Shop Talk

do you guys ever have people pull into your parking lot and just sit there in their cars? what are they doing out there? i've got one right now just....sitting. i would really like to understand their thought processes (if they have any)! 🙄

So this lady in a brand new m3 pulls up to my store. walks in.

Her. IDK whats wrong with my razr. sometimes the buttons freeze up and people say when they call me it says i'm disconnected.

Me: thats weird, well your phone has water damage on it. let me pull up your account whats your number and billing zip code.

Her: well my number is xxx-xxx-xxxx i'm not sure about the zip code though I have like 4 houses around the country.

Me: OK, well what about that last 4 of your social.......blah blah I sell her a new razr. So how do you like your m3?

Her: It's great, I think its the best car I have owned and I have driven everything. I think I might get the new one that comes out next year since it has the new body style.

Me: Well ...
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So on Friday around 530pm my door opened and a middle aged woman walks in talking on her phone, directly behind her is a couple, the girl is also talking on her phone. The older woman steps off to the side and the younger girl hangs up the phone and I begin helping her. She needed to do a DOA exchange...5 minutes transaction tops.

The middle aged woman continues to talk, LOUDLY, on her phone. The three of us kind of chuckle about how loudly she is talking on the phone. Half way through my DOA transaction the older lady hangs up the phone and rushes to the counter...convo is as follows
older lady "I need a car charger for this
phone!"

me "I'm just about finished here
and I will grab th...
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Everybody busy? Or just bored. This week should pick up for us, the last two or three days of the month have traditionally been good ones. I'm just as angry as I can be at USCC at the moment. We aren't in a "transitional" market, but we are less than 10 minutes away from the line that separates customers that can get a number from the transitional market's area code and 1 mile away from the county that can get numbers from that area code. So I have customers flocking north to get penny razrs instead of buying them for 149.95 (before mir). I don't blame the customers, I'd do the same thing, if I were them. But USCC is screwing me over!

Please note this happened on Saturday. I'm just now calm enough to talk about it.
I'm on the phone with cs working on another customers account. Just kind of keeping an ear tuned in to what is happening. long story short her phone was not taking a charge. After I am done I go over to help being the store manager. my co-worker tells me that one of the phones two charger ports has physical damage. Simple fix I offer to switch out her charger (doesn't charge the phone) with a new charger (does charge the phone) she goes nuts. demanding a new phone. Calls her husband and he started yelling at me at this point I am livid so I yell back at the husband over the phone. I yelled simply The phone is out of warranty yet I offered to switch you...
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I just had a lady come in who had gotten a new blackberry from warranty. CS told her to come into a store to transfer her phonebook and get her email working on the new crackberry. No problem, I asked if she knew her PIN.

Her response:

"When I got this phone I told the store I didn't want to deal with any of the internet stuff, so I just typed my email into this website they had an in 30 minutes I was getting my email."

"So you don't have your blackberry log-in either?"

"Can't you get it off my Cingular account?"

"No, that's on your blackberry account, not on Cingular. To get your email working on the new one we'll need to put your PIN into the new device."

Then of course she went off because we were "refusing" to help h...
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Okay, I have an upset stomach, and haven't been feeling very well all day. I was on my break in the food court area (I work at a kiosk in a mall) talking to a friend trying to decide what I could eat that won't make me throw up, when a couple (Mid 40's I don't know what nationality (I'd guess Polish) push me and scream "Remember us?" You sold us a phone and it no work now and we've had to drive all the ways back here." I have to tell my friend goodbye hang up my phone and then try my best to calm them down and explain I don't know why they're phone isn't working but if they go to the booth my coworker (Hayate) might be able to help them. After I sent them away I remembered who they were a few days prior they had come to me telling me they we...
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apart from the issue of getting things like pics, ringtones, games, and apps off phones to transfer to another phone, most custy's assume it can be done, and are partly right. i explain carrier's app. locks for ringtones and such but make them happy when i tell them i can usually bluetooth their pics to another phone for them, or they can BT them to a comp, or buy a cable. it's a service i will do for them if i have the time and if i don't have to do more than 15 -20 pics. so here's the story...

a thin, nice looking african american lady comes in asking i can put were new warranty issued phone together for her. i did so, and she asked about her pictures, and i told her i could get them off for her. she said she tried, but couldn't, s...
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So this is my first post but wow did this lady hit all the cellular buzzwords.

Customer's phone isn't holding a charge so I check the battery and sure enough water damage. I explain to her about how the censor works, she then says "Well you just did that".... (Blame the tech) I inform her that that is not possible so she switches tactics. Well i have been with Sprint for 7 years (because saying these words magically reverses the water dmg sticker) I check and she is elligible for upgrade next month. I tell her that I would be glad to upgrade her on that date. She then says my favorite sentence "Well what are YOU PEOPLE going to do about the thousands of dollars I am losing in buisness right now" I smiled at her and said "I will be upgradi...
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Now that I have your attention. Today started so nice. Now it sucks. I swear I have talk to everone of bob's cousins. Even the imbred ones. Right now I want a 30-06 175 grain hollow point. 😈 I think 20 boxes of ammo will do. I have some anger and I want to go hunt the idiots that gave it to me. Anyone know of any good coffee joints that are open all night. I think I will need them.

whay do you need my social?

we are required to run a credit check on every customer.

what does that have to do with my social?

your credit is tied to your social, it always has been.

(she is the only custy in the store at the time, but decideds to write it down on a piece of paper, from which i copy and hand back to her and she puts it in some secret place.)

i'm a banker, and i like to be careful about that.

😳

what i wanted to say: "you're 45, a banker, and have never submitted your social to check your credit or get a loan?" 😲

but i didn't.

i understand safe guarding identity and ss#'s, but i was still surprised by her "process."

i wonder where that piece of paper went...

SUNDAYS SUCK. The whole zoo comes in just to look and ask stupid questions. I've been working 7 days in a row. this week i have 4 exams (stupid teachers) and 2 papers. man. full time in school and full time worky worky. geez.

anyone wanna put in for lotto tickets?

So today like any other day, some customers come into my store, who already haS 3 lines on a share plan, and came in to get new phones. Yes they qual for full discount, however the basic get the job done device wasn't good enough! Oh No 😲 they want the razor (which hasn't had that great of a track record anyway!) 🤨 I tell them that they can get it for the new customer price after mail-in-rebate, just like new customers, who have to send in the rebate as well 🤨 First thing out their mouths was, when is their contract up, because they will go to such and such who have the razors for free 🤨 I tell them you could do that however, you will be paying more monthly, because our plan is currently cheaper than theirs, and i added that i haven...
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im a tech at a sprint retail store that just did a remodeling. now we sit at the back of the store behind a wall of glass where all the customers can see us. i understand that i have your phone and therefore hold the fate of your entire existence in my hand, but for the love of god!!!! i am not a freak that deserves to have you stare at me. it's not going to get it done any faster. just let me do my job. go play with a demo or you could do something productive. like play in traffic. arg... 😡 👿

Had a customer that came in the end of August. She broke her phone and needed something to get her through the weekend, since Insurance replacements go out via Fed-Ex/DHL/UPS she wouldn't be able to have her phone replaced before Monday. Being the nice people we are (and that she got her phone from us) we gave her a loaner phone to use. Just to allow plenty of time with shipping, etc. We gave her a 1 week return time. On the sheet they fill out with loaner phones it states that if the loaner is not returned back to us by __ date we will return the original ESN onto their account, thus deactivating the loaner phone, and they would receive a bill for the loaner equipment. Well for whatever reason, she never brought it back. We have made ...
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Guy just walked out.

Him: Hey, I lost my phone a while back and need to get another phone or whatever
Me (look up account): Well, seems there is a write off balance for 225 bucks, pay that off, pay a 250 deposit, and then you can get reactivated.

He just didnt understand.. why didnt they send me bills???
Im sure they did, as he recvd all his bills before he suspended the line.... IN NOVEMBER OF 2005!!!

Im like.. well, you had a contract, you had a bill due.
I asked him: Well, if you didnt get a bill one month while your phone WAS active, what did you do?

I just dont get people..how are you that oblivious to life??

Now seriously people. Why do you always insist on rolling around in the dirt before you come into my store. We don't have a maid, I'm the one who has to clean that sh$t up. Take off your shoes atleast. Be respectful.

And I am sooo slow.
Although, I did get out an upgrade and a used phone today.
WEWT!!! 🤣

This one lady just came up here before and asked if we had used phones for sale.
I said we had a razor, and she asked to see it.
I get all excited thinking I've got another sale.

THEN

She asks if she can use it for Einstein.
I'm like 😲 👀 😲 😡 😲 😈
No.

And this kid I went to high school with just came up and asked if he could use a chocolate for us.
GAH!
People!
Stop being dumb!

who works for cricket?

Aight 7 new acts!!!wowowowow