Shop Talk

In the last two hours, one customer has walked through the doors, and my kiosk is inside of Sams Club. I hate Halloween for this reason. 😡

I can't tell you how many of these calls i get a day...they usually go like this:

M=Me, C=Customer

M: Thank you for calling Sprint together with Nextel, My name is Andi, what can i do for you today?

C: I just wanted to let you know that I'm sending my check for my past due balance of $xxx.xx tomorrow (or next week, or whenever).

M: Um...ok, can I get your cell phone number, with the area code first?

C: XXX-XXX-XXXX

M: Ok, Would you like me to connect you with our finance Department so they can set up payment arrangements?

C: No, No, NO!! Can't you just note the account that I'm sending in the money so you won't shut off my phone?

M: I can definitely note the account to that effect, but without talking to Finance, I c...
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HAHAHA!! I just had a call where a cust called in about a billing dispute cuz there was no way that she possibly went online that much and she doesn't even know how to go online with her phone and she doesn't know how to download anything to her phone(about $20 in DL'ed ringers and Screen savers) and she has a computer to go online with...yadayadayada...anyway, I believed her (my mistake) and told her that i would be putting her on a silent hold so that i can do some research and look into what i could do for her...well, our silent hold means that we can hear them, but they can't hear us, so as i was waiting for my sup to come over so i could explain the situation to see if i could credit her back half of the overage (about $100 Total) if s...
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WHY DO STUPID PEOPLE KEEP BREEDING?!?!?!

So this lady just comes up with her fantastic all-knowing attitude to ask me what her options to replace the phone that she dropped in the toilet are. I ask her if she has insurance..."No, why would I have insurance, that's what the warranty is for!" Ok, so no replacement, you can buy a new phone at retail cost or just wait out until your contract is up. "But it's not done till July! I can't go that long without a phone. You know, a good company would just replace the phone at no charge." She pulls the phone out of the bottom of her purse AND HER SERVICE ISN"T EVEN WITH US! I told her that maybe she should check with her carrier to see if they offer a loaner phone or anything to that effect to h...
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WAL-MART

One day, in line at the company cafeteria, Joe says to Mike behind him, "My elbow hurts like hell. I guess I'd better see a doctor."

"Listen, you don't have to spend that kind of money," Mike replies. "There's a diagnostic computer down at Wal-Mart. Just give it a urine sample and the computer will tell you what's wrong and what to do about it. It takes ten seconds and costs ten dollars . . . A lot cheaper than a doctor."

So, Joe deposits a urine sample in a small jar and takes it to Wal-Mart. He deposits ten dollars, and the diagnostic computer lights up and asks for the urine sample. He pours the sample into the slot and waits.

Ten seconds later, the computer ejects a printout:

"You have tennis elbow. Soak your arm ...
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Guess thats what I'll be doing the next couple days... My boss just texted me to say he won't be in today. Argh.

why do you work indirect when corp pays more money (not true in all cases but usually).

Why is it everytime I offer this to a customer to replace the 700w the customer service rep or dlr wants to act like I'm stupid and the phone doesn't exist? It makes want to say I wouldn't offer the phone if it wasn't compatible and just because u've never heard of it doesn't mean it doesn't exist. Sorry just had to vent.

Hi,

im not giving out my real name or number, im just looking to see which places in Seminole County that might be hiring and pay a visit with my resume, hears a quick resume.

Looking for:

Im looking to work in an Authorized Agent kiosk, im not really looking for an in-store job unless it's a corporate store. Im looking for a sales rep or assistant manager position. Pay-wise im looking between $8-$12 per hour or a $650 bi-weekly salary with commision.

Qualifications:

I've been selling Cingular for about 6 months now as a sales rep. i've already received 100% mystery shop and i work one of the top 5 agent stores in florida. I use the "POS I" (don't laugh) system. I do an average 40 new activations a month with about 12 upgrad...
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i have a customer who had a nokia 6102 cell phone with Cingular and he has a data cable to connect the phone to his computer and needs to download his pics on his computer. He just switched to Verizon so the phone is no longer active. Where can i find the software to download so he can be able to do this? Also, what about LG phones for Verizon? They sell a Mobile Office Kit but doesnt allow you to put the pictures on with the cable. It seems the only way is to send it. Anybody have any suggestions for either?

Thanks in advance. 😁

First time poster here with a question for all you kiosk workers out there.

About 5 times a day, a customer stops at the kiosk (behind us obviously, while we're facing the computers/register) and ask for a prepaid card. to which we answer: "certainly, could you please make your way to the computer so we can complete the transaction" or anything to that extend because well hey, our pinpad thingy cannot be pulled all the way through the kiosk, it physically can't. And then we end up getting bashed, being told we're lazy and it was only "a few feet away". 😕 If it's only a few feet away for me, it's a few feet away for you too GENIUS! Isn't it normal to complete a transaction at a terminal?

🙄

I have had 2 calls today where customers are calling in wanting to know why they have to pay so much for the phones when they KNOW that we get them for, like, $20. that's BS, right? I've heard that we hardly get any deal on them, if any at all, and that we make no money off the phones. Cuz I'll feel kinda bad if we're making them pay 150+ for a phone we get for $20....

Um, ****ty...that's why it's only $5.....
I don't get it...why do people who want to pay the bare minimum for stuff get pissed when it isn't very good quality?
These people bought phones which cost $19.99 after rebates and are pissed that the speakerphone is **** quality. You so get what you pay for, ESPECIALLY with cell phones.

Anyone have any phones they refuse to sell to people? I will never sell an LG 225 or a Samsung 900 (not without an extended life battery, which defeats the purpose for people buying it because it's small!) if I can help it. Oh, and the Motorola C290 after three returns in three days because people can't see the screen.

Just a heads, T-Mobile is having a national problem with their network. If the customers SIM card has the numbers 26045 or 26051 in it, then you need to give them a new SIM card. I just had to do it with 3 lines. What was happening with those phones was when I hit #686# to get their phone number, it would come up with a number from Anguilla(i don't even know where Anguilla is) and when I tried to call any number from it including my cell or work numbers it would go straight to T-Mobile customer service, so check your SIMS before you activate it. It'll save you a lot of time.This is the weirdest s*** I've ever seen. Remember SIMS with 26045 or 26051 are being effected by this problem. Has this happened to anyone else today?

Long time viewer, first time poster!


A while back I was working at a corporate store in a not so great part of town. I had a cust. come into the store with a nokia 6016 that had a bullet hole through the lcd. I then proceeded to inform the cust that the warranty does not cover such damage as a bullet hole and since he did not elect to obtain the insurance, he would need to look at purchasing a new phone. He started getting flustered and reaching for any solution that wouldn't cost anything. after deep conversation, the cust's last gasping attempt to avoid spending money was to say to me with a straight face "Why doesn't the warranty cover it, it was only a .22"

I then with a equally straight face responded to him "regardless of...
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So, have you ever had a customer that pretty much trys to straddle your leg when they are talking to you. Or they stand so close to you you think they are going to kiss your cheek or something. Well this 60yrold man came in and i couldn't stop smiling it was so weird. And I'm a dude!

Working in a mall is tough. First you have the 16, 17 year olds that look and dress like they're 25. Then you have the freaky lookin' guys/gals that wander the mall all day everyday. Why does my place of employemtn resemble a day care center? i'm not here to babysit your kids, keep 'em at home, or in school where they belong!

So today seems to be "Let's all be dumb$417$" day again...

"Thank you for calling BigPink, my name is Niki, may I have your name please?"

...

Let's try again...

"Thank you for calling BigPink, my name is Niki, may I have your name please?"


...

One more time.

"Thank you for calling BigPink, my name is Niki, may I have your name please?"

"No Speak English."

"Ok... What Language?"

...

"Hello."

...

"Sir? What Language?"

...

"Hello?"

"Spanish."

"Uno momento por favor."

Jeeze. Why not just say Spanish the first time I gave my English greeting? Are you slow? Stupid? Probably.

I don't think I've ever seen something quite so unprofessional in my life. There's a guy at the Qwest kiosk next to us that has a huge wad of chewing tobacco in his mouth and is carrying around a water bottle that's like over half-full of chew spit. He's helping customers while talking through a mouthful of tobacco and spitting while they're talking to him. It's completely disgusting. If I was a customer there I would refuse to talk to him.