Shop Talk

users where shocked to find when they pay 59.99 a month for unlimted data on a vzw broad band card that their usasge was not unlited.

http://www.consumeraffairs.com/news04/2006/07/verizo ... »

any vzw reps that can tell me what is up with that.

Know what they are talking about that is. I just sold a Dash to a customer who just thought she knew everything. he sad part is that not one statement that came out of her mouth was correct. You should have seen me agreeing with her though.
Customer- Does this come with a book.

Me- 👀 Yes

Customer- Is it accurate all these books that come with the phones were written years ago so most of them are not accurate.

Me- This is a totally new phone all the books were written in 2006 i assure you the date is right here.

Customer- Thats just what they want you to believe you poor kids so naive think you know everything.

Me- You know what you are write you caught me this book was actually written in 1995 so don't take the free...
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Just had a customer walk up and look at the SLVR and say, "This ones are the slither. It's like a RAZR but its gots songs on it." These things don't even surprise me anymore...it's really sad @_@

I have a co-worker (super awesome guy) who also happens to be in my American Sign Language class. We're getting better and better at the ASL and running into each other at work we sign as much as we can.

The vast bulk of our co-workers don't understand and that's pretty funny too.

Apparently I am easily amused.

I have a customer with a share line. The user was her son which died about a year ago.

Most people would of passed this active line on or canceled it. But the phone is sitting in a drawer at her house unused since his death. She keeps paying the $15 a month just because she doesn't want to loose the voice mail greeting of her son.

Does anyone have any resource to record this greeting or know anyone who can.

Obviously you can use a tape recorder near the microphone, but shes hoping for something higher quality.

Hey, I was doing some cleaning, to make room for the Christmas toys, and I found some old cordless phone batteries. Can these be used for anything besides a phone that got discontinued 4 years ago? They look like a little barrel about 3/4- an inch in diameter. I don't want to sell them to anyone making a bomb or anything, but I don't want to throw them away, either.

Any suggestions?

I'm a VZW exclusive agent. Nothing around my store (both inside and out) says anything about any carrier other than VZW.

Lady comes in and says (word for word quote) "I was in about a month ago and you tried to rip me the f**k off to buy a tracfone so I'm gonna beat you at your own game."

Me: "Well, I don't sell Tracfone, but I do sell Verizon Wireless Prepay services. I'm not sure how I tried to rip you off, so I'm all ears. What's on your mind?"

She sets down a dirt old Cingular phone and says to me "you have to put in a Vizon chip for me...and I ain't payin you nuthin cuz I already got the phone."

Me: 🤨 eh?

Customer: "yeah...to make it a Vizon phone."

Me: "You mean vERizon?"

Customer: "yeah...that's what I ...
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Starting on November 16th, 2006. Any new customer or existing that renews on or after this date will be able to take advantage of this new ETF policy. For each full month you fulfill of your contract you get $5.00 off the early termination fee.

Ex: Customer is on 2 yr agree and has completed 12 mthns. 12 mths X $5.00=$60.00. Cust wld pay $175-60=$115.


I feel that VZW is just inviting people to disconnect, but is for people that chose to disconnect with only 1 week or so left in their contract.

What are you opinions on this?

It seems things have slowed way down, in here. Does that mean that, we are finally having decent phone sales? Ours are up a little from last month, but should pick up around the 20th due to some great price changes.

There is a new study out about women and how they feel about their asses. I thought the results were pretty interesting:

25% of women think their ass is too fat...

10% of women think their ass is too skinny...

The other 65% say that they don't care; they love him, he's a good man, and they would have married him anyway...

had one of those "i'm going to quit days" while leaving i used the restroom took a pee at the urianl flushed it and it overflowed. No one was around so i left. Hearing the water dump on the floor like niagra falls. Take that bastards.

let's see how many different phrases we can come up with to refer to crazy customers.

"no bats in that bellfrey"

"one beer shy of a six-pack"

I hate it when I get a stupid or annoying response to this last question. I’m just not in the mood for the cheesy answers, or rhetorical questions you throw back at me.

Customers, please don’t answer the question with any of the following:

“Yeah, can ya pay my bill?”
ME: No I can’t pay your bill, and you know I wouldn’t pay your bill, and you’re not funny. Please don’t ask me this. You become the biggest douche when you say this at the end of the call. Not funny.

“So when are you gonna build more towers”
ME: Uuumm..next week…I think…I don’t know! We are building them all the time. This is not something I have knowledge about, and I don’t control. I have no knowledge about future tower placement. You had 15-30 days to try out ...
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Has anyone done Nokia training through nokiasource.com and later received an email from Young America telling you to send back information to have your new phone sent out?

The terms and conditions match the nokiasource website and I've even contacted the 800# from the email to get further information. They simply told me I won a phone and they have to have personal info to ship it and for tax purposes. I usually don't buy into this stuff, but this one seems very very legit, and hell, who wouldn't take a free phone?

Anyone have any experience with this?

Girlfriend 1.0 software
Last year, my friend upgraded his GirlFriend 3.1 to GirlFriendPlus1.0 (marketing name: Fiancee1.0).

Recently he upgraded Fiancee1.0 to Wife1.0, and it's a memory hogger! It has taken all his space; and Wife1.0 must be running before he can do anything. Although he didn't ask for them, Wife1.0 came with Plug-Ins such as MotherInLaw and BrotherInLaw. These too slow down the system and cause a slow drain on the resources and well-being of the computer.

Some features I'd like to see in the upcoming GirlFriend4.0:

1. A "Don't remind me again" button.

2. Minimize button.

3. Shutdown feature - An install shield feature so that Girlfriend4.0 can be completely uninstalled if so desired (so you don't lose cache ...
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Visitant comes in, posing as a customer. I of course ask, what can I help you find today. She pulls two chargers out of her gigantic bag.

Cust: I bought these the other day, but I don't need them any more. My husband and I got 2 new Razr's last night and it's not the same charger any more.

Me: Okay, no problem. (She had all the reciepts) Let me see your card and I'll credit it.

Cust: Wouldn't it be easier if you just gave me money?

Me: Probably, but it is our policy that if you paid with credit card, we credit the card back. If you pay with check, we write you a check, such and so forth.

Cust: Can you put it on my check card?

Me: Did you pay with that card?

Cust: No my husband's card.

Me: Then I ne...
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You're a bad customer
You Might Be A Bad Customer If:

You escort people out of line for having 11 items in the "10 items or less" lane.

You walk into a store at 10 minutes to close not knowing what you want and don't decide for another 30 minutes.

You yell out what a GREAT TIPPER you are.

You return the coffee because it's too hot.

You order water with extra lemon (as if it was supposed to come with lemon).

You ask for a discount. No reason specified, just that you should get one.

You get annoyed if a hardware store, etc., does not have the most obscure component in stock, despite the fact that they haven't sold one in over 20 years.

If you buy 10 cent candy to break a 20

You think the Pr...
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Besides the free mobile web/GIN browsing vcast is ****ing usless. any one paying $15.00 a month for that service is a retard.

SO STOP BEING MEAN!!

I had a rep from a Store call in asking me to remove future dating on a plan so he could upgrade a cust's phone. Well, we had just changed our system all around and things were kinda messed up. I was still able to do it, but it took a little bit longer than it normally would have. well, while I had him on a silent hold, he was talkin sh*t to the cust about CS reps and stupid we are and how much he hates calling us, and the cust was laughing and it made me feel really bad. I mean, I wasn't getting anything out of the call cuz i couldn't sell on it. I was doing my job, it was just taking a little bit of time. I was really upset cuz i don't think it's fair that reps in the stores can talk about us like that. I mea...
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so i have this guy call me who just lost his palm treo and he tells me "i just lost my treo activate the phone locater!"
you know the gps thing. yeah buddy like i have a magic button on my keyboard that tracts your phone and i can tell exactly where it is. here's the number to asurion.