Shop Talk

I've been a customer care rep for Sprint for about a year and a half now, and a few weeks back switched over to the order support department. Now, I was warned that it was always busy, in queue all day, every day, but I never imagined it could be this bad! From open to close, the wait time is AT LEAST 25 minutes, and for the last 2 hours or so before OS closes the wait time for customers gets over an hour! And the thing that really pisses me off is the fact that Sprint corporate doesn't care! The majority of our calls are for shipping issues... you know, we shipped to the wrong address, sent the wrong phone, where's my order, etc. Therefore, the majority of our callers in OS are BRAND NEW. How does it look to a new Sprint customer when they ...
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i know there was a whole thread regarding funny names, but i didnt feel like resurecting that beast, but i just talked to this lady with the last name ballgoblin, and the way she pronounced it was freakin hilarious, she exaggerated the ball part, so it came out BAAAALLLLgoblin, i about died 🤣

already hit their monthly goal and not feel like working the rest of the month?

I have been out of the wireless industry for about a year now, and am amazed to see that things have not changed a bit. Wireless customers were then, and still are, the biggest bunch of spoiled brats I have ever seen. I have spoken with a few customers who actually had a brain and used. Most of the customers I talked with though were worse than my 2 year old daughter.

Wireless customers need to rememeber the saying "do unto others as you would have them do unto you". There should be a rule that before you can purchase a cell phone you have to work in a call center or retail store for atleast 1 week to see how bad people really are. It should be like that show "scaren straight" 😈

I'm glad I am out of the business now, but ...
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1 hour to go and i am working on a 3 line deal sweet! way to end the night

And whoever you are please step forward so i can Kill you now. I am so tired of this term. In life nothing is free people, get used to it!

i just sold my first phone in over 2 weeks

this sucks, my paycheck is going to be very small 👿

How often does everyone in here receive pay raises? Not commission increases, actually hourly wage raises (for those of us who get paid hourly). Our company has been a little slow lately on getting around to working up who does or doesn't get a raise. Just curious.

OK, along the lines of those people that walk up to us here(at Wireless Zone, a Verizon retailer), and ask us where there's a Sprint/Cingular/Nextel, just got a call from a guy asking for Amp'd Mobile. When I told him that we didn't have it here and no WZ's carry it, asks me what the number for Amp'd is. Then asks me to "look in your system and find the number" wtf I just told you we're not connected in any way with Amp'd Mobile!

Some people, man, some people.

I am soo tired of customers thinking that just because their phone isnt working we owe them a new phone for free. I mean come on!!

question:If my television brakes tommorrow do you think that Adelphia will give me a new one? Do you think I will get a discounted bill?
answer: 👿 F*CK NO!!!!

Im so sick of it!! 😲

cust:"I need a phone, I cant be without a phone"
Well people you should have thought about that before you declined insurance.

And another thing...
Before another customer comes and freaks out about how expensive phones are at retail price, remind them of a home cordless phone. How much are they? like 70-80 bucks for a pretty good one. What features does it have? Caller id, maybe a couple different rings and vol...
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do people throw trash in your parking lot?

Well it appear my recent postings here at the forums have catch the eye of some of the higher ups in a few of our corporate departments so much as it warranted a call to my direct management team. Apparently I've been walking a close fine line regarding proprietary information about our products services, present as well as future and not using company time properly for more pressing tasks in my downtime.
After the call to my management team, I was formally reprimanded for my actions which was understandable and duly accepted on my part. Under no certain terms and conditions, the penalty for me to future post during my time on the clock at work and/or violate any of the policies related to confidental/proprietary company information, I sha...
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Don't you love the reactions customers give you when you say that to them? They sit there and look at you like you told them you just ran over their dog. They sit there and look at you with these puppy dog eyes as if you are going to magically change the ways of the business because they need it....either that or they look back at you as if you just mumbled every word you just said in Swahili. Why don't people in this country understand plain English anymore?

Ok 2 things

#1 if you are going to burp your baby over my counter please have the courtesy to have then face out in case/when they vomit.

#2 When they do vomit don't look at me like I am going to clean it up!!!

So.. Mr. Customer has been with USCC for over 10 yrs. Both lines he has are out of contract and his phones no longer work.. So.. He needs new phones. I explain that he can resign his contract get new equip at promo price.. OH NO! he gets sooo mad.. "I don't want to sign a contract. I just want to buy the phone" 🤨 Now, I know we raise the price of phones for retail price (we wanna make money) but it would still be expensive anyway. I explain the price and the swear words come flying. Okie Dokie.. I really wanted to say.. "You've been with the company for over 10 yrs so what's the problem with a 2 yr agreement? Are you planning on leaving the company? Are you f*ing stupid?" Done.. I'm spent.. where's the boos?

Needless to say.. he signed...
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just had a women come in who bought a headset at a Verizon store 5 months ago and doesnt like it. she had the receipt and the packaging. I show her 4 diffrent headsets and she insists on trying them on so i let her. She decides on one after making a test call with it. I tell her the price and she says to me well arent you going to give me a credit for the one i bought from verizon( a diffrent store then mine) 5 months ago. I said no, you didnt get it here and when you do you have 30 days to return it. She says oh then i will just keep the one i have. Are you kidding me!!! People are so f-ed up. What am i supposed to do with a headset you have your nasty ear gook on after 5 months. So cheap, if you need a headset buy one you b-tch!! Is $30 g...
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I know sprint is together with nextel but say a customer has a sprint phone and wants to upgrade to this phone will they have to port their number to nextel or vise versa.

I cannot believe that someone did this... just makes me mad. 👿

I work in a Vzdub call center for cust care. Here's how the call went.

C: I'm calling in about a letter I received from you. It says thanks for extending your contract, please check the features on this form to make sure they're correct, (yada yada)

...


look on the acct, she recieved a confirmation letter, because something changed on one of her two numbers. i review the acct, and i see that she's on an old old oOOOOOlllllddddd plan, been on it for years, and no changes to her features or equipment. 🤨 BUT!!! her contract end dates are up in 2007, 9/something/2007....
review the notes in the acct.... and basically a rep at a store extended the contracts on ...
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It's been especially bad because we have a new employee. Since he's first day, our store has barely making any sales. Everyday I keep saying "It'll get better tomorrow." I'm half expecting him to quit. If he does, I wouldn't blame him. We're inside a warehouse and several employees stopped by to tell us how dead it's been. Everyone's cleaning. 😲

I'm in the middle of explaining to this guy for the 5th F*&^in time that you need the password before he can check the vm on his dead step-father's phone!