Shop Talk

I have to ask... how do you guys in the stores handle the stupidity face to face. It's been so long since I've worked retail... and that was a book store, substantially less insane...

I can't imagine having somebody plunk down a dripping we phone and inform me it has never been near water. I think I would just stare, tilt my head slightly to the side and get this perplexed expression on my face and maybe say "what?" And then just continue to stare at them until they realized how stupid they were and left.

"Are you kidding?" Would probably get used a lot as well...

And "Right, now I'm calling the police." Would probably come up fairly often.

So she ordered a phone on Thursday and paid for overnight shipping, thinking she'd get her phone Friday. It's Saturday and she hasn't received her phone and wants to know why.

I look it up...

She most certainly did place the order on Thursday... night... at 23:26... 11:26 at night. Nearly midnight. And she expected the phone on Friday.

She wanted her money back for the overnight shipping. She seriously expected a refund because she hadn't gotten her phone 'overnight' Never mind that it says, clearly, on the site and shipping doesn't happen on the weekend, period, unless you pay even more money (they charge like $25 for Saturday delivery) but the express shipping (and it's called "Express shipping" not overnight) will come the n...
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Do people not know the universal symbol for power? This just kills me.

To wireless customers,

It's a circle with a line in it people.

It's on your calculator, your VCR, your radio, your TV, your monitor, your fan, your washer/dryer, your printer, and pretty much anything else you can turn on and off. Oh yeah, it's on your cell phone too.

You have literally seen this symbol thousands of times in your life, and you have yet to put it together that it means power. Unbelievable.

Then you look at me like I'm a magician when I turn your "broken" phone on. And then I can see your eyes glaze over when I show you the power button. Then, I see you shut down completely when I show you a car charger, or extra battery not understanding ...
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So in August we were running a nice promotion: waived activation fees and you could get a Nokia 6030 for a penny. We sent out mailers to people in town, so we went through like 50+ 6030s a week that month. Our shipments always come in on Thursday, but UPS sucks up here and doesn't show up until like 7pm or later each week.

One Thursday in August at around 1pm, this kid comes up with the mailer in hand asking for the phone for a penny. He was really annoying and I couldn't understand more than two words from him the entire time he was talking to me.

He was generally freaking out and being a spaz because we were out at the time. I thought he was going to cry. I finally got him to understand that the shipment would be in that night a...
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I have had my 2nd interview then passed my background check , the recruiter called and said that he was ready to close the deal ?
now what ???? any info drug test still yet training for 2 weeks ? any help is greatly appreciated

Just had a guy come in because his son's phone broke and he wanted to put a different phone on the account. Of course, the phone he had was older than dirt and didn't have GPS so we couldn't activate it. After explaining to him that the phone has to have this, he asked what his options were. I told him if the line was eligible for upgrade he could do that, he could make an insurance claim if he had it, or he could buy a new phone at retail cost. His upgrade date is November 4th so he didn't want to buy a new phone and he didn't have insurance. I told him that if he would come back to our store to do his upgrade, I would provide him with a loaner phone until that date. He didn't seem to understand our policy on loaner phones (we're indi...
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Internal email is the best thing ever. Especially when two different stores start sending mass emails to all the stores talking about each other's moms.

Visitant walks in. Angry. I don't know them, I've never seen them in town before, so that means they are either new or passing through. (small town)
They show me a USCC phone, new one that they drove past my store to get out of town to go buy. I find out that they are sort of new in town, and that they live on the outskirts, and barely get service where they live. They get service, but probably not data on the phone.
He asks me why USCC is such a crap company. That put the hairs on the back of my neck up, but I controlled myself and asked him nicely if I could help him fix a problem.
He said he wanted a data cable for a Samsung 570. I said we didn't carry them, but I would look it up and order him one if he wanted me too. Howeve...
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Good Morning All!!

I just wanted finally be able to say thank you for all of the rants, raves, amusing stories and, yes, even the flame wars that you have been posting for the last 2.5 years. I am a former customer service/tech support call center slave. Obviously I cannot name my company, for reasons of legal retribution. My happily ex-employer allowed reps access to phonescoop.com and all it’s pages, except for the ability to actually respond to posts. So, I’ve been lurking and reading, laughing and commiserating with many of you for some time now. I am happy to have a much better job with much less stress (I no longer go home in tears and dread my life on waking). I unfortunately have developed a viciously anti-social streak due t...
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Custies get upset because we advise 1-2 buis days for them to recieve the phone and sometimes i get that " I run a buisness cant cing give me a loaner phone" i say sorry im not sure .. cust " well I am losing $1000 everyday w/out my phone"
Does that make sence to you?



😳 you make all that $ just buy a back up phone

Okay, so far (after only an hour of work) it's a much better day than yesterday was! Yesterday, we discovered that someone had stolen a BT adapter, someone had tried to steal a video camera, a kid had chewed gum and put it under a stereo, and I have a little old lady who thinks my batteries need to be hung in order of size instead of item number! (She re-organized my entire battery case in less than 2 minutes, I'm never turning my back on her again)
It's been a good day so far!

I LOVE CUSTOMERS THAT CALL NOT KNOWING HOW TO NAVIGATE THE MENU IN THEIR PHONE....THERE IS A MANUAL FOR THAT PEOPLE!!!!

ok, so i don't know if anyone else has run into this problem but here's a situation i run into on a regular basis.

customer walks up looking irate

cust:this phone you sold me wont turn on. it went dead on me last night, i charged it all night and now it wont turn on atall. i want my money...blah blah blah blah(at this point, blah blah blah is all i hear)
me: ok sir, let me take a look at the phone

so i take the phone, press the power button located on the top of the phone, phone powers up no problem at all.

cust: how did you do that!?!? i've been trying all morning to get it to turn on
me: what button have you been using to turn the phone on sir?

customer points to the end call button. i then direct his attention to the fact...
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This fat guy just walked up, sweating and looking really distressed and blurts out, "Hey bro, where's the nearest restroom?". I point and say "Down by the food court". He looks at me and then keeps walking in the opposite direction from the food court. If you're about to sh*t yourself and need a restroom, why wouldn't you turn around and walk to the nearest one?

Working for a third party retailer I have to call in to customer service to do a majority of my activations (since our system has, how do you say, a few bugs in it...). Most times everything runs smoothly... except for porting. Every time (exaggerating) we do a port through customer service everything that could possibly go wrong does, and this one simple account that has been set up takes weeks, or months, of the customers and our time to get everything running smoothly.

In other words: I HATE PORTING!

For other than those in business, is it really that important to keep your number?

Just had this woman walk up while I was selling this kid a new Chocolate wall charger. I ask her if she has a quick question I can answer. "I need you to fix my phone." OK, give me a second, finish up...it's a busted old AT&T Nokia. I tell her that it's not a Verizon phone and she needs to go to Cingular to get help with it, because I'm not familiar with the phone. "Well I need help!" Yes, but I'm not familiar with the phone so I wouldn't be much help. "I pay Verizon every month so you'd better help me!" Ma'am, no, you don't. You pay AT&T/Cingular every month. I don't sell them and I'm under no obligation to help non-Verizon customers.

Alright, I just got off a conference call. It addressed absolutely nothing of importance or that we hadn't gone over in the past two conference calls. That's not what frustrates me though.

They want us to push a new service. This service requires a certain accessory to work at all. We can order it, but they wont send them to us. Corporate stores already have them. I ordered some two weeks ago. They're on an invoice, but they just wont ship them! I wanna mushroom slap someone!!!

So I am seeing that there are applications for BB ready excel sheets and various applications. I just dont want to spend $30 on then not knowing exactly how they work and if the are simiar to actual Micro Excel. Does anyone know of any free blackberry application sites ?

Visitants that won't make eye contact with you, just keep their eyes on the floor and say "just looking". At what, your feet? Afraid I'm gonna use my freaky reverse-vampire powers to hypnotize you into buying something you're already shopping for?

Some people, man...

that I became a racist