Shop Talk

Sometimes, I know it's hard to keep a positive attitude with some of the people I deal with, so I've developed the "Cingular Positivity Hat".

It's actually just a roadcone I picked up on the way to work today, but it already made me feel better.

Earlier, I felt like one of my customers was trying to give me a hard time, I picked up my "Positivity Hat", and placed it squarely over their entire head. Then I pushed them on the floor.

I felt like it was a positive interaction, and that I had solved all their problems.

Is telling a customer they should calm down and watch some walker Texas ranger or something, really a bad thing?

kill me now! They extended the mall hours till nine for the Holidays and didn't advertise AT ALL so there are a total of 4 people here including me and 2 that work at the coffee shop across from me 😕

No one has posted anything in here in over an hour. And the last person to post was me. Wake up everyone.

I just wanna give a big FU to the knucklehead at Cingular customer service who told a customer that because she is incapable of inputting phone numbers that she could come into a store and we would do it for her. Like I dont have better things to do with my time than input 20+ numbers.

I just told someone that you can't listen to mp3 over bluetooth with a Motorola.

Is that true, or just the Motorolas that have come out lately? Or just the CDMA ones.

So I had a customer come in to argue with me about Nextel towers... He was wearing overalls and missing teeth and was with his grubby little kid and equally redneck wife...

ME=M H=HILLBILLY ENGINEER

M-Welcome to so and so etc. What can I do for you. 🙂

H-My buddy told me...

M-(In my head) Oh g-d this is gonna be great... 🙄

H-That Nextel rents their towers out to other people during the day so thats why thier coverage is worse in the daytime.

M-Sir, I'm sure that is incorrect... 😳

H-But my buddy told me that it is true because Nextel is selling their towers to make money.

M-Is your "buddy" an engineer for Nextel? 👀

H-Umm... no.

M-Let me try and explain how cell towers work..
(Then I tried i...
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I would like everyone who works front line with customers to look over this article as well as the PDF file at the Motorola site. The accessory that caught my eye was the Motorola Bluetooth H700 as well as the H500, both of which the retail store I work in carry for $99.99 and $69.99 respectively. With Black Friday only 2 weeks from tomorrow, we need to be vigilant to make sure we don't get hit by customers trying to exchange counterfeit accessories from online from somewhere like eBay for the genuine ones we carry in our stores. For anyone who can't access the article below, please contact me and I'll make sure I get the PDF file to you and your managers.

http://www.motorola.com/content.jsp?globalObjectId=7711 »

🤣 I just got off the phone with this guy and I noticed this huge note right below mine and I, being the nosey person that I am read it.....this rep was going off in his notes and it just made me laugh. I do not understand why we do this...I will admit I have done this before but why? - the customer wont read it so really there is no point in writing at the end of your note "Since when is it my fault that her sisters boyfriend is threatening them?!?" ------i think they primarily make us write notes on account for useless information to let our steam off! I think companies are trying to play some psychological game with us....
1.cust calls in blowing steam off on us yelling at the top of their lungs - the usual

2.we get very angry a...
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I just got off the line with an existing customer who is looking to add a line to his account. He's been a jerk the ENTIRE call (I don't think he sees it that way but he has "Well will you waive the activation fee or are you going to be tough with me?" WTF, it's not even my choice you nimrod and he kept arguing with me when I told him it wasn't my choice. He kept demanding a bigger discount on the phone he wanted (Black berry 8700) and wanted us to bend rules left and right to make him happy and went off on a fit every time we told him, sorry, you're not that special.)

He was in his car however and wanted to wait until later to place the order. He asked first for my extension, which we don't have, there's no direct line to any agent. ...
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I just had a customer ask me if I have any of "those Cryosurge phones." Took me five minutes to realize that meant Kyocera... 🤣

Lets give Hayate and Alejandro a hand for the longest argument today. 😁 And if you don't want to applaude that than let's put you hands together for the coolest name on PS. Be a randall not a dante, I love Kevin Smith, you rule! 😁

mom, dad, and three kids under 10...

dad- *points to palm treo 650* how many times can you drop that before it breaks?

me- well i wouldn't recommend dropping it at all...

dad- *points at 10ish son* well he broke his Motorola and i don't want to get him another one that he can break.

-------

dad and son (about 14)

dad- i am looking for phone my son, the simplest, cheapest thing...

me- We have this lg5200, it is a camera phone...

dad- no, i wanted to get him the chocolate...

"Alright Sir, what can I help you with?"

"My number is 2345678."

"Alright, I don't have access to your account. Do you have an order with us?"

"No. I didn't get my chip."

"You're chip?"

"Yeah, my friend told me this phone was 'pose to come with a chip."

"What do you mean, a chip?"

"I got this phone but it didn't have the chip."

At this point I figure he means either a SIM or Memory card.

"When did you get your phone."

"I had a phone since the beginning."

"Right, but the phone that you have now, the one that didn't come with a chip... when did you get it?"

"It's the last phone I got."

"Right, but when exactly did you receive it? Was it a week ago? A month ago?"

"I got it from the insurance people....
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... waiting at your store before you get there... i was welcomed to work today by a broadband card return that I sold yesterday... *screams dramatically* WWhHHYYyy????!!!

i suppose that's better than having rabid ninjas waiting to kill me...

what else would be worse?

...but it still makes me laugh when I do it by accident.

Our Abbreviated Dial on our system is idiotic and doesn't always show the NAME of the dial, just the number it's going to dial when you hit the button. That means you have to memorize what is where and what every single button does or what each number corresponds to. Well I haven't yet memorized them all since mine USED to have the names on them and just recently decided it didn't want to tell me what it was... apparently it thought I'd worked here long enough to just know. I don't.

The transfer for our admin department and our Spanish department is one digit different and placed right next to each other on the dialer... and I can never remember which is which. That means at ...
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Why is it that when I say "This phone is $59.99 and there is a $36 activation fee that you pay in the store" people always cut me off and say "So what's the total?" Seriously, is it that hard to add $60 and $36 in your head?

It's extremely annoying when you tell people that you have to do a credit check to get a phone set up for them and they laugh and then walk away.

ANY ONE KNOW IF YOU CAN SEND A PIC VIA EMAIL ATTACHMENT AND SEND IT TO A CELL PHONE LIKE A PIX

Ok, so this lady came in with her LG 3200 because she nobody could hear her on her phone. So, we go through the regulars (look for water damage, ect.) Nothing. So I try to plug in an earpiece to see if maybe it is a problem with the speaker and it jams. Hmmm...So I look into the place where it plugs in and its all kinds of f*%$ed up. She asks me as she sees me looking in there "Do I have some sort of problem with my charging port?"
Well well, problem solved...stupid lady jammed her charger into her headset jack and now her phone thinks there is a headset in there all the time. And guess what...she wants us to replace it under warranty...