Shop Talk

Customer: Do you guys got that pre-paid phones?

Me: We have three to choose from. (I show them the phones and tell them the prices)

Customer: How much are minutes?

Me: You have a few options. You can get a flat rate of 25 cents a minute. You can get a plan that's 10 cents a minute plus a dollar for each day you use your phone. You get free mobile-to-mobile calls on that one. Or you can set up one of several rate plans set up where you get charged automatically a set amount each month for a set amount of minutes. If you get the $40 or $50 plan you get free nights and weekends as well.

Customer: So...25 cents a minute?

Me: Yeah. And all the rest of the stuff I just said.

Seriously, I don't even understand why I talk to ...
(continues)

a freaken tank top that says "dontcha wish your girl friend was hot like me?" when you are easily a 180lbs 55 year old woman with nasty hair and teeth?? And more wrinkles then a wrinkled shirt

🙄

how many times a day do you guys get a customer in that bought their phone off the internet, is having problems with it, and wants you to fix it for them? how do you handle this? this lady just came in and told me that the phones are so much cheaper online then they are in-store and that's why she chose that route. sooo, you are in MY store bothering me why???

I am sick of people treating me like crap. 😡

Sometimes I just want to say "Listen, just because you are calling in to me doesn't give you the right to treat me less then human or take out your frustrations on me".

I don't see how you store reps do it, because if customers treated me the way they do in person, I don't think I could be very calm or keep it 'professional'. I give you props for having to deal with that crap face to face. I would probably slap somebody and get fired. 😕

So the other night I had a customer come in to upgrade her phone. Our sucky system e*roes kept erroring out. When I called in to have it put through manually, the first rep instead of actually doing his job just did an ESN change.......took the moron 30 minutes to do it. Then I called back in thinking he didn't do something right as I didn't see the new contract terms appear on his account. This rep told me that a 2yr upgrade can't be done on a share line unless they come in on the exact day they are eligible, and then they can only sign a 1 year. 😳 How stupid can we be! Finally the 3rd rep I got fixed it. Why is it that we can't seem to get people trained to do their job, let alone KNOW their job?!?! It's starting to get old... t...
(continues)

one of those menu things.... yanno the one with the minutes on them??

Dude... are you serious? They are called "rate plan brochures"

😳

HAHAHA

Cust. - "My phone isn't charging"

Me - "Come back in 45 minutes and we will have a resolution for you"

45 minutes later...

Cust. - "I need to pick up my phone"

Me - "We are going to do a direct order and have the same model in here in 48 hours to replace your handset"

Cust. - "Awesome!"

20 minutes later...

Cust. - "You guys broke my phone! It won't charge now!"

Me - "Why'd you bring it in in the first place?"

I just had a customer and ask me if tweaking was included in their nextel plan!
What?! I want to know if me any my husband are apart if we can tweak each other or will it cost extra?


you mean the walkie talkie.

Her husband was making little pinching motions tward her butt behind her back. And was laughing that she called it tweaking. I almost bust out laughing. Instead I caught myself gave her a big smile and I said.

"If you would like to tweak your husband it will be 15 cents a minute per participant."

he bust out laughing behind her and said
the more the better.
She caught on, then hit him. LOL

So we put up this large now hiring banner on our store a few weeks ago. It has been amazing to see the broke a$$ lookin people that have been coming in. It is crazy that cracked out 45 yr/old women want to sell phones and services.

are there any cases anywhere that don't suck other than Vaja?
Why cant I find cases that are as cool as my phone??

Yeah, so I'm here by myself til like 5, and I've done everything I can think of in my lil kiosk. (Well theres really not much you can do) I'm bored...anyone have any jokes? Somethin! Oh and this is my last week of sales. Starting Monday I will no longer be on the floor. YAY!! 😁 😁 😁

I took over a call the other day. The customer was an employee of a newspaper. Pretty much all the employees of this paper had Cingular. Each had their own account under their own name. She called in demanding 2 months full credit on all their accounts as none of them could get signal in the building. This was only the second time she had called about this. About an hour before, she had called in and we set up a tech ticket to have a tech team check out the area. Could be the building interfering or a low RF signal. I explained the tech ticket and explained that we were going to attempt to locate the problem and get it corrected. The customer again demanded 2 full months credit on all 100+ employees of the newspaper accounts. I explained tha...
(continues)

Don't you hate it when you are on a conference call and some idiot decides that it is their duty to ask all the stupid questions that come to their self-important little mind?

I mean seriously just SHUT UP AND LISTEN on the call if you have a stupid question then ask you rep don't make me and 150+ ppl listen to it?

Oh and one last thing MUTE YOU FREAKIN PHONE RETARD!!!!!!



There i feel better.

I don't know how true it is, but according to a lot of former AT&T customers, ever since Cingular aquired AT&T they have been slowly phasing out AT&T's cell phones (True) and torturing, tricking, and being rude to customers in hopes of getting them to switch to Cingular (What the customers claim) Anyone know if Cingular actually has any sort of bullying program to get people to switch or if it's just more bs from stupid customers who are annoyed AT&T got bought out?

last month i sold more new lines than i ever have before. this month, i am struggling to make my 16 new line quota. what do you guys do to bring in business when you are having a slow month? any ideas would be appreciated!

Some times I just cant stand it anymore... If I get one more little old person calling in and saying that they cant make or recieve calls and you find out that the power is not on and that they thought all you had to do was flip the phone open to make it work I really think Im going to scream!!! Instead I try to be firm but polite and educate them on how to power there phone on... I believe that if you dont know how it works when you buy it you shouldnt buy it!!!

i did a bad thing today...i took down the advertisement in our store window that said "fewest dropped calls!"

i have been getting so many complaints about reception in my area that i got fed up with people's mockery. we did have another poster that said something else that was accurate, so i put that one up. i hope i don't get chewed out, i just figured i'd strike out for truth.

Here's the offical PR from them.

MOBILE ESPN TO ADOPT LICENSING MODEL

Company Actively Engaged in Discussions to License Critically Acclaimed Mobile ESPN Application

ESPN will cease its Mobile ESPN MVNO operations later this year but remains committed to growing its presence in the wireless industry through licensing its critically acclaimed Mobile ESPN application to existing service providers.

Mobile ESPN’s wireless voice and data services, including the Mobile ESPN sports content, will remain active for current customers until at least December 31, 2006. Current customers will continue to receive complete billing and customer care support during the transition. Future sales of Mobile ESPN handsets and service plans are disc...
(continues)

I just had 3 teenagers kicked out of the mall and it's cold and rainy out!


They just wanted to keep hanging around my store being punks even after I asked them to just move on that I didn't want to call mall security they just kept being jerks

the final draw was when the security guard asked me if I wanted them thrown out and I was like no until I just don't want them hanging out on my counters and the one kid is like yea dude cause it looks like your real busy! grrrrr that's when I was just like yea you know kick 'em out of the mall

Customer calls me, asking about our plans, the price of the phones, how much his deposit might be.
I give him all the right answers, until we get to the deposit part. Now according to our rules, I'm not supposed to run credit on anybody if they are not in my store with their very own SS card and drivers licence. I can't do it over the phone. I tell him that the deposits range from 50-600 per line, and then I have to have the money for each phone as well as the deposit at the time of activation.
He stews a minute, and blusters about not having time to do the credit check in person, then decides it's probably better for his security and safety that we have these policies.
Then he asks what he will get with the phone for free. I go ...
(continues)