Shop Talk

I co-worker who's just as stupid.

My co-worker is pitching a fit because her bill is really high because she went way over on her minutes. She has made several calls to Verizon about them refusing to help her because she's "never gone over on her minutes before." Though, her payment history isn't that great.

She's really mad, and it's really annoying.

And the worst part of it all is that she, of all people, should know that it's nobody's fault but her own.


Now she's saying she's going to switch to Cingular (which won't go over too well with my boss since we're a Verizon agent.)


I think I'm just going to strangle her.

have you heard about the new "sprint store expierience" what are your thoughts

I'm looking for some info to help a customer starting a new business. He's convinced that no carrier other than VZW will ask for a deposit for a new business with ZERO credit history.

If VZW runs a tax ID for a business and it has less than 3 years of credit, they ask for a $500 deposit per line.

Does anyone know what the other carriers are usually asking for? Any help would be great. Thanks!

So maybe things are picking up out there? It's been slow in here today. I've done an activation and two renewals, but that's about it! I'm waiting patiently for UPS to show up with about 25 phones, I'm woefully understocked at the moment.

We had our first "old att" customer come into the store to upgrade after the weekend's billing conversion. The odd thing is, Opus let him keep the same SIM while upgrading to a new handset... We still switched him to a 3G sim.

It seems as the old att customers were migrated into the care billing system, they are now orange...

I can see where this makes sense, as to minimize confusion when the name changes, but it would have been nice if we received a heads up as to what we need to do for their upgrades.

Technically, customers no longer have to switch from the att billing system because they are migrating everyone off into care and/or telegence billing systems... right??

I have a really stupid question. Lets see how many responses I get for this.

What happened to all the old ATT exchanges used for activating new customers?

Our area has run close to running out of wireless numbers to activate. Releasing the old att numbers would be great.

Does anyone know if Cingular owns these unused numbers?

If so:
1. Do they pay a fee for them...
2. Is there any plan to release them for use, or just sit on them...

no i dont work for cing. i work for the black and yellow.

OK, haven't really seen a TMS thread on here. Anybody have any good stories regarding them?

I actually sort of miss the atmosphere there sometimes. Back home in New Jersey, we were a big, mostly happy family. Like any family, we had our fights and disagreements, but it was fun, even if the money wasn't great sometimes. I have some fond memories of Saturdays spent, making money around guys I happily called my friends. Plus, in what I've learned since is actually a far deviation from the way most of the company seems to operate, our market director was both open with us and willing to listen, and brooked no kinds of fraudulent crap.

When I moved up to Massachusetts, it was a totally different attitude. The Market Director Pat was n...
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So I had this lady come in who couldn't get into her voicemail...I helped her get in, but as it turns out she just couldn't hear what it was saying to her because her hearing aid was squealing. So she took out the hearing aid and put it on my data sheet on the counter... 😳 eeeww I don't want your earwax people! That's just disgusting!

Hello, all! It's been a pretty boring Cell Phone day here at our store. RS has been booming today, but only 4 phone sales. Oh, and one prepaid, but I only make $50 on those so those don't count much.

This lady didn't deserve my help!

She wanted to upgrade her phone, but wasn't qualified quite yet. Her phone probably had a manufacurer's defect but, to be honest, I wanted her to suffer. Normally I would go the extra mile to help a customer regardless of their attitude, but this lady pressed my only button. And what is that button? Threatening to cancel--if you're going to threaten go ahead and cancel, baby!

I work in a very posh neighborhood where our customers expect us to bend over backwards for them. But besides that, more and more of these hoighty-toighty ladies who lunch keep bringing in their damn DOGS! I'm like, what do you think this is? Petco? And all my coworkers are like oooh how cute and I'm thinking about how much I want to kick the dog. I have pets but I don't bring them into stores with me (although I once took my dog to Petco, which was a disaster!).
Anyway, what should I do? My manager doesn't seem to care...

tech support at call centers, how much training do they have to have with phones.


now don't get bent out of shape because there are great tech support folks out there, but usually when i call i ended up telling the tech what to do. the only reason i have to call is that they have access to computer software that i don't to get things accomplished. most of the time it seems they are reading a manual.

Stop with the damn necroposting.
EVERY post you reply to is older than jesus.

The most recent one was TWO AND A HALF ****ING YEARS!!

Stop it, not to mention youre a troll and an idiot.

After my 3 days off im back. /sigh. Oh well i love being manager and making my own schedule. :-) How is everyone else this morning?

got a customer in here now wanting to argue about her rebate that she has not received yet. she wants to know why cingular cannot credit the amount on her bill instead of sending out a visa card. i told her that it would be nice to have it credited to our bill, but that's just not the way it works. she's on my phone now arguing with the rebate center. i feel sorry for the guy on the other end. dear lord.

I am currently working as a sales rep for a reseller of another company. Today t-mobile sent me my new hire packet and offered me a position as a sales rep. I am not able to get benifits at my current job. I was looking for some input on why to join or not join the T-mobile team.

What is your average commission per month?

Are your goals of 100% hittable?

If you are a good sales man do you have the opportunity to go above and beyond your commission?

Do you get paid for data / bolt on features?
How are there benifits?

If my current boss matches what t-mobile offers me what would me other incentives be?
ex. spiffs, contests

Do they have a phone employee plan?

Can you put a girlfriend who you live with althoguh are not mar...
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Okay, so the store i work for is closed on the Major Holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Our Customers/Visitants always complain because we are closed on these days. Now..here we are Colombus Day. We couldn't possibly BE any more open....No phone calls, no customers, no one in the parking lot except our own vehicles. Why is it people gripe about when you are closed, but never come in when you are open?

I really cannot imagine having people throw their phone at me. Isn't that assault, can't you call the police. I would but I'm vindictive sometimes. Well and also put notes into the account saying that the customer through the phone at you.

I also think that retailers are WAY too lax when it comes to things like that. When I was working at the book store and this kid pretty much attacked one of my co-workers (She was putting away all the books he'd thrown on the floor and was running around on top of... he ran at her screaming and started kicking her and punching her, he was little but still.) They were asked to leave the store at that time... after the dad got mad at my coworker for taking the books (but said he would not pay for them...
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Many times, I'm guessing the customer isn't listening, but several times a week, I have a customer come in telling me that CS told them to go to any VZW store and they can have their contract change, equipment upgraded early, or bad phone replaced at no cost. In many cases, CS did in fact tell the customer to go to a store, but they have to go to a DIRECT store.

I explain to the customer that they have to go to a direct location and I get yelled at because the sign outside of my store says Verizon Wireless Authorized Agent...and to them, that's the same thing as Verizon Wireless.

To those of you in customer service, do you normally specify that the customer should go to a direct location, or do you simply say ANY location? Are yo...
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