Shop Talk

I don't program phones or set up phones, though I'll help you if you bought it from me.

I don't loan phones.

I don't sell used phones.

I don't fix phones.

I don't make the phones. I don't work for the company that makes the phones. If your problem is with the phone itself, outside the 30 day return policy, I can't do anything for you at the store level.

I have some basic customer service abilities, but there are things for which you'll have to go through customer service. I don't call customer service for you.

I don't break my company's (or my carrier's) rules.

I don't owe you anything because you've been a customer for a long time.

My name is Peanut, and I work for a company that sells phones.

hows ur work day going... im in the middle of a 12 hour shift by myself in our slowest store 😢

C: What's the price on the v3I for new activation?

R: $319.99, then a $20 instant and $50 mail-in.

C: So the only discount I get is the $50 mail-in?

R: No, the $320 is the discount, retail is $450 (I'm an agent).

C: As a new customer how much of the $320 do I have to pay?

R: All of it. You're not paying the $130 difference of $320 to $450.

GRRR!

Tooo bad I'm stuck at work. 😢
Oh well, hopefully anyone who comes for a visit will buy lots of phones and be a happy camper.

I think a customer came in and just nicely told me to go away. 😢 Thats not NICE buddy!

Thought I'd never finsih this call. A man leaglly blind called in to activate his new sim card and register the replacement phone. Couldn't find the right magnifying glass to read the #'s had to go to a neighbor she came on the line he had handed her a battery as the sim card. She finally read me the information but all this took 45 mins.

👿 👿 👿

I had this guy come in on the 23rd wanting to activate a new line. He needed a deposit. So when I went to run the debit card for the deposit and it was declined. He never came back in. I called the customer service line yesterday to disconnect and it was already. He comes in 4 hours later and wants to reactivate the line. Now he is mad that his new phone won't program or activate. He thinks after yesterday that we stole his deposit and money he paid for the phone. He is yelling at me about this while I am telling him that he is wasting the time that I could be on the phone with customer service getting his line reactivated...I finally said give me your land line number and I will call you and then he finally hung u...
(continues)

So, it has been slow all morning and my first customer comes in.

Him: Yeah this is my 4th bluetooth headset and people say they can't hear me can you give me a new one?

Me: When did you get it?

Him: Well I got the first one in december and you guys have given me a new one everytime it has stopped working. I got my last one in may.

Me: Well, unfotunately the policy has changed. We can only do instore warranty replacements during the first 30 days. You could try and call plantronics they offer a one year warranty.

Him: I don't have time for that sh!t. This is important I can't have customer not being able to hear me.

Me: Well I don't want to take a $62 hit on my commission by breaking the policy. It could be your phone that i...
(continues)

Dealers keep calling for phones that we don't have yet and when we I say we don't have it
they say "But I really need one"

Me: "I'm sorry we don't have it and don't know when we are getting it, I can take a back order if you would like"

Them: "Can't you just send me one?"

ME: " Again I don't have even one to send you, we don't have it"

Them " But I promised a customer, all I need is one, can't you just send me one"

Me: "If I had one I would send it to you but I don't not even a defective one"

Them: "So you had it?"

Me: "No and we don't know when it will be available, would you like to back order it?"

Them: "Well when are you getting it?"

Me: "We don't know, but if you back order it when it comes in we will send i...
(continues)

So I was scheduled to work from 9-5 today. Someone was supposed to come in at 5 to work till 9. but NOOOOOOO...that person thinks it is their day off after he took the whole weekend off to go camping and I am missing the company softball game so this idiot can hang out with his girlfriend!! What a crock. Atleast I am making some damn money!

Litterally just pulled up to my store. It said on the side " The Winner School" It is sad that they have to make retards think they are winners. We shouldn't take advantage of them like that.

I just had a customer say his kid went over on his text messages. I looked it up and his kid went 4000 over.

That was $400 on his bill!

I thought he'd kill the kid. But instead he upped the texting plan and bought his kid a new $200 phone.

I would've killed him.

im so tired of people asking me questions about their phone bill or phone problems when im not working.
i just got back from lunch. i decided i was going to go through the drive thru at chic-fil-a. i place my order and proceed to the window. the girl gives me my drink, takes my card, and doesnt even give me a second thought. i was in the clear until she saw my shirt as she was giving me my food...
her: oh!!!! you work for sprint????
me: uh... yeah...
her: why is my phone bill so high??
me: 😳 🤨 😳 🤨

i seriously just stared at her for like 20 seconds before i came up with this...
me: we charge chic-fil-a employees extra.
her: really?!?!? sh*t! that sucks!
😲
wow. i should have said "because you touch yourself at night"...
(continues)

No. We sell new phones. We're a f 😲 king phone store, not a f 😲 king antique shop.

Man, I need a drink.

why do the dumbest people insist they need the best most complicated device. i just had a customer had a blackberry and was like how do i do this or this and we are like have you synced it to ur oc yet, well no well you gotta do that . he then buys a new device for himself and switches the one he has to his wife's phone lord help these people i hope she is more intel. than he is

i work for a cingular wireless agent. anyone ever had this scenerio?

me: hi there, how can i help you?

custy: yeah, my phone quit working. (hands me the phone)

me: ok, did this just happen recently or....?

custy: it was working fine, then this morning i dropped it in the toilet and it quit. i've tried drying it out but i still can't get it to turn on.


Dear Lord. Why do customers insist on handing you their phone and THEN they tell you that the phone has recently been in their toilet??? EWWW!!! Why do they do this? Any ideas or has anyone else had this happen?

some people insist on asking you to call customer service for them and when you do they try to talk to you the whole time you are on the phone. I can't understand and talk to 2 people at the same damn time! SHUT UP!!

Customer -

"You'd think they'd do more for me since they've been in my pockets for the last 6 years"

Excuse me? Who invited who in to charge you that monthly bill? It's not like we just up and decided one day that you were a good candidate to start pick pocketing. You signed a contract for our service. You wanted the free phone. You could have spent $35 more and signed a 1 year and wouldn't be in this boat.

Why do people think that we are robbing them when they are getting exactly what they signed up for?

ey do any body know where i can get a sony W 600 for a good price.i lost mine and every cingular store i went to don't have any in stock yet. if so can you response to this forum

Holy.
Jesus.
😢

Lady: I need to switch my number to a different phone because this one is broken.

Me: ok, great.

Lady: *pulls out old LG we no longer have chargers for a moto266* They aren't charged though.

Me: Well, do you have the charger somewhere? I would love to help you, but I don't have a charger for this phone and it needs to have some charge so I can program it.

Lady: It's in my car

Me: .... Can you go get it? I'm really sorry.

Lady: No, I'll just deal with the dissapointment of having to come back later.

Me: I'm really sorry!!

Lady: 🙄 I'm sure you are.


GAWRAJWRLHA!!!
I was being nice! Sorry we don't have a charger! I am Sorry!
GAH!!!

So first thing this morning I get a call. The guy wants to know if we sell cingular, no, we're a vzw agent.

So then the genius on the other end says
"Well your listed right next to them in the phone book, can you tell me their number? You should know it."

Me "...no, you'll probably want to check the phone book again."