with Cingular and the delivery snafu. I had to do an exchange by mail on a 2-mo-old phone that went kaput, and asked them to send it to my work. I told them specifically the suite # in my bldg and this needed to be on the address, but they still left it off, so FedEx couldn't find me.
As for those who you need to do this at the store, well, it takes an hour to get in to see a rep. Also, some things are no longer done in the store, like warranty exchanges, so that's not an option for every transaction. These are some of the reasons I chose to eat some ETFs and leave Cingular even though I'd been with them for 8 years.
As for those who you need to do this at the store, well, it takes an hour to get in to see a rep. Also, some things are no longer done in the store, like warranty exchanges, so that's not an option for every transaction. These are some of the reasons I chose to eat some ETFs and leave Cingular even though I'd been with them for 8 years.
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Jesus its time to put this thing to bed. Chirstmas is almost a month old now. Get the F*** over it and move on!
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i was goin to leave this thread alone but this comment is utterly rediculously bad and so forth. this has very little to do with christmas umm actually nothing... and it has nothing to do with when it happened because CINGULAR hasnt gotten any better at all since than. considering how its been 6 days since corporate hasnt' called.. which to me makes me wanna smack the company upside the head.
as the ceo of boeing put it...: customers are everything. they can either kill a business or make it strive so the primary goal is to make the customer pleased...
ya that was in the first chapter of one of the books i just started reading for college.. wow that sentence makes a lot of sense doesnt it?? wait..than again..??
o and for all those t-...
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as the ceo of boeing put it...: customers are everything. they can either kill a business or make it strive so the primary goal is to make the customer pleased...
ya that was in the first chapter of one of the books i just started reading for college.. wow that sentence makes a lot of sense doesnt it?? wait..than again..??
o and for all those t-...
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The subject is and I qoute HOW CINGULAR RUINED MY HOLIDAYS...so take your pick it has to be one of the following then....thanksgiving, chanukkah, christmas, kwanzaa or new years....I understood your posts about the whole situation, but my god man just let it go
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I've been reading this whole conversation from post one. I just want to say I'm sorry for what happened with your phone service, but everyone is entitled to a mistake now and then. There was no reason you had to cancel your vaction. Its not like FEDEX was going to throw your phones away. So, theres no point for you to complain about that. Also, you try to defend yourself from being called a child, and yet you tell people to go play in traffic? The only reason you even posted was to pick a fight with customer service. My question to you is why? There is nothing that can be done about it. The only way to really get anything done is to go to a store and take care of all of your business the first time. There is absoluetly no way a call center m...
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well i was letting things come to an end until it came time to return my phones!!! now cingualr wants me to pay to have them shipped!! F That. i am willing to drive to a store and drop them off (TO CINGULAR) and mail it for free but that pulled my last straw. just as i was letting all my anger leave my body they did it again. F this company. every single person who talks to me will get a "stay away from this pos company" speech from me. i just completely despise cingular in every way possible. there is absolutely nothing that can any cs rep say that wont make this company look as bad as it does
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The reason you can't return them to just any cingular store is like what bradleyh84r said before. Stores are privately owned. So they get charged to send things back. They can't help you if you didnt deal with them to begin with. The store would charge you. Just like with any other company. TMoblie that you love so much would do the same thing, but I did notice that you learned and went to a store. Good job. 🤣
But when you're recalled phones bust.. oops.
If you want to take the phones back to a store it Has to be a corp store. All you have to do is ask customer service where one of them is. They can mail it for you for free. I'm sorry that the smaller stores could not help you. I'm from one of the smaller stores. I deal with people ...
(continues)
But when you're recalled phones bust.. oops.
If you want to take the phones back to a store it Has to be a corp store. All you have to do is ask customer service where one of them is. They can mail it for you for free. I'm sorry that the smaller stores could not help you. I'm from one of the smaller stores. I deal with people ...
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first of all i do not love tmobile so much.. i've only had it for a week.. but if i get any shyt from them than yes i'll deal with them just like with anything else.
secondly. i took it to a cingular store not a 3rd party. it was att wireless that got converted into cingular. on cingular.com it lists it under: Cingular Wireless
so is this a corporate store?
please get back to me on that
o and i appreciate your remarks not being mean. and only aiming to help..!! greatly appreciated. 🙂 smiles to you
secondly. i took it to a cingular store not a 3rd party. it was att wireless that got converted into cingular. on cingular.com it lists it under: Cingular Wireless
so is this a corporate store?
please get back to me on that
o and i appreciate your remarks not being mean. and only aiming to help..!! greatly appreciated. 🙂 smiles to you
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Anytime! 🙂
As far for that store going from ATT to cingular it could really go either way. Your best bet is to either stop by or call customer service and ask them whats what, even tho dealing with them can be a drag at times. 😛
Its hard for me to really tell since your market is so far from me. Sorry hun. Just tryin to help ya out.
As far for that store going from ATT to cingular it could really go either way. Your best bet is to either stop by or call customer service and ask them whats what, even tho dealing with them can be a drag at times. 😛
Its hard for me to really tell since your market is so far from me. Sorry hun. Just tryin to help ya out.
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Former AWS stores are not considered corp stores yet, they don't have access to CARE or Telegence to process the BREs. I'd recommend a pre-acquisition corp store, not a former AWS location.
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Right on! I've been a cingular store forever and we still can't do half of what corp does. I hope things are working out for you. 🙂
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CRAP! It's the thread that won't dieeeeee!
Zombie thread!
Thread: mmmmm....BRAAAAAAAAAAAAAAAAAAIIINNNNNNNSSS!!! !!!!!!!!
Me: AHHHHHHH! *eaten*
Zombie thread!
Thread: mmmmm....BRAAAAAAAAAAAAAAAAAAIIINNNNNNNSSS!!! !!!!!!!!
Me: AHHHHHHH! *eaten*
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hahahahahahaha this is hilaroius..... oh wait.....
*aproaches zombie thread* CLEAR!
ZAP
oh no! now its the ultimate undead thread! we must flee!!!!
*aproaches zombie thread* CLEAR!
ZAP
oh no! now its the ultimate undead thread! we must flee!!!!
...
rshvarts said:
well i was letting things come to an end until it came time to return my phones!!! now cingualr wants me to pay to have them shipped!! F That. i am willing to drive to a store and drop them off (TO CINGULAR) and mail it for free but that pulled my last straw. just as i was letting all my anger leave my body they did it again. F this company. every single person who talks to me will get a "stay away from this pos company" speech from me. i just completely despise cingular in every way possible. there is absolutely nothing that can any cs rep say that wont make this company look as bad as it does
You should have declined delivery if you didn't want the phones. You are responsible for return co...
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wow its amazing how one can make themselves sound pretty retarded in so few sentences 😛
some people just dont apply their brains and add their own noneexistant circumstances.
>>You should have declined delivery if you didn't want the phones.
well i WANTED the phones AT THAT time..DUH DUH DUH DUHhhhhhhhhhhhhh
>>>You are responsible for return costs unless the phone is defective or they sent you the wrong phone.
i'm fine with returning the phone to a cingular store... nowhere when i placed my order i was told i could only return it to a certain address.. once again CINGULAR IS CINGULAR..and since i was not INFORMED (wow a common mistake) than i shouldnt have to pay jack shyt. IT doesnt even say anywhere in the terms and conditions tha...
(continues)
some people just dont apply their brains and add their own noneexistant circumstances.
>>You should have declined delivery if you didn't want the phones.
well i WANTED the phones AT THAT time..DUH DUH DUH DUHhhhhhhhhhhhhh
>>>You are responsible for return costs unless the phone is defective or they sent you the wrong phone.
i'm fine with returning the phone to a cingular store... nowhere when i placed my order i was told i could only return it to a certain address.. once again CINGULAR IS CINGULAR..and since i was not INFORMED (wow a common mistake) than i shouldnt have to pay jack shyt. IT doesnt even say anywhere in the terms and conditions tha...
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Cingular is Not just Cingular. How many times do you have to be told.. private owned stores cannot help you. Take it to corp.
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hey maybe you can explain this to me.. what do you mean by private.. are you talking about 3rd party acitvation stores or "cingular store" being privately owned??
and your the first person to bring up the private store issue so be gentle..
and your the first person to bring up the private store issue so be gentle..
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OH. I didnt know you didnt know.
There are third party stores that do a ton of carries and there are private stores.
Like my store sells cingular, but we are really Cellular Advantage. We are owned by another company that sells the service. Whats the word I'm looking for. Its kind of like a franchise.
We can't really do anything.
Cingular locks us out of almost everything they do via phone or computer.
If you dont start with us.. we can't do jack.
What area are you from.. I could find you a Cingular owned store to help you.
There are third party stores that do a ton of carries and there are private stores.
Like my store sells cingular, but we are really Cellular Advantage. We are owned by another company that sells the service. Whats the word I'm looking for. Its kind of like a franchise.
We can't really do anything.
Cingular locks us out of almost everything they do via phone or computer.
If you dont start with us.. we can't do jack.
What area are you from.. I could find you a Cingular owned store to help you.
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Cingular Wireless
1125B VALLEY RIVER DR
Eugene, OR 97401, (541) 683-3308
Cingular Wireless
4385 COMMERCE ST
Eugene, OR 97402, (541) 343-4535
Cingular Wireless
1705 NW 9TH ST
Corvallis, OR 97330, (541) 754-4949
Cingular Wireless
1813 14TH AVE SE
Albany, OR 97322,
|No Services Listed (541) 928-2900
Those are the stores that Cingular has listed as corp stores. Find the ones nearest you and call ahead just to make sure. We all know how info can get turned around. If you need any more help, or if this doesn't get you what you were looking for look me up and I'll give you a hand.
1125B VALLEY RIVER DR
Eugene, OR 97401, (541) 683-3308
Cingular Wireless
4385 COMMERCE ST
Eugene, OR 97402, (541) 343-4535
Cingular Wireless
1705 NW 9TH ST
Corvallis, OR 97330, (541) 754-4949
Cingular Wireless
1813 14TH AVE SE
Albany, OR 97322,
|No Services Listed (541) 928-2900
Those are the stores that Cingular has listed as corp stores. Find the ones nearest you and call ahead just to make sure. We all know how info can get turned around. If you need any more help, or if this doesn't get you what you were looking for look me up and I'll give you a hand.
...
cool thanks..i hit up the first one and the woman gave me a very confuzed face.. heh i'll go there again tommorow or call them first.. cool 🙂
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Glad to help. Like I said, if you need anything else give me a hollar. See.. not all Cingular people are evil. 😈 Just the ones getting the big bucks. 😉
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Um, yeah, you can't return phones by email. 🤣 Unless there is some technology that I don't know about. You let a little itty bitty cell phone ruin your vacation? Sounds like a personal problem to me. Now if it were spawning demons and spitting fire at you, maybe I could grasp how it ruined a vacation. But since it really didn't do much of the above stated things, I can't see how it did that. BTW, any sales person is supposed to inform you at the point of sale of the return policy. If they didn't, then you could have called care and bitched about it until they shipped you postage paid return labels. I guess it's a little late for that though...as it did already "ruin" your holidays...
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I don't know who on earth you think you are. People on here WERE trying to help you until you we're mean to them. This whole thing needs to be dropped.
Cingular is one of the largest carries in the US, and most people like them. You don't have to, and you dont need to complain either. You were given options and don't like them. So what do you want from us? I don't see why you feel the need to attack cingular customer service. Its not like they made it their personal goal in life to upset you. But it does seem you've made it your personal goal to go out of your way to be mean to them.
I personally don't care if you care what customer care says, they have rules at work just like you do at school. They have to be followed or they get in tro...
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Cingular is one of the largest carries in the US, and most people like them. You don't have to, and you dont need to complain either. You were given options and don't like them. So what do you want from us? I don't see why you feel the need to attack cingular customer service. Its not like they made it their personal goal in life to upset you. But it does seem you've made it your personal goal to go out of your way to be mean to them.
I personally don't care if you care what customer care says, they have rules at work just like you do at school. They have to be followed or they get in tro...
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you were on my good list till you posted this.. btw check one of your earlier posts.. the reason i was mean to many of the so called cignular reps was because they sound exactly like the people i dealt with. "o you should have went to a store instead of online". or "thats what you get for tryin to save money". i'm not ever gonna respectfully talk to anyone who says something like that.. btw..read the thread i replied about corp stores
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o and if you read as to why i'm still being as "rude" as you think i am is because if you read my actual threads.. the problems continued after i tried laying them to rest. and all i heard is "whining and moaning" about how this thread needs to die because... ??
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I was trying to help you, but was gettig nowhere. If you would like any help you can email me through this site. I'd be glad to help you through this cingular ordeal. I don't like seeing people get the short end of the stick. So my offer is on the table. Do what you will..
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rshvarts said:...
wow its amazing how one can make themselves sound pretty retarded in so few sentences 😛
some people just dont apply their brains and add their own noneexistant circumstances.
>>You should have declined delivery if you didn't want the phones.
well i WANTED the phones AT THAT time..DUH DUH DUH DUHhhhhhhhhhhhhh
>>>You are responsible for return costs unless the phone is defective or they sent you the wrong phone.
i'm fine with returning the phone to a cingular store... nowhere when i placed my order i was told i could only return it to a certain address.. once again CINGULAR IS CINGULAR..and since i was not INFORMED (wow a common mistake) than i shouldnt have to pay jack shyt. IT doesnt even say anywh
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actually your somewhat right..i am gettin tired of posting here i'm just tired of even bothering... but point learned ... and even though still unfinished business i am 100% sure ill be treated with screw ups etc.. while i wrap up my business so yea.. i hope at least this thread made people think twice
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wierd...i had the exact same experience with sprint. p.s. NEVER CHOOSE SPRINT : 👿
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