Shop Talk

Just had a lady come up to me and ask me if we had any batteries for phones. I said that we sure do and ask her what model cell phone she had. She then proceeded to pull out a cordless AT&T house phone, and tell me she needed one for that phone. 😳 All I could do was laugh, and then i realized that she wasn't joking. I just kind of stared at her for a moment, then let her know that we would have nothing for that phone.

in june i was supposed to get a raise but somehow it got lost in the paperwork and what not and i did end up getting it till the first part of august and it was supposed to be retro to june and i am still trying to get my money everyone i talk in the payroll dept tells me the same thing well yeah it was submitted july 30th effective june 25th and you havent gotten paid for it. Right thats what im calling you about can i get my money.

God, why does everyone devolve into a 14 year-old little girl when it comes to phone prices? You want to get a Treo 700. The cost is 499.99, then you get a $100 mail-in rebate. You tell me another store offered it for $300 dollars and you know it's legit cuz your friend got that deal too, like it's going to get me to magically drop down and eat d*ck for your business(and put myself in the red and get fired by selling a phone for 200 dollars less than what normal selling price is for it); if you really got offered some magical $200 dollar discount for your upgrade, Mr. Secondary-Line-On-My-Wife's-Account, why didn't you get it there? Why do you come to me and whine as if I'm required by law to give you the price you came up with in your h...
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Why do I get the wanna be thugs with overtly ghettoly fugly women who are barely 18 and believe that low-cut spaghetti string tank top with your gut (not stomach) showing is sexy. Quick fact Mr. Vistant, oh waster of my time, you are white and far away from any true representation of having thus quoted "street cred", as I reaffirmed it by a credit check you in fact have NO VALUEABLE CREDIT!

I'm doing a phone book transfer when this guy walks up...

Cust: "I cant hear people when I talk on this phone!"

Me: "Have u turned up the volume?"

Cust: "How do u do that?"

Me: "You use the left and right arrow." (Nokia 6019i) "The right arrow will turn the volume up and the left will turn it down."

Cust: Stares at phone for a moment. "Where are the arrow buttons"

Me: "The big button in the top center of the keypad."

Cust: Keeps starring at the phone. "Whats the significance of these buttons, why do I care about these buttons?"

Me: "As I said before, you use the left and right arrows to turn you volume up ...
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this lady comes in and yells at us i need to know how to cancel this phone and get out of the etf. well u call customer care and they take care of that for you and as far as getting the etf credited good luck. well i went out iof reno and i had no service at all and yada yada, well yes maam thats correct and im sorry if you were promised service in that area but theres nothing i can do about that. well i dont service anywhere and it doesnt work here or there or on an airplane or anything. this is where we realize how dumb this lady is. )1 we have no service on the highway mentioned never have probably never will sorry about that when u got the phone we didnt hide the maps from you you know what you were doing. )2 what are you doing trying to...
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I might catch some crap from the boss for this, but I really couldn't help myself.

Customer: My phone doesn't work.
Me: Does it do anything?
Customer: No.
Me: How long have you had the phone?
Customer: a year in November
Me: Did you buy the phone from my store?
Customer: No, I got it from *direct store 2 hours from here*.

At this point, I pop out the battery. It doesn't look like it's been wet or anything. I pop it back in. The phone powers on. I make a test call.

Me: It seems to be OK now. Sometimes the electronics can get a little confused and popping out the battery helps reset the phone.
Customer: Well, there must be something wrong with the phone then. I want a new one. I'm still under warranty.
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$100 bills? ITS EARLY AND I DONT HAVE CHANGE!!!

i mean it's still early morning and everyone and their grandma's brother's cousin has nothing but $100 bills. did the bank run out of $20s? on top of that i can't give change cuz then my drawer would have nothing but a few coins. jeez people.

seriously. today is a bad day to be working in a mall trying to cell people phones.
i wish this internet went to more places than phonescoop. jeeesus

so tis new guy started like a week ago and he needs thursdays off for school and my days off are thursday and friday and the mgr wonders why i get mad when we were short handed my schedule was screwed every week cuz i am a team player but when i started me and mngmt talked about it and i said i dont care wat days i get off as long as they are not split and i have the same 2 days every week. well i just finally got my days back after the bs and now they are taking it away and they get crazy when i say i will take friday and saturday as long as that is my days off every week. but if sales slip for me i am gonna have to change that. and mgr's get crazy over that excuse i have the 2nd longest tenure of any rep here and i dont deserve to get the ...
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Girl told me her phone is suppose to be replaced for free because its under 1 year. She sa she has display issues.. Asked if any physical damage she sa it was dropped then ran over by a snowboard... okay insurance issue.. she disagreed w/me i sa okay and transf to waranty. I work for the insurance but that doesnt matter guess i dont know anything. 😕

Here people is the word right from the black and yellow zebra. QChat will allow iDen and CDMA customers to push to talk/PTT one another. The day dogs and cats shall dance as one will arrive soon enough!
http://www2.sprint.com/mr/news_dtl.do?id=13880 »

What are some good sites to purchase CHEAP (Latest) phones that are unlocked, and with out contracts with a carrier? (excluding Importgsm.com , amazon.com ect. 👿 ) like a not very well known site only ,Some people know about! 😳

I'm very proud of myself... I didn't say it and I really wanted to...

"Well ma'am, it looks like you would have a deposit to get set up with service with BigPink."

"Oh, how much."

"Well, based on your credit it looks like it would be a $500 deposit per line."

"Oh... Why so much?"

That's the part that happened... My response was...

"You know, they don't tell me why, it's just your credit, they give me a letter score that tells me what you're approved for. You'd have to ask the credit agency why."

What I wanted to say was...

"Because, you idiot, you never pay you freaking bills on time. Try actually PAYING you phone bill for a few months and see what happens... every time you have an account go into collections, and I...
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so saturday this women walks into my store and i am upgarding another customer and she starts telling this customer that she should go online to wirefly.com and get her phone it is cheaper. My customer didnt really care. As i am going over the phone with my upgraded customer the other lady asks me to charge her phone for her while she waits. I was a little annoyed with her so i told her that they are all packaged up and i would have to remove it from the packaging so i couldnt. So my upgrade customer leaves and wirefly lady says ok i need you to teach me how this phone works? So i said to her well you bought it online from wirefly to save money and you want me too teach you how to use your phone? I told her that i would not and she told me s...
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I hate it when people call in asking how to do the simplest things on their phone, for example: "How do I use the speakerphone on my phone?" I don't really know but if you give me minute or two I'll be hapy to look it up in your phone manual. Yes! the phone has a manual. All you do is go to the index, look for the letter "S", and go to the page indicated. Then READ the instructions. And please don't get impatient while I'm looking up and reading the information for you. Sorry I don't know every goddamn phone's menu by heart. If you don't know how to use even the simplest of functions on your phone, you should not be using one, idiots.

Lord God Almighty but this is something that really tries my patience...

Why the heck can't people be adults and do this stuff themselves instead of having their 12 year old child do it? It makes me absolutely insane when I get a kid who is OBVIOUSLY not even a teenager yet, and mommy and daddy dearest have sent them off to call and find out about a phone or take care of the order they placed on the web site.

I don't care if you think it's going to teach the little monster anything (responsibility, the value of a dollar, to get our of you hair, I don't care!) It's idiotic. The child will NEVER be able to convey anything I may say to them accurately to you, so you're just going to have to go through EVERYTHING again when you call sal...
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A LG rep I called to ask about how to clear java on a LG CU500 stated this, and is a direct quote.

me- "How do you clear the Java on a LG CU500."

rep- " Well sir I don't know anything about that phone it is out of my expertise"

me- "Well sir can you transfer me to someone who would be more familiar with it?"

rep- "Well sir we just make the phones and we do not know anything about how to operate them"

me- "If you don't mind me asking then why is your department called LG cellular support?"

rep- "You have a nice day sir." -dissconnected

Maybe not the smartest thing to be telling a rep who sells your product....

Seriously. I had the one who wanted the Treo 700 for $300(straight, no rebates) earlier(on his line, which is a secondary family share on his wife's account!), and just now had someone demanding that I use their "Verizon VIP Card"(which, honestly, looked like something he'd printed out at a Kinko's) to get them their early upgrade two weeks early. His son's phone wasn't broken, just that he wanted a new one. Stupid. I hear him mutter to his son before we started talking "remember we're getting it for free don't take any sh!t from him", swear to god.

I've noticed something interesting about people who come in to have their credit run. First, they tell you that they have horrible credit and they will probably need a deposit. Then they proceed to tell you exactly why they have horrible credit (the hospital and insurance company screwed them, they just filed for bankruptcy, their ex-whatever was an ass). So, you run the credit, and sure enough, they need a deposit. You tell them that and they respond by saying that's too much money. Ok, no problem. But then they just stand there! What else do you want me to say? I need money to set up an account for you, you have no money. What else is there to talk about since you already told me you don't want prepay? Just leave already!!