Shop Talk

like your at work everyday? especially when some customers ask "don't you ever go home?"

my day: wake up, work, get off work go straight to school, go home, sleep, wake up...repeat..

My company has an automated telephone system. When you call you are given the options for the different areas of the building BUT no one seems to listen to them. Sometimes I feel like a telephone operator and have to tranfer all the calls to various places!!! Come on how hard is it? Or I love when they hit my option and start a long story about something and the end result is they got the WRONG dept and I have to transfer them so they can repeat this lllllllllooooooooooonnnnnnnnngggggggg story to someone else. 👿

My co-worker and I are trying to prank someone we know. Do anyone have any ideas on what we could do?

*ring ring*

"Cingular wireless, this is Ralph."

"Yes, uh, are you the store on the corner of Beach and Row?"

"Yes ma'am."

"Oh, well, do you have phones at your store?"

"...yes..?"

"Okay, well I'm going to come by and look at phones I may buy."

Another online shopper who wants to use my time yet avoid paying for it. I plan on giving her all the honest information on every handset we have available until she gets so confused she can't make the decision for herself. Then she'll ask me which one I should get, and I'll repeat all the information on every handset we have available.

I know, it's not nice. It's not mean, but it's not nice. If someone wants to buy online they should be able to make up their own mind though...
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We had a customer in here with the last name Dingledine! My rep didn't believe him so had him spell it 3 times. 🤣

How the hell do you look at SLVR and think "Slither"? I'll give you "Silver", but not "Slither". Idiots...

had a guy come in 2 months ago with a phone problem that was an issue in the system and i was on the phone with tech dept. for him for one hour fixing the problem. And he never got the phone from me. He tells me he will be back when he is eligible for an upgrade because i was so helpful. He comes back a month later to do 2 upgrades but only one line is eligible at the time and the other is eligible the next month. He says he will do them both at the same time at is annoyed that i cant wave my majic wand and approve it early since he is a customer with them for 1000 years. I wrote down on my calender when he would be eligible so i could all him but first checked his account to find out he just did the upgrades some where else. So i had to be ...
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left. I'm so ready to leave!! 😡

My employee stopped by a Sprint store while picking up lunch, and the two guys told him he could tether to a laptop using the PCS vision, yet the brochure says that's not allowed. Since I know you're honest, I wanted your take on this.

So, I posted this in the lounge too....I'm just too excited i wanted everyone to hear the good news!


I just found out that my bank approved me to buy this absolutely enormous country home!!! (pending the sale of my cozy little starter home) I just had to share, I'm leaping for joy!! Anyone looking to buy a house in central illinois????????????

I need to sell some phones, got closing costs to save up for!

Customer comes in just now says his phone just stopped working today. Right away I assume water damage. So I open up the phone the water mark is of course fire red. He says there is no way I dropped that phone in water. I look closer and notice that there is still coca cola behind the battery. I say sir come on yo have to do better then this. So he takes the phone back wipes the coke off like I'm not standing there watching him. Then he hand it back to me and says. "See there is no coke in my phone." I simply respond with you know what your absolutely right sir this phone has no liquid damage and since there is no liquid damage to your phone what are you doing here. He didn't know and walked out looking confused. God I love this job. 😎

A customer comes up to my kiosk ( while I'm eating of course) so I ask if theres anything I can help him with or find. He ignores me. I'm already annoyed that he's interrupting my meal but I understand that I am at work so I ask again. He ignores me again 👿 . So he finally says:


Him: how much for this phone?

Me: With or without a contract sir?

Him: With

Me: 49.99

Him: I want to pay 49.99 but I don't want a contract!

Me: Well I'm sorry sir but if you don't want a contract I have to charge you full price which is 199.99

Him: Oh we'll see about that ( starts fumbling around in his wallet)

Me: Excuse me?

Him: Here (hands me 53.00)

Me: sorry sir but your short 150.00

Him: You know what I'm going over to ci...
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Customer number 2 - Stupid couple

The people are still here, but thankfully I'm not the one dealing with them. Here's the initial dialogue:

Me: Hey, how can I help you guys?

Them: Is John (name changed) here?

Me: He stepped out for a few minutes. Is there anything I can help you out with?

Them: When is he going to be back?

Me: I'm not sure exactly. He went to the bank, so it depends on the line and everything. Can I help you with something?

Them: He said that if we have any questions, he was the one to talk to. We have a question for him.

Me: Well, what's your question? I can probably answer it for you.

Them: When is he going to be back?

Me: Just tell me what your question is! I can probably answer it for...
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Here's the first of my many haikus revolving around our industry people. Enjoy!

Bluetooth is freedom
I feel so liberated
Not bound by wires

Freaken freak frak BAH 👿 👿 👿

It's already been one of those days.

Old people everywhere. Can't use voicemail. Can't figure out speed dial. Heck! They don't know how to do anything. I wish they would just read their MANUAL!!!

Oh... and then there's customer care. Wonderful customer care. Now I know they aren't all bad... but some are just IDIOTS!! We charge a $10 phone book transfer to walk-ins and waive it for OUR customers. Well some stupid lady calls in... someone who should definately not own let alone touch a CU500. Says...we have to transfer her phone book blah blah and there better not be a charge blah blah cause she talked to customer care!! First off, try ASKING!! Don't be so flippin' rude. Buy your phone ...
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Where's BennyBoy when you need him? Just kidding, I'm just bored.

OF all the idiotic things I've heard this has to be one of the worst.

Guy came in yesterday claiming that he needed to sue T-Mobile for ruining his laptop because the aircard melted and the metal bonded with the metal in his laptop! He leaves it out in his car. I don;t know which of you have been to Texas but it gets pretty dam hot, over 100 degrees.

I don't care how hot it is, it's not enough to melt metal! Plastic maybe, it was funny to watch Carrie tell him that there was plastic on it and him deny it even after she showed him. What an ass! It's not T-Mobile's fault you're a dumbass and left your laptop out in the car in the Texas heat!

When will people take responsibility for their actions!

On September 8, 2006 I upgraded a family plan and upgraded three phones. Two samsung c417 and one Samsung d807. I saw today on the cingular web site the d807 dropped in price. I upgraded at a corporate store that matched online pricing. My question is...Can I go back and get the reduction in price on the d807?

Thanks for your time.

👿
No, you should not.
Just because you had to wait a few extra minutes for ME to do YOU a favor, you should not get something for free.
And when you finally guilt trip me into giving you a case/car charger for a reduced price, don't turn to the customers next to you who are waiting, and tell them "Oh, don't worry, she'll get you something for free too"

!#*!@$(!!!!!!!!!@$!@#I$U B!AHHHHHHHH!!


Ahem.
I feel better now.

😢
This last customer just left, and I had (ok, still do) have tears in my eyes.

She was angry that her LG antenna broke off. How am I to know how it broke off?
So she tells me she shouldn't have paid for the one she got through us before, and that she wants me to make her happy.
Starts going on and on and on about how shes been a great customer and yada yada.
And then she says she wants me to get someone on the phone and get her an antenna for her phone, in this store, right now.
I call my co-worker to see if he has a spare one (I know he has a box of junk phones) he does, but he dosen't have any idea how to get it off. He then tells me to tell her to take it to the other store (I'm an agent, we have no techs) and have a tec...
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