Shop Talk

YES that comment was directed to you! It is our job as a sales representative or Customer service reps to educate the consumer as well as providing support or training when the consumer needs help! Due to the fact that you are whining about something that should have been reviewed and explained to the consumer at the point of sale SOMEBODY WAS NOT PERFORMING THEIR DUTIES!

Also, you did not state that you worked in a call center! So I do apologize that it was more than likely not you that completed the sales process however, it still remains part of your job to assist the customer! If you are unable to perform these duties I highly recommend finding another line of work. Once again I recommend dishwasher or if you are somewhat cute (which...
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Don't be like that. Yes it's the sales reps job to educate the consumer, but there are SO many freakin people that don't listen. I've been the one to spend four hours with a person educating them on the phone, but it's not something I enjoy and not when I'm slammed. There will always be those people who don't listen, and also people that make up their own truths to what you told them. We can't cover it all.

Are we pretending that customers always tell the truth and never manufacture "facts" to get their way with Customer Service reps? I just wonder why we (agents and reps) don't get to bark about how often CS reps mess customers contracts and lives up, because I fix those mistakes every day!

wow. just reading your idiotic repsonses angered me. 👿
i dont care what my job title is, if i have to explain to someone that their device needs to be TURNED ON to be used then they dont need that device. there's a term electricians use when troubleshooting a device. it's called the IDIOT CHECK, and there's a reason it's called that. if it doesnt have power and youre trying to use it, youre an idiot. just my two cents... 😎

OMG Awesome response... Atleast someone feels my point of view!!

You know I could have sworn Ive seen you whine on this place before... shut your pie hole and go bug somebody else

Very mature response!

You are an effing idiot. She stated clearly that she received a call from a customer. People who work in this industry already know that means she works in a call center. The fact you didn't know that means you don't work in this industry and thus do not belong on this forum. This forum is for employees of the wireless industry ONLY. This is a place of solace where we are free to vent about whoever and whatever situation pertaining to this job. If you don't like it then GET OUT and go where you belong like the lounge.

Actually you effing idiot I do work in the wireless industry and I do have customers CALL the store phone to ask questions NOW I believe it is you that looks like the effing idiot!

Sorry for the childish response I just figured I'd act immature like you!

Wow you have a bad habit of calling people childish and/or immature don't u? You can beleive what you want about me, but if you in fact work in this industry then you should know this forum is where we go to complain/vent. Again, if you don't like it you are free to go somewhere else. We have every right to vent about our jobs like everyone else in this country. People like you who think we don't have that right simply because we work in a service industry piss me off.

I agree with you 100% that this is a great place to vent and let loose some things that we shouldn't say to customers! However, the previous rant would never have existed if the orignal sales person had done their job during the sales process, which it is clear they did not! The majority of problems with the average wireless consumer can be resolved by simply DOING YOUR JOB! TAKE PRIDE IN YOUR JOB! It is people that do not do their jobs and then complain about having to do it that piss me off! It is also immature people that swear at people due to the fact that they are undereducated and cannot communicate otherwise that also anger me! Both of these seem to be true in your case.

The original customer didn't get the information they needed, but we really have no idea why. I wouldn't be surprised if it was either reason, the rep not doing their job, the customer not listening, or a combination of both.

Ralph, more than likely you are correct! Trust me when I say I know that customers do not listen alot of the time but generally older not only pay attention to what I'm saying they write it down and even if they forget how to do it I have no problem spending the time showing them(provided I am not busy or missing sales) and this was the only point I was tryying to make that it simply is our job to help them. Also, old people are usually not rude or impatient and honestly appreciate the help. I hope that I have gotten my point across to the reason I feel the OP was just whining! Also, I thought I was appropriate and respectful in my intial response until likenoother decided to call me an effing idiot! I really don't have time or patience for ...
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That's the opposite of how it is around here. The old people I deal with are generally impatient and annoyed. They get upset that they can't figure it out and give me an attitude because of it.

I wish these old people would write it down. Hell, I offer them a pen and paper. Half the time they get offended.

I know, I take nothing personal.

I've had older customers on both sides of the spectrum. I have those that listen and write things down, and even catch on after I say things once. I've also had the ones that come in the next day and just make up things that they think they heard me say. Those ones make me throw up my hands. I actually had one I spent about two hours setting up, and they returned the next day. The husband pulled me aside and took my hand and said, "Next time you have a few grey hairs in the store you should try harder to tell them how to use their phones." The other four employees in the store who were there when I sold it just stood there with their mouth agape. I yanked my hand out of his and walked off in disgust...
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beyond said:
I hope that I have gotten my point across to the reason I feel the OP was just whining!

Ok heres the deal beyond... I came in here to complain about a day full of people calling in about not being to work their phones be it from uneducation by prev rep or not that does not matter.. I was not whining... I have worked with VZW for almost 4 yrs and I come from both the front facing and call center backgrounds... If we cant come on here to complain then maybe it should say NO COMPLAINING.. I deal with customers all day long for 9 hours a day... I take approx 45 calls a day helping the customer out.. I have no problem with that, I love to educate the customer on how their product works, its the on...
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I understand what you are saying and I apologieze for any miscommunication! The only problem I had is that someone did not do their job properly I don't believe now that that person was you and I do agree when I have perform duties that another rep (the one with the commission) should've of done it's frustrating! TRUCE?

I agree that a sales rep should demonstrate proper use of a device to a customer. I generally show basics at the time of purchase and offer a longer tutorial at a slower time(assuming the store is busy.) However i still have the same old ass coming in once every two weeks to ask me how to dial a phone number! Its not that he asks me the same damn question every time, its that he is an absolute ass while doing it. In this case as with many its not a case of have they been shown how but rather will they ever learn.

Beyond, either way your an ass. Why not give her the oportunity to vent? Did she not do as you suggested and assist the customer? Did she not satisfy the customers needs? Its not like she is campaigning to prevent old people from purchasing devices. Go drink your Hater-aid else where.

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