Shop Talk

What are some of the policies your company has that you wish they didnt?
I'll start...

From October 1st the company I work for says that we can only access a customers account if we are adding MRC, adding a new line of service or selling an accessory. We have to send all billing questions, ESN swaps, address changes, payments (if the APC machine isn't working)...basically EVERYTHING to customer care. Which means that, of course, customer care now has a ridiculous hold time and customers are pissed. Even our direct line number takes a good 3-5 minutes to get through. The worst part is, for an ESN swap it takes them 15-20 minutes, it takes me about 2. Where is the customer in all this? Standing there getting pissed off because he did this ...
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Anyone else sick of hearing customers say that? I really wish our company would stop advertising it like we're all one big company and one big network. I just had some people ask what the difference is between a Sprint Blackberry and a Nextel Blueberry. God.

So.. I'm confused.. it seems that when I'm unfriendly I sell more. Recently I've been nicer than I would have ever imagined and my sells have dropped. I need money.. so I'm thinking I need to get an attitude again. 🤨

Customer always call in with the annoyed/upset tone of voice because the bill is not showing their late payment. If you KNOW you paid it don't freak out at the balance amount...just simply check the balance from your phone and verify the payment. It's not that hard to understand, promise.

Hey everyone,
I'm not a cell company employee but I figured a lot of the people on this forum might be able to offer some much needed advice.
So I'm a college student & I've been with Verizon for the past three years, where I've never missed a payment or done anything to be considered a negative customer. My contract doesn't end until June 2007, but yesterday I ordered a new phone & service from cingular because i get a discount thru my new job....SOOO on Monday they're going to port my # over and then vrzn is going to charge me the fee....
I'm wondering if there is any excuse I can give them to avoid paying the $175...as a near-broke college student it would help me out tremendously to not pay that much just to get out of a contract. ...
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Anyone seen this yet? I got to see it last night and my ribs still hurt (kidding) but for real, I laughed the entire time.

These are in no particular order other than the order they occur to me in... And it's more than ten

~ Listening to you coworkers. Even if they don't mean to they generally have no freaking clue what they are talking about and you have to sit and listen to them be idiots all day long.

~ Smelling your coworkers. Since we don't actually have to be near the customer there is no enforcement of the personal hygiene rules so the aroma can become interesting.

~ The ongoing struggle to keep you butt from expanding to fill your chair. Since you sit on your @$$ all day it makes a valiant effort to expand to the size of whatever chair you have. Never eating and running 12 miles a day can help with this one.

~ The headset. If you don't ...
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Ok calling all SE Reps. I live in the Nashville, TN area and seldom travel except for into the rual areas of S Tn, near the Alabama state line. Out of the three major carriers VZ/Cingular/Sprint which one in this area will have the strongest signal and best voice clarity and quality. I have researched online with each website and checked coverage maps, however you can't tell much about those its just a starting gauge. I have also researched w/ my friends who have service w/ all three. Now I guess I want to hear from the big dogs. So whatcha think in the Nashville and surrounding markets who's got it and why? 😁

hey wz up people, its your boy

in no particular order...

1. the bob: their bill is too high and it's not their fault, insisting on a full credit for EVERYTHING.

2. the jackass: the person who double parks in front of my store and asks for special favors, and threatens to drop service if not taken care of.

3. God's gift to wireless: the guy who gets the great rate plan with all the trimmings.

4. the minority: possibly illegal, arrogant, and/or credit challenged. limited english, mostly financially challenged or a tightwad. (no offense intended...but probably taken. sigh)

5. the white trash: comes in with 4 kids who rip up the store, steal my dummy phones (or re-arrange them) and annoy EVERYONE. usually accompanied by threats of death aimed at the kids b...
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So its been a good day for sales. But this just made the day that much better. So I had a mom and daughter in my store who I have done a lot of business with for the past year. She wanted me to upgrade her daughters SIM card to a new one and transfer all her numbers for her. So I get the phone and as I'm going through the menus to copy her numbers the phone gets a mms and it autoopens and it is some guy holding his erection. I didn't change expressions or anything and once I finished copying the numbers I went into her pics and no joking the first three pics on her phone were her vajayjay.

CUSTOMER CALLS IN....

ME:THANK YOU FOR CALLING CUSTOMER CARE, MAY I HAVE YOUR MOBILE NUMBER WITH AREA CODE FIRST PLEASE??

CUSTOMER: I DON'T HAVE A MOBILE NUMBER BECAUSE I DON'T LIVE IN A MOBILE HOME! 😳 😁

I ask a simple question. Like May I collect a contact number for shipping. Or May I have the wireless # you are calling about? Or Do you have an email address where we can send tracking info?
They always say in a snotty voice "isn't that in your system?" If it was would I be asking you? 👿

Top ten indicators that a redneck has been working on your computer
10. The monitor is up on blocks.

9. Outgoing faxes have tobacco stains on them.

8. The six front keys have rotted out.

7. The extra RAM slots have truck parts installed in them.

6. The numeric keypad only goes up to six.

5. The password is "Huntin".

4. The CPU has a gun rack mount.

3. There is a Skoal can in the CD-ROM drive.

2. The keyboard is camouflaged.

1. The mouse is referred to as a "critter".

I have t-mobile service(even though I work for another carrier) and am going to be purchasing either a blackberry pearl or Dash phone this weekend. any input from anyone who has or sells these phones would be greatly appreciated before I buy. Thanks.

It's just "I'm a freaking idiot" day today. I don't think I've had a single literate caller all day... they've all be morons. People who struggle spelling their own name for god's sake!

I'm ready to go home now thank you very much.

i have a customer interested in buying a treo 700w and they wanted to know if they would be able to transfer there palm info onto there new treo 700w such as calender and contact info and all other stuff that might be on there palm pilot. They have it on there home computer so can they download that info onto a treo 700w? Thanks guys and gals for your help.

parents will never listen to us, and instead, pay the $400 text and overage bill because their kid's don't know how to pace themselves. "no, no, my kid needs to learn responsibility." "but sir, based on my experience, your usage charges will be astronomical." this guy today came in to pay his $270 bill that his daughter had run up. "how much is this going to be when it evens out?" i looked it up and sure enough, he had the 39.99 plan for 450 minutes with no text package. "it should be $45/ mo, sir."

wow.

how bout this one: "sir, i would really recommend insurance for your 12 yr old's phone. "naw, he'll take care of it."

GGAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHH!!!!

I've worked for an AT&T Wireless Agent in sales.

I've worked for Cingular Wireless (Corporate) in sales.

I've worked for Verizon Wireless (Corporate) in sales.

Now I'm working for a Cingular Agent (Verizon no longer pays for upgrades. I can quite literally make more money with an agent - amazing, I know.), and something funny came across my mind:

I don't think any one of the aforementioned carriers is the "best" wireless carrier in the United States.

Because as long as I can remember, T-Mobile has been a silent, 6,000 pound gorilla in the room. As far as I've seen, their phones are excellent, their calling plans are easy to understand, and their customer service is phenomenal.

In fact, J.D. Power makes love to them e...
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