Shop Talk

a couple months ago, one of my guys loaned out a phone to a customer who is a young punk kid. He is the type that was born with a silver spoon in his a@@. the kid broke his phone and my rep was new..blah blah blah

anyways i have been calling the customer many times in the past asking politely for the phone back... he finished his contract 2 months ago but hadn't made any moves to cancel or upgrade.

So today I called and told him that he needed to bring it back. we have been more than gracious, and have helped him finish his contract, and now it was time to bring it back, otherwise i could report the phone as stolen and shut the account down.

he got very pissed at me and told me that he would call his family lawyer and straiten this ...
(continues)

if you were thinking sex you are perverted!

So a customer fills out a pre approval form, asks us if we can shred it. We say yes. before we do he asks if he can black out his social before we put it through the shredder. ?

Good Monday everybody!
I've been open for exactly 23 minutes (had customer's banging on the door 5 minutes til 10 and I couldn't find the key). I have had 3 customers and 3 visitants.
Visitant #1,
His ex wife has the phones in her name, and gets onto him when the bill comes in and she sees who he has been calling. Ex wife came in and signed Change of Responsibility forms, but didn't leave me any info I can use to look up her account. He comes in and goes nuts when I suggest we call her so he does the typical Visitant threat posture, and threatens to cancel all the lines.... that he isn't authorized on... I just told him to come back later or have her call me to get it all straightened out. He left.

Visitant #2, wanted to return ...
(continues)

a little slow today? im bored out of my mind 🙄 ive done 2 upgrades since ive been in at 9am. its now 230pm

Every time we take a deposit, this happens.

A customer comes in with a mailer that we send everyone that requires a deposit. It's simply so they can get a credit report and know why they were required to pay a deposit.

Cust: I already paid a deposit. What is this?

Me: We send those out to ever....

Cust: (Interrupts) This is ridiculous!

Me: All this is, is a number to equifax, who will tell you why you paid a deposit.

Cust: I already paid a deposit.

Me: Did you bother to read it?

I hate people that come in 10 til close...

LEAVE ME ALONE!

*sigh*

😢

It's really going to be a great day.

Minutes after the last customer and the last post...

Customer: I'm here for my bill to be credited.

Me: Pardon me? I'm not sure I understand what your needs are today.

Customer: My bill is too high and I'm not paying it. I want you to credit me for the stuff I'm not planning to pay for.

Me: I have no authority to give credits of that sort. If you have a copy of your bill, I can look through it and show you how all of the charges were generated.

Customer: Well, it says I had almost $60 in downloads and 60 text messages.

Me: Did you dowwnload any games or ringtones through GIN or send any text messages that you are aware of?

Customer: No.

Me: Have you been sending ...
(continues)

🙂 I am bored as usual and hoping to hear some new jokes. If ur anything like me u too could use a good laugh. 🙂

Some of you may recall a post I had on here a while back regarding this stupid hoe-bag customer. See link below for further information...

https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »

So today I get a phone call from a CS Rep. She has called in stating that when she brought the loaner phone back to us, we used the phone to make phone calls on her account....Note: her account had been suspended for nonpayment of a bill totalling $981.xx, which is why she brought the phone back) Her service was disconnected back in like August and she didn't return the loaner to us until early September! This little b**** is tryin to get off of her bill by saying that we used OUR loaner phone, on a suspended account, to rack up min...
(continues)

I work for an agent.

Customer comes in and sets a phone on the desk asking for his money back. I know the phone didn't come from my store because I've never stocked it. It's ugly. People only started buying it when it became FREE.

Me: Where did you buy the phone?

Customer: Right here.

Me: Sir, that's not possible.

Customer: It darn well is. Don't you dare call me a liar.

Me: Sir, I have never stocked or sold that phone out of my store.

Customer: Well, I got it from Verizon. You're all the same. You have to give me my money back.

Me: Sir, where exactly did you purchase the phone. I ask because my store is not owned by Verizon Wireless. We are a separate company that sells products and services on beh...
(continues)

theres like 5 old guys at my office that look like the monopoly man, its freaking me out 🤨

So I just had a guy come up and ask to "try for a phone". I did the credit check and the results came back as a $750 deposit. Here's the dialogue that followed:

Me: They're asking for a $750 deposit.

Him: $750!? Man, it just keeps getting higer every time!

Me: ....

Him: For that I could just buy the whole company.

He then walked off. For one, I was thinking about pointing out that if the deposit keeps getting higher it's because his credit keeps getting worse. I held back though. And since when can you buy Cingular, or even our agent company, for $750? Really, when could you buy ANY company for $750? People just don't make any sense...

scenerio a customer you talked to decided to buy the phones somewhere else but comes to you with a problem.

answer: Puppy dog technique (also helps you close deals) first help them (but look upset). then give then your saddest face and say while im doing this i was wondering if you can help me with my sales because i know my customer service wasnt good enough for you to buy the phones from me and i want to know how i can do better.(remember the more pathetic you look the better) usually the customer feels so bad they leave embarrased. for extra effect dont hesitate to let a tear go.

post your own solutions and together we can win

I can't stand when customers call on the phone, ask what all our plans are, and every type of phone we have, and how much everything will cost. Just come in, or even go on-line.

I know this is probably the wrong forum...but I could really use some insight...

Q vs. 700w

I have never used either of these, but I have a HUGE corporate account that currently has a truck load of 700w's. One guy is interested in possibly switching to the Q. The only thing I need to know.... which one is getting better signal.. Q or 700w? He says his reception with the 700 isn't so hot. He's interested in the Q, because it's smaller. So I just need to know, which has better reception according to your own personal use, or from what you have heard from your customer base.

I'm going to kill this F'in window shopper. He just came up, started asking all kinds of questions, butted into another sale I was trying to make(with this wicked cute Irish chick) and drove her off.

He's dead and doesn't know it yet. 👿

I have this manager who is really nice (almost a pushover) and she hires me on the spot. I love working with her, she's really nice to all the employees, she takes a lot of sh!te for some people and I quickly come to the conclusion that she's good at what she does and she's a great to work with.

Now, we're a smaller store out in the boondocks of Tooele UT, so the corporate guys don't pay us a lot of attention.

2 months, I've worked here, and yesterday she starts on this tirade of making planners, having daily reminders, planning events and other bullsh!t. Not really anything to help productivity a lot, but more so, to fill time and make us look productive. Then she starts getting on the better side of one of her higher-ups and since ...
(continues)

I just finished the last post when this girl walks through the door with a Samsung 950. It's missing the NON CHANGEABLE faceplate. She sets down the hot pink piece of plastic that's in a bag that says samsung 950 on it.

Apparently, she bought this hot pink faceplate on the internet and tried to put it on her phone. She admitted that it didn't seem to fit right, but she tried to force it on anyhow. Now her screen doesn't work, her earpiece doesn't work, and she thinks I can just fix it. Looking at the faceplate, it was clearly not made by Samsung. It was made so poorly, it really wouldn't have it the phone. No wonder eveything is broken. Unfortunately, I'm not handing her another phone and I doubt insurance will either if she tel...
(continues)

It is raining in Vegas. That means nobody is out shopping. People freak out in the rain here. OK so I'm sitting in my empty store watching the rain when I see a guy start running from his car to the shopping center. His cell flys from his pocket. I see the battery bounce off the pavement and the phone skid into a big puddle. The guys stops. Picks up his phone and battery and starts putting it back together while he runs into the barbershop next door. 5 minutes later same guy comes walking into the store and says his phone doesn't work. With a straight face I ask him if his phone has gotten wet. He looks right in my eyes and says, "NOPE NEVER". I stare at him. For a second I was not sure what to do. Then I told him that I saw hi...
(continues)

If it's a busy day and you're the only one working, you do what you can to keep everyone happy without making people sit too long.

If it's a slow day, you get bored and have all the time in the world to preach everything about the phones and services.

To top that off, I've seen mystery shop reports and the shoppers are usually clueless. IE...they say the employee at my store had a name tag on when our store doesn't provide name tags. They have also written that they saw certain products demonstrated that we don't carry in our store. The fact is, the execs sitting in the big offices often forget what the real life job is like. They put too much their little tests.

The fact is, I'm busy because I've worked hard to know my prod...
(continues)