Shop Talk

We all love to sit and argue in our freetime about who has better service, who has better coverage, what phones are better... etc.

And here's the bottom line: We're all going to do alright. We'll all have customers that won't have service at their house or vacation home. Some people will have immense difficultly understanding how their phone works, and other people won't care, and they'll be more than glad to spend tons of money on stuff that seems trivial.

What I want to know is, who out there is making money...

No bragging, just REAL numbers.

And let's go for the past 7 days, just so we can see what everyone is making in a week, shall we?

I've made $490 in commissions this week... What's everyone else got?

So I just had an EZ-Pay activation that didn't go so smoothly. First of all, customer brings the phone to me when it's about 5 minutes away from dying (lack of charge). I got it all put in the computer and such, and then it wouldn't *228. Just said "unable to program at this time". When I called in to get a rep to check to be sure everything was in the system correctly, she told me that "If the battery has less than 1/2 charge, the *228 system WILL NOT work"

First of all, I don't know how a tower can tell how much charge a battery has. 2nd of all...the amount of CPE activations we do around here for prepay when they bring the phones in dead, and we're runnin *228 with it plugged into the wall, and it works just fine. Was this rep r...
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So customer comes i n with his wife aand daughter, claiming that his samsung 920 made this weird noise every day at the same time around 2:00pm. Real upset and swearing not willing to calm down.

Im thinking to my self it is sommething he set on the phone that made the phone go off at that time.

So I start going down the features on the phone
to find out what had happened

customer had came in at around 1:40 I worked on it for about 20 minutes or so

So at around 2:00 pm phone goes off

It was a reminder set daily

It read "birth control pill, must take it"

at wich point and time I looked at him trying to keep a serious face and said to him, does birth control ring a bell, (ring a bell go figure) he laughed and looked at hi...
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i work for an authorized agent in a mall kiosk. I am the only girl that works with a crew of jerks who think women are useless, and I'm the only person not named Chris (yah, that's really annoying). I consistently kick the chris's asses in sales and I'm the newest person. I think they are conspiring against me.

I've had four phone returns from the last three days- none of them are phones that I've sold. Monday a woman walked up with a bag from our store and asked if i was Dorothy. I said yes and she said that Chris told her she could return the phone tonight to a girl named Dorothy- apparently she came before but he told her she had to come back when i was working- but i am the lowest employee here so i have no special authority he d...
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hey wz up ya 😁

Nothing better than failing a quality call, you know it does account for eighty percent of your stats, effects your bonus, bounus, bounus, bounus, don't they get it if they weren't so concerned with screwing the customers to faten the bonus we would make more weekly and have a far greater customer experience. I don't think there is a more currupt business out there.

"Thank you for calling customer care how can i not help you today and make cingular look like a bunch of helpless fools by making you call back to talk to someone who may or may not know what they are doing as well?" Granted this would be a long winded greating but at least it wouldn't set up and false preexpectations like "how may i help you today" does. As how may i help you implies that you know what the hell you are doing.

I do apologize to those of you on here that know what it is you do for a living. I would love to be able to contact you directly however instead i get to wade through the sea of idiots in prayer that i may this once get a decent rep. 🙂

Sams Club set up a demo for guitar hero 2 right next to me. I'm trying to resist from going over and playing it. Temptation is a motherf***er I tell you.

Customers that walk up, announce that they're going to buy it online, then try to pump you for information. Then get pissed off when you're unwilling to tear yourself away from doing the closing paperwork to give them information so that they can go buy online and keep their business from you.

And then try and threaten your job for not giving them "customer service". Do we need to do a breaking update for these morons and let them know that they're not customers and so don't deserve customer service?

There were two good ones but I didn't get a chance to post about them yesterday.

Story 1
Right when I get here in the morning, I'm at the computer at the front-left corner of the kiosk. A guy, probably in his late 30s, is standing across the counter from me. I see one of the poster/sign things on the front of the kiosk fall of onto the ground because the tape we have sucks. I say "Oh, one of our signs just fell on the ground". The guy walks to the other side of the kiosk, steps on the sign, and falls in the most ridiculous, clumsy, downright awesome way ever.

Story 2
Three of us are working; two are on the computers and one is doing paperwork at the front of the kiosk. We're all facing the front. A lady walks across the front o...
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sure, a kiosk in a mall for cell phone carriers always bring a dumb customers trying to make a scene, but any one seen anything outrages AROUND your kiosk?

for example just today a kid 10 feet away from me was screaming, cursing (not bad words)and kicking his mom (a 4-year old kid looks like),trying to rip and break out of his stroller, and run into the disney store.

the other day we saw a guy in another carrier kiosk causing a scene and cursing (real bad words 😈 ) so the whole mall can hear cause he wouldn't get his money back intantly (mall policy, kiosk can't give cash back)

anything like that happend to you?

You are in California
You Know You're In California When...

The fastest part of your commute is down your driveway.

You were born somewhere else.

You know how to eat an artichoke.

The primary bugs that you worry about are electronic.

Your car has bulletproof windows.

Left is right and right is wrong.

Your monthly house payments exceed your annual income.

Your mouse has only one ball.

You need a new TV, you can run down to the local riot and pick one up.

You dive under a desk whenever a large truck goes by.

You can't find your other earring because your son is wearing it.

You drive to your neighborhood block party.

Your family tree contains 'significant others'.
...
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Evaluation comments
Dictionary of Evaluation Comments

Some of you might like to know what the supervisor is really saying in all those glowing employee work performance evaluations s/he keeps cranking out.

AVERAGE: Not too bright.

EXCEPTIONALLY WELL QUALIFIED: Has committed no major blunders to date.

ACTIVE SOCIALLY: Drinks heavily.

ZEALOUS ATTITUDE: Opinionated.

CHARACTER ABOVE REPROACH: Still one step ahead of the law.

UNLIMITED POTENTIAL: Will stick with us until retirement.

QUICK THINKING: Offers plausible excuses for errors.

TAKES PRIDE IN WORK: Conceited.

TAKES ADVANTAGE OF EVERY OPPERTUNITY TO PROGRESS: Buys drinks for superiors.

INDIFFERENT TO INSTRUCTION: Knows more than superiors.

STER...
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L.A. Math test
City of Los Angeles
High School Math Proficiency Exam

Name:____________________
Gang:________________________

1. Duane has an AK47 with a 30 round clip. If he misses 6 out of 10 shots and shoots 13 times at each drive by shooting, how many drive by shootings can he attempt before he has to reload?

2. If Jose has two ounces of cocaine and he sells an 8 ball to Jackson for $320 and 2 grams to Billy for $85 per gram, what is the street value of the balance of the cocaine if he doesn't cut it?

3. Rufus is pimping for three girls. If the price is $65 for each trick, how many tricks will each girl have to turn so Rufus can pay for his $800 per day crack habit?

4. Jarome wants to cut his 1/2 pound of Heroin to make ...
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Wireless World
Ephraim Schwartz

The cell phone of the future will make the Palm obsolete

The way I see it, the current direction that wireless technology is taking will eliminate the need for PDAs (personal digital assistants), which includes but is not limited to Palm handhelds, Handspring Visors, and Win CE Pocket PCs as we know them today. The mobile Web will pull a disappearing act as well.

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I was wondering if you could help, I need a quick answer to this. Is there a way to block calls and/or text messages from one particular number on the cingular network?

So this customer was just in here saying that she got her phone last December, the same time she activated a line for her husband, and she wanted to see what day she'd be eligible for a rebate.
So I pull it up and she got her phone in February. She swears up and down that that's not right and she actually said

'THERE MUST BE SOME KIND OF 3 MONTH LAG WITH YOUR COMPUTER BECAUSE I KNOW I GOT IT IN FEBRUARY.'

I was like...'you are joking, right?'
And she said, 'I'll have to talk to my brother because I know I got these at Christmas break.'
I even showed her the computer screen which had all of her subscriptions on her sub line started on 2-16-06 and she still didn't believe me.

Some people...

I just had a lady rush around my store looking for a working demo just so she could "text message someone real quick." Is this a common occurance in location with operational demo phones?

So I don't work for a cell phone carrier but I wanted to post this here so I could get a reply from someone who does. I am currently with Verizon Wireless and I have had my Motorola 815 for almost a year now. Well my flip hinge is starting to get really loose. I have insurance so I wanted to know if I could send it in now before it gets really bad or if I have to wait until it completely breaks off. Any help you could give me would be appreciated. Thanks!

Do you know how many customers calling in about their first bill? There are main reasons they call in:

1. Didn't know about svc actv fees
2. Didn't know about month in adv charges, thought they were only going to have to pay normal monthly charges.
3. Incorrect promo codes on an acct (cust does not get unl in call and/or n&ws)
4. Charges for txt msgs because txt msg pack got dropped w/ upgrade.
5. Do you know what qualifies a cust for an early upgrade or do we need to notate the acct?
6. Rep can't do an esn change
7. Cust goes out of the store w/o the phn being programmed

Any comments/sugguestions about this guys?