Shop Talk

I just got a call from an irate lady saying that she had been told she would get a credit on her account to make her phone free when in fact it is a mail-in rebate and that the chick who signed her up didn't tell her about the one month vision trial either. She's going on and on about being misled, etc when I look on the account and see it was a lead rep who set her phone up. I told her that there had to have been a misunderstanding because that rep has worked here for a long time...so she got FUMING MAD and said 'so you're saying she did tell me about the mail-in rebate?' and I said 'I can't say for sure because I wasn't there.' Then she said "I'm disappointed for two reasons: YOU failed to tell me about the mail-in rebate and YOU didn't te...
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I had a customer call into today about his account. It has been nonpay disconnected for about 60 days and has been sent to collections. First, he wanted to know why his bill was $1800.00. He had about $800 in unpayed service and $650 in ETF from 6 lines. Also, the collection agency added an 18% collection fee. Even if we collect it, we have to charge the 18% because we have to pay the collection agency. He wanted 3 of the 6 lines reconnected and he wanted to pay ONLY for the service and NOT the ETF. Also, he wanted us to make it so he could pay online. Yeah, right. Two problems: 1) the mobile numbers have already been recycled and are no longer attatched to the account. This means he would have to set up BRAND NEW service and pay activation ...
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What do we sell the last cellular customer a cell phone? Is the industry going to turn into one giant service transfer.

"I have verizon but I am going to sprint b/c i get a new phone"

"I have cingular and I am going to T-mobile b/c i want a sidekick"

Ever worry about job security, especially with all the market saturation?

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anyone else in here have a higher up bugging you to do callbacks. i object to callbacks for many reasons
1. if im able to get more sales out of them anytime im gonna get them when i sell the phones in the first place. thats my job.
2. i would hate it if somebody that i bought a phone from called me to "see how everything is going"
3. we sell them cell phones with a certian number of minutes per month i would be really mad if somebody wasted my minutes.

she also believes that opening the front door and putting ballons on it are goinna magicly make us #1 when in reality it does nothing

your thoughts please......

Customer came in to buy a new phone. Got a slider remix and bought a bt headset to go with it. Bought the Transflash card to go with it. He's talking to my husband and getting a Sirius radio activated. He's looking at the RadioShack Toys (Robo Reptile and RoboPet). This may make my whole day in one sale!

"I got dis phone off ebay and I jus wanna adivate it." (I'm not kidding that's verbatim.)

He said it was a Moto v70 which I think is a nifty looking phone but we haven't carried in the better part of three years.

What I don't understand is why people just buy phones off ebay then call in to activate without doing research at least a little first. Just saw a phone they liked the look of and plopped down the cash on it. Der... It's a single band phone, so it'll work but not outside of major cities (not that this particular in-duh-vidual probably ever is going to leave the mile he lives in.)

Okay, I've had maybe 10 customers today. It's only 12:20 where I am. Of those 10 customers, I had the same conversation with 5 of them, the other five bought something.

Me: Hello! How are you today? What can I help you find?

Customer: I didn't see a Sprint sign on your door. Do you guys do Sprint?

Me: No, I'm sorry, we don't do Sprint.

Customer: Really? I just need to pay my bill.

Me: No, really. We can't do anything for Sprint, I don't even know their phone number.

Customer: No, for real. I need to pay my Sprint bill.

Me: You'll have to either go north about 30 minutes to that town, or West for 30 minutes to the next town. They sell Sprint there.

Customer: You really can't call them?

Me: Did you see a ...
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I just had a customer come back in, and tell me that her Kyocera Milan does not take a charge from its home charger if it has gone completely dead. Has anyone else heard anything like that? Or did i just find a special customer?

Customer: Do you guys have any loaner phones?

Me: No mam we are currently out of loaners...

Customer: I don't understand..


Me (in my head): WTF!!! ITS NO! HOW HARD IS THAT TO UNDERSTAND!

Just had a customer come up to my kiosk grab a brochure and try to run away before i could say anything, and in the process they tripped and fell on their butt... Classic!

So I'm in sales (ugh) for the day. It could be worse, I hadn't done sales on a Sunday since a month after I was hired so it's a real shocker... but this guy was so cool I HAD to mention him... blew my mind.

He wanted to set up a two line family plan... wanted the free phone, grasped the idea that the new promos are pretty wicked, that the free phone (T609 good god, I paid $108 for mine and considered it money well spent!) is a fabulous thing AND had a credit card that cleared, was well spoken... everything that makes me want to say to a caller "Marry me?" Except he wasn't approved for any lines without a deposit... in fact he had our highest deposit available.

I was actually pretty bummed because I wanted him to pass and get his phon...
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just had a customer walk up and this is how the conversation went

him: hey, hows it goin

me: just fine and yourself?

Him: good, hey can I use your computer?

Me: um… no

him: well, why not

me: this is a private company computer

him: well, that doesn't make any sense

me: um… okay

him: whats you name?

Me: Kyle

him: do you have a buisness card?

Me: yup, right here (an I gave it to him)

him: well, I'm going to call in tomorrow and cancel my service because of the crappy customer service you just gave me.

Me: okay… let me know how that works out for ya

him: oh I will

me: okay

him: what is your managers name?

Me: Gary…

him: when will he be in next?

Me: well, let me look t...
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Two stupids so far...

Woman calls "I need you to connect me to ... 444-888-9999"

"You need us to connect you to what?"

"It's Hollywood video, I need you to connect me."*

"Ma'am, we're not an operator, we sell Mobile phones and help with returns and exchanges."

"I just need you to connect me to 444-888-9999."

"I'm sorry, I can't help you with that."

"I have service with you people but you cut me off and I paid my bill I need connected to this number."

"I'm sorry, you might try calling care to see why you service isn't working."

Bloody idiot

*I don't remember what it was she wanted connected to, I don't care.

Part 2 -

Her brother has a pre-paid, she's on a contract line... she's approved for lots of lines s...
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Omg there are so many retard customers today. I swear right now it feels like the really stupid ones come out on the weekends.

i just watched this guy walk by my kiosk, looked at the phones (while still walking) and totally just smashed his face into this marble pillar right next to me.

oh my, i can't stop laughing...

So when I was still in high school the mayor of my town decided to hold a contest. There would only be one prize for the winner. The main prize was a full scholarship to college all exspenses paid to any school in the nation. So everybody wanted to win. Even I thought I had a chance to win all had to do was bring in the most Ping Pong Balls by monday morning. I remember sitting in class thinking that this contest was gonna be easy. I also remember lookin over at my friend Brandon. You have to understand usually Brandon is sleeping but he looked so excited and into this weird competion that I was actuall y worried he would beat me. Anyway the weekend happens and I have been frantically serching for Ping Pong Balls I found a whole bunch I end...
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Customer (pointing at price tag for phone): Is........................................... ............................................. ....................(I'm not exaggerating the length of this pause, by the way)......................................... ............................................. ............................................. ............................................. .................(I'm really not kidding) ............................................. ............................................. ............................that plus activation or is that separate?

Me: Umm...what?

Customer:.................................... ............................................. ............................................. ......
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I'd like some feedback on this phone please. I've read so many comments about volume and RF problems with this phone. From your experience are there a lot of problems and or returns of this phone. It sure seems like a good phone to me.

Like to hear about your experience with it.

Thanks

Why is it that when you say "How many lines do you have?", "Do you have another line on your account or do you just have the one that is having a problem?", or "Are you interested in just one line or a family plan with multiple lines?", that people ALWAYS look retarded and say "Uhhh....how many lines? What do you mean, how many lines?"

Seriously, what the f*ck do you think I mean? What else could I possibly mean by this? And when they finally realize what you're asking, the people who only have one line sound deeply offended and angry about it. Does anyone else run into these problems with these simple questions?

Okay... Someone asked if we had Silvers and Razzlers in pink. I of course having turned my brain off for the day didn't actually realize what they were trying to say until they repeated themselves. "do you have some of them silverz and razzlerz?" I say slivers and razors and he gets really confused and says no silverz and razzlerz.

I just point at the case and say yes and try to explain how to pronounce it. He insists he's saying it correctly because he saw a commercial online and he remembers they pronounced it his way. (I honestly was suprised to hear he had internet access because he just looked.... I don't know like the cartoon pics on a Jeff Foxworthy cd)

He then explains to me that he is apparently going to buy a pink Razor for...
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