Shop Talk

i know it's discontinued, but i have a customer who is desperate for it. anyone know where to find one????

You children screaming doesn't bother you any more, doesn't mean it doesn't make me want to do horrible things. I swear to god. If this b!tch doesn't get her screaming kids out, I'm gonna make it rain in here.

One of the things I hate the most about working CS is when customers decide to cancel their service (or have it involuntarily disconnected) and either demand that the ETFs be waive or state that they are NOT going to pay it. 😕

When you start cellular service with ANY cellular company, you sign a contract. This contract ALWAYS states the if the service is disconnected before the contract is fulfilled, you agree to pay an early termination fee. Also, ALL service providers add a line in the contract that YOU sign that says something along the lines of "WE (service provider) do NOT guarantee service in all areas all the time."

Cingular : There are gaps in service within the service areas shown on coverage maps, which, by their nature ...
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I got a bit annoyed with this guy. You can guess what happened. The next rep he talks to will get to read this.

"cst has a damaged phone. hinge is broken. no insurance on account. both lines are out of warranty which would not cover damage anyway. claims the phone has been giving him problems for over a month but there are no notes. cst also parked in a handicapped spot and is not handicapped."

HAD A WOMEN COME IN THIS MORNING THAT WANTED TWO NEW LINES AND SAW THE BUY ONE GET THREE FREE DEAL. SHE TELLS ME THAT SHE WANTS ME TO GIVE HER THE TWO EXTRA PHONES FOR FREE BUT DOES NOT WANT 4 LINES IN TOTAL BUT O SHOULD GIVE HER THE TWO EXTRA PHONES BECAUSE THATS THE OFFER. I TRIED EXPLZINING IT TO HER 5 TIMES BUT SHE JUST WANTED TO ARGUE WITH ME AND SAYS IT MIS-LEADING AND I AM LYING TO HER. aND SHE STATES SHE SHOULD NOT HAVE TO PAY ANY ACTIVATION FEES.
WHAT A WAY TO START THE DAY!!

SORRY ALL IN CAPS.

I just ran a credit check for a lady and it came back saying I needed to call Analyst Review for some reason. After sitting on hold and going through everything with AR, they said $200 deposit per line. I tell the lady and she says "Oh, well that's the same thing the other store told me". Why would our kiosk be any different than the store across town? Why would you think if you came here you'd somehow not have the same deposit? I don't understand how people can be so dumb @_@

I just had a great customer.

Her: You don't make payments here?

Me: You...wait..do YOU want to make a payment?

Her: Yeah.

Me: Yeah, you can pay with credit or debit card.

Her: I might do that.

Me: ........

Her: It's under John Smith (fake name obviously...but it was a common first name along with one of two possible last names that make up like 90% of the Native American population in Flagstaff so there have to be like 50 customers with the name she gave me)

Me: I can't look it up by name. What's the cell phone number?

Her: 555-1212

Me: And the ZIP code?

Her: 55555

Me: It's not coming up as a valid number. Are you sure the number is 555-1212?

At this point she looks up at the Cingular sign above my ki...
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I'm gonna stop calling them customers. Lets find a word for these people.
She comes into the store with a prepaid I've never seen before. I could list what it wasn't, but I won't. Her phone was a Samsung, and the buttons wouldn't work, except for the send and end buttons. I wasn't sure about Samsung, but when Kyocera does that, it's time to take the battery out, wave it in the air and put back in, and that usually fixes it. Well, first I tell her that I can't really touch her phone, but if she will take the battery off and wait a few seconds and put it back in, that might fix it, otherwise she would have to take it back to where she got it. So she does. Well, sort of, she doesn't know where the battery is. It was the whole back of t...
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look out tmobile you gonna have some compitition now. just went to helio training and their plans are gonna give you guys a run for your money. all the plans include unlim data, internet,and text. WHAT NOW!!

Days of training..

Im at a store all by myself.
And they get mad at me when something wasnt done by their regulations. Is this some kind of joke? I dont even know how to use the god damn copy machine, yet alone transfer phones through our crazy system.

I pull up this guys account and see that it is within the thirty days and ask if he has everything that he initially purchased. I open the packaging and there was no phone in the box. I ask, "sir do you have the phone?" he replies, "no, that's why I'm returning it, I lost it."
"well sir if you wish to cancel service you can do that, however I have to charge you $300 for losing the equipment (agent)."
"I shouldn't be charged anything, I'm cancelling the service within the 30 days"
Fifteen minutes into the screaming and cursing another customer came in who just happen to be an on duty police officer who watched the gentleman get even more pissed and then the customer proceeded to threaten me and now we are filling out a report as this guy ...
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Ok... once you work for a cell phone place you learn the true meaning of customer service. Which would be put up with ****, act like you care, then wait til they leave to scream random curse words at them. I swear that all the freakin crazy people loved the store I worked at. All we had to come in for a phone were these really crazy people. Therefore... cell phone stores=looney town! People who have worked or do work in retail don't you agree? If so post an example if you would of an experience with a crazy customer that left you completely befuddled! 👀

I just painted my fingernails and toenails. I haven't had a customer in hours.

"Can I have the last 4 of your soc please?"

cust: "you want what?"

"The last four of your social security number"

cust: "Oh.......................... .................... it's RSKA"

🤨

Sales people in the cell phone industry have a bad rap. (Similar to that of used car dealers) We are viewed as dishonest, liars, thieves, tricksters etc. I am not naive enough to think there aren't people out there doing immoral things to boost their sales or reach quotas or whatever, but I do believe there are not as many as people think. I think the vast majority of complaints are simply from the fact people don't actually bother to listen to what they're told. They just nod ignoring everything you say and substituting your words for their own made up script they will clearly remember later on.

I just had a customer tell me that I told them they would be getting a free text messaging trial pack that would allow them unlimited texting ...
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Customer in his mid to late 60's walks up...

Cust: I lost my phone.

Me: Oh no!! Do you have insurance?

Cust: I'm not sure. Can I use your phone to call my daughter quick?

Me: *thinking that he's calling to get account info of some sort* Sure!

The customer then makes a call... No answer.. Pulls a piece of paper out of his pock, asks me to dial this number for him then stands at my kiosk talking to someone about buying a car from them. The call lasted about 5 minutes. When he hung up, I asked if he wanted to look at phones. He said "No thanks!"

This is a warning to ALL customers, new or existing, no matter your carrier.

If you Google search "free cell phone," you will get millions of search results that will take you to all kinds of websites. Some are actual carrier sites like Cingular or Verizon, but 99.9% of them are 3rd party online retailers or "etailers". This websites are authorized dealers that usually sell phones and service for all the major service providers and the phones prices are incredibly low.

For instance, you can get America's Favorite Cell Phone (unless you are a CS rep or a customer who has gone through 4 different ones to only exchange it for a GOOD phone like the SE W600i) the Motorola RAZR for FREE!!! 😁 No major cellular provider currently offers th...
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"Sure I can help you with that, may I please get your Sprint PCS number with the area code first?"

umm.. yea.. wait a minute.. that's my phone number right?

Customer: Do you have car chargers?

Me: For which phone?

Customer: This one (shows me a Sony Ericsson z300)

Me: No, I don't have one for that model. You can try the Verizon kiosk down the way (as I point to it). They have a lot of accessories so they may have one.

Customer: Where is that?

Me: It's the Verizon kiosk right over there. It's in front of the American Eagle Outfitters store.

Customer: Oh, at American Eagle?

Me: No, at the Verizon kiosk. IN FRONT OF the American Eagle store.

Customer: Oh.

Why would you even think I was suggesting to go to a freaking clothing store to look for a car charger for your phone?

"I lost my charger for my phone, so I just wanna buy a car charger."

"Okay, the Nokia charger is this one right here." I hand her the charger.

"Is this the right one for my phone?"

"Yes ma'am."

"No it's not."

"Yes it is."

"Mine has two prongs."

"No it doesn't."

I take the charger, plug it in, and show her it's charging.

"Well I have that charger at home."