Shop Talk

Stupid people with bad credit and an IQ on the level of George W Bush. So these people come up and have me tell them about our rate plans and everything. They would ask me a question and then just turn to their friend and start talking while I tried to answer them.

They asked for our cheapest phone so I showed them the Nokia 6030 for $19.99. The lady looks at me and says "So it catches real good?" I was like "Wait, what? Are you asking if it gets good reception?"

They said they did a credit check here about a week ago, but they weren't in the computer (meaning it was probably like a month or so ago). I get the guy's ID and do another credit check and it comes back with a $750 deposit and he just says "Yeah, that's what they said ...
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i hate it when parents bring their kids to activate phones. they always try to choose the phones for the entire family cause "I don't want the same phone as everyone else!" or "omg! i want a razr so baaadddddddddd, i'll hate you if you don't get it" it then turns to parents to decide on which phones to get even more cause of a bratty lil dweeb that wants to treat the phone like a throphy even though they can't afford.

or the ones who keep interupting me and the parents for stupid questions like "does this phone come with unlimited text?"

the little ones are bad too, always crying that they don't get to play with the display phones, or pulling off the velcro and drop it like every 5 seconds.

a cell phone place is like a movie theat...
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inspired by krikt being tired of having to explain "free"...

here's an offer we just had for our monthly "manager's special"

FREE RAZR OR 6102!!!

contingencies:
free after $50 MIR
additional $30 MIR for new acts.
2 yr contract
purchase of a media package of $14.99 or more
a blood oath to satan
MUST be a new customer.

surprsingily enough, we didn't get any bites...

Had this lady in here yesterday. She was griping about everything possible in life. She was in here to do an ESN change, and while waiting on her friend to arrive, she was telling us about how they were to go to Pizza Hut for lunch..But she was mad at Pizza Hut. They are offering a Large 1 topping Pizza for $6.99 as a College Special (college town). This like 30something lady was pissed because they require a college ID to get the special. 😳 What did she think it was, a special just cuz we have a college in town??????????? So it has been made clear to me, the the dumbest customers aren't only in the cell phone world..looks like we share them with Pizza Hut too.

All too often, I have stupid customers get all snappy when I ask for the last four digits of their SSN or for their photo ID to verify identity whether they are using a credit card or trying to make changes to their account. At the same time, I get about the same amount of customers getting snappy when I FORGET to ask for the same forms of identification.

So I have made a decision that I will no longer be asking for ID when someone is using a credit card to buy something from me. Because first of all, I dont feel like I should be the one taking responsibility for catching credit card theives. Has anybody ever checked somebody's ID and it wasnt the same as the name on the credit card? I havent. I dont know what I would do if I did. I...
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OK, so I'm talking to a $1000 dollar deposit(I say that because generally, only people that end up with a thousand dollar deposit are the ones who're micromanaging their credit scores and not letting you run credit to find out that they're a deadbeat) who's insisting that I should show him a live "Q Moto" because "well my ex-wife's got Verizon"(yes, I wish I were joking about that; dear god do I wish), when I get like three different women coming up and asking me, respectively;

1) If I'm one of those "useless Verizon dealers who can't help with my bill";
2) Where the bathrooms are;
3) Where a Cingular store is.

Kiosks suck, and I need to be armed with some mace or something. Preferably A mace, actually. I think a good solid swing t...
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There is a lady in my store right now crying because her ex-husband has apparently fraudulently opened an account with us. I now know their whole life history, the fact that he's delinquent in child support, and the fact that they've been to court over it.
I really, honestly don't care.
I couldn't care less about customers' personal lives yet they seem to want to always want to share them with me.
I am printing off fraud reports for her but she's on the phone crying about it to somebody.
Well, at least she's not crying to me anymore...

So we have a new demo laptop in our store with unrestricted internet access (YEEEEEEEEEEES!) to demonstrate our wireless internet cards.

Yesterday, a woman and two children, about 12 or so, came in and used our demo laptop without saying anything to check their Myspace pages. The woman stood there and each child took about 10 minutes to check their pages while she stood by patiently waited, then they all left. They insisted they were just looking, and didn't look at a damn phone. I didn't even know what to say. It was just so awkward. I mean, word of mouth must have traveled quickly at the trailer park...

Just had a customer come in, got his phone in December and now the battery won't hold a charge. Realizing that it's probably just a warranty issue, I still as asked, "Do you have insurance?" Since all warranty claims are handled with the manufacturer, if he had insurance, I could have directed him on how to get a new phone.

"Don't need insurance the first year *chuckle*," was his reply.
At this point I was soooo hoping there was water damage on his phone... but, alas, no damage, not even wear and tear.

Of course he got all pissy when I offered him a loaner phone for the time he sends his phone in.

I hope in a month when his phone is out of warranty he drops it in the john.

Okay, this one is making me cry!
An older couple comes in, carrying their bill. It's $400+. We look up their account, it's under the wife's name, but she doesn't know her ssn, she has to pull it out of her purse to get it.

She got a phone for her grandson, about a year ago. He was pretty good about paying for it for a couple of months, but now in the last 4 months, has gotten a couple of months behind twice. In the mean time, over the phone, he had himself set up as an authorized person for the account. We assume he stole his G-ma's ssn, and made big changes, including unlimited txt, unlimited pix, unlimited easy edge. He called in three times trying to cancel the line without paying the ETF, and the last time, got told that he co...
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So yesterday I had a woman go ballistic on me for practically no reason. She told me that she was going to take her issue with me as a sales rep straight to the TOP. To make a long story short she wanted free phones with 18 months left in her aggreement, so didnt get mad at me so much as the policies of the company and she simply blamed it on me.

Anyways, I have been working for this company two years and I have been reemed out a lot. Everyone I talk to at work about it says that they dont let those kind of things bother them. For some reason i do let it bother me. It reall ruins my day when someone verbally abuses me like that. I had to go to the break room for almost an hour to cool down.

Does anyone here get as flustered as I ...
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...comes in and explains his plight. C is customer, M is me. I'm helping this customer because I rock inventory single handedly.


C - Hey, someone stole my phone last night at *insert restaraunt chain known for boozing*.

M - Call this number, you have insurance on the phone. $50 and they'll have the phone to you in 1 business day if you call it in early enough.

C - That's BS. I want a phone now. I even have nine of my friends who watched him steal it!

M - You, and nine of your friends couldn't stop this one guy from stealing your phone? Who was it, Chuck Norris?

C - That's just like you guys. You always screw me over.

M - And I kicked your Christmas Puppy too, have a nice day.

My Manager - That was a tad bit harsh. It c...
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* a dumb ass parent will have dumb ass kids (usually the one putting boogers on the glass case to watch his brother/sister eat them.)
* when a customer hears an answer they don't like, you gave them the wrong answer and now they need to go to the closest walmart to get the answer they want to hear.
* the more people in a store the stupider the question will get.(in my store a stupid question will get you a stupid answer)
* if they require a deposit its for a reason.
* "the policy" IS "the policy" otherwise we would call them guidelines.
* a short skirt and tight top will get you better customer service.
* stupid is what stupid does.
* this is a business not a charity.

Some guy comes into my store today, Here's the conversation:
r=rep, c=customer

r=How can I help you today?

c=I want free phones, free activation, and no contract.

r=well I'm sorry sir, I order to get free phones a two year contract is required.

c=well, the verizon store will do it for me.

r=yea, if you sign a two year contract

c=im sorry but I don't deal with a**holes and you're being one right now.

r=I feel the same way sir, I don't deal with them either.

c=You just lost my business

r=I never had it in the first place. Have a nice day.



Why do some people have to be so retarded?

I work in customer care. Tonight I get a call from a woman who sounded verrry snotty! She was very upset because she had a voicemail saved and tonight it was no longer there...so she called me and she was like "well I have a saved voicemail that is missing and I did not delete it" I let her know that she must have had the the voicemail in the system for more than 10 days since she did not erase it...i then let her know of the free voicemail feature she has on her phone that only allows storage of 10 days...that ticked her off...she asked me to put go find the deleted voice message and put it back in her mailbox 😳 I advised her that I would not be able to do that because once the voicemail is deleted it will be deleted forever....then sh...
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This is a hard one because it deals with a really great person.

There is a coffee house in the same shopping center as my store and there is a friendly old man that pretty much sits there and drinks coffee all day (and I mean all day) with his friend.

At one point or another every day he decides to walk in to my store and hang around. He signs in and waits for a rep and basically just wants to talk. He literally comes in every day and NEVER buys anything and just wants to talk about the phones (turns out he is a tech wiz as well as a retired marine)

This wouldnt be a problem if he didnt keep the rep that calls on him for LIKE AN HOUR!!!! We could be busy as hell and I will have to sit and talk to this guy for an hour when I could...
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I've had two people pull up in front of my store today and then pull back out and leave.

I work for the insurance and I had this guy call we replaced his phone but fed ex sent to wrong address so I reordered him another c=cust r=csr

c- where are you located?
r- KC MO
c- oh yeah I use to play for the Royals
r- oh you really when?
c- thats not why im calling im calling about my phone and thats it
r-okay
then i was going over his shipping info
c- you need to spell really slowly i want you to spell out my name slowly too
r- okay r.o.b.
c-thats too fast i sa slower
r- r...o..as in oscar...b..as in boy...e...r...
---and after i was all done
c- okay i want you to repeat that whole thing again..
I was soooooo mad
then he sa whats your name and your bosses name so i can tell him what a great job you did. then hung u...
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😕 it's awfully quiet in here today....is everyone actually working????

I always tell customers that there is nothing they can do to thier phone that will permanately ruin it, and finish with the statement, "The only people who usually ruin cell phones are those who 'know' what they are doing".