Shop Talk

I had Sunday off for my much needed day of rest after another drunken Saturday night, and the guy that worked on Sunday sold 8 phones!!!!! WTF? I was here all day Saturday which is normally more busy and sold a few, but I take a day off and get smoked on sales?!! And now I'm here on a damn monday morning to top it all off. I hate today.

Just had a customer that reeked of weed and beer! Nasty smell!

This blows.
Sundays can eat me.
I get very short and very angry with visitants on Sundays. Its also the only day people come in with Nextel phones that need service (which we dont do, and then I have to tell them that the service center isnt open Sundays.)

We have 2 whole phones sold today.. someone kill me... we've eaten SO much candy that Im feeling the crash and burn starting.

Mr "I don't want to pay my termination fee for reneging on my contract." Made me think...

Most of the people who are the nightmare-idiot-selfish-illiterate-moronic-di sgusting customers don't realize that they actually do fall into the category of people we want to take out of the gene pool.

They think that they're special because "I've been with Verizon for the past three years, where I've never missed a payment or done anything to be considered a negative customer." and should get anything they want.

They expect free phones and waived activation and waived ETF and deposits but most of them honestly think that what they're doing is perfectly acceptable behavior.

I can only hope that most of the people who have worked in this ind...
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I work for a Verizon agent located in a mall kiosk...dull I know. Basically customers are not as plentiful as others so when we get one to walk up and be interested we get....excited. So I am in the middle of my sales pitch focused in thinking what I am going to say next and BAM!! 😲 😳 you get a customer run up and scream Know what time it is?!?!?! I guess the dumb yet pissed look on my face doesn't let them know hey your interrupting something...and they continue to ask again. This really bothers me, it is rude and do I look like a freaking watch.

Sorry just pissed up and venting 🙂

80-90 year old Cust walks in with his leather jacket and aviator sun glasses on...first words out of his mout are "my F***ing phone doesnt ring." right at that moment i had to contain myself from busting up laughing. nothing was wrong with the phone...i showed him that he kept pushing the vibrate button on the side. he did not believe me and blamed it on the phone. i even showed him what he was doing, and when i handed it back to him he pushed the vibrate button right in front of me again and once again said the phone sucked. he continued to yell at me stormed out yelling that the company sucks. OLD PEOPLE AND CELL PHONES DO NOT MIX!!!

i've been working for an authorized verizon dealer for 3 months now...

today, finally, a man came in all flustered about how he drove a half an hour to go to Verizon but it's closed today and how he hopes maybe i can help him because he drove blah blah blah... i ask him what is wrong with the phone... he says "It doesn't work." instead of probing him for more information i write him off as an idoit and simply turn it on... it turns on just fine... just to make sure it's working ask him what his number is so i can call it and make sure it rings- it says this number is not in service... i call my phone from his phone and it says that number is not in service- so maybe this guy isn't completely dumb... so i go to look up his account informa...
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I have a co-worker who is about as green as the potted plant on my desk... squeaky fresh, just out of training... and I have to say I don't think much of the training program at our place... no sir.

He's on the line with the coaches at least once a call... sometimes twice.

He just had a call that wasn't going to be in English, it was something obscure (I forget what it was) and I was helping him bring the translator on the line. He got the translator on the line with the customer and then... released the call! He didn't realize that the translator doesn't place the order, they just talk back and forth for us.

I felt so bad, I wish I'd thought to warn him but it never once occurred to me!

In His Defense, he's very new and the tr...
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Just got blamed for some ugly lady's divorce. She claims that all of the problems with the cell phone service caused her and her husband to fight so much he left her. I think he left because she's a F*****g nut job and she's ugly on top of being crazy.

anyone getting moved to north center in minot, if so howdy from the tattoed guy, hehehehe

saw one..it wsa nice...

i work at a store which is located in the mall and the mall is packed with thousands of kids trick or treating in the mall...i cant take the crying and screaming much longer!!!! there are some MILFS walkin around which cancels out the crying... 🤤

I would like to contact a RIM employee if possible. I have some technical questions reguarding their new phones. Thank you email me at ryan@negriinvestments.com

I was so hoping to get out of here today without facing a power tripping idiot!

Visitant comes in, hands a phone to my husband and says fix it. When he asks what's wrong with it, the lady says, well, since he spilt coffee on it, we cain't hear nobody and they cain't hear us. Hubby tells them that he can try to clean it up, but no promises, and that most of the time the phone's going to die soon even if he does make it work after cleaning. They say, that's okay.
Hubby cleans it out, apparantly the coffee had tons of sugar and cream in it, he said it smelled pretty fresh, so maybe it would work. It doesn't. So she asks for a loaner. We ask if she got the phone here, and she says yes.

We ask the name, but for some odd reason, we ...
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ok, here's the story:

about a week and a half ago, a rep at a smart wireless store across the river in oregon, decided to hijack a couple of activations from my store. we had activated 2 iDen phones for this lady, and then she decided that she wanted sprint instead. so she goes to the nearest sprint store that she knows of. of course, in this market, SW doesn't seem to care if custys think they are a corporate store or not, and they just put up signs saying 'Sprint.'

anyway... SW rep tells cust to activate the two new Sprint lines over there with him... and then come back to my store and return the two lines she activated with us. a genuine hi-jack if i ever saw one.

we contact their rsm, get it cleared up, rep loses commissio...
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Or rather, my company is.
What should I tell customers.
We keep being told they're better than their predecessors. What should I be scared of?

is in town...and that's all anyone can talk about. I might go look at the house tonight...

Actually this is two parts...

The first part is what the Subject refers to...

Customer calls in, she placed an order for an add on line but one phone is defective. She had called care previously and they (idiots) told her to send the phone back and we would recompensed her for the shipping (incorrect, we provide pre-printed return shipping labels with every package... there is NEVER any need for customers to pay for return shipping) and now the customer is pissed about that...

Wait... let me rephrase that... the customers illiterate boyfriend/husband/brother/cousin... is pissed because the b/h/b/c is the one screaming bloody murder at me.

Why do people seem to think that I am obligated to listen to them scream at me if they aren...
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We have a stool in our kiosk because we work 11 hour days, which sucks if you have to stand the entire time. I'd imagine most kiosks have a stool or chair of some kind as well.

So every single time I'm sitting down in one corner of the kiosk, every freaking customer that comes up will walk to the opposite corner of the kiosk and stand there waiting for me to approach them. Or they'll start talking in what amounts to a whisper and expect me to hear them. I consistently have people walk directly past me and around to the opposite end before talking.

And they aren't looking at something over there. The corner I sit in is the place where all the rate plan brochures are and it's right in front of the computer in case I need to look up a...
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The stupid people are everywhere today. Here was another fun interaction I witnessed between my co-worker and a customer. And again, we're a Cingular agent.

C: Do you sell minutes for?

E: For.....?

C: Do you sell minutes?

E: For...?

C: Minutes for?

E: Do we sell minutes for....what?

C: I have a phone.

E: OK. Is it prepaid?

C: It's a Nikota phone.

E: Nikota? Can I see it?

C: It's a Nikota phone. (hands her Alltell phone to my co-worker)

E: Yeah, this is a Nokia phone.

C: They gave me a receipt.

E: Can I see the receipt. (Customer hands him the receipt) Yeah... This is an Alltell receipt. You have an Alltell phone.

C: Well they ripped me off! They said they don't sell minutes but they sold...
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