Shop Talk

The other day I posted about how I might get fired.

Well, now I've gone and scored a 30% on a mystery shop.

It was nice knowing you guys.

Anyone else hate mystery shops?

So as my employee was doing an upgrade, Sexual Healing came on the satellite radio. In less than five minutes all three of us were singing along. I'm surprised we didn't bust out and dance on the counter like an impromptu musical.

I found this amusing.

so i have a customer right in front of me...makes me laugh
i love it when they call up on the phone and start to tell me their name and phone number and what they need done...cause i care over the phone...they come in call customer care and tell them their name right off the bat(cause customer care cares....)
sorry just makes me laugh....

I just had a great customer in today.(a quick side note I work for an Indirect agent and the retail store always tries to steal sales from us)

Guy came in and just upgraded his phone at the retail store. The phone is giving a roaming network error. Upon inspecting his account the ESN number was all zeros! The rep extended the contract and zeroed the ESN on the account for the phone he broke and never inserted the new ESN number for the customer. I decided I would be nice and fix the problem. Before leaving he asked what we were selling the phone for. It told him it was free + he would recieve a $20 Mail In Rebate and make $20.
He paid $59.99 for it. Needless to say between a combination of The reps poor handling of the customer ...
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I just had a customer....

Customer: I need a battery for my phone.

Me: Great, I have batteries. What kind of phone do you have?

Customer: A Nokia

Me: Which kind of Nokia? Do you have the phone with you?

Customer: No, I don't need the phone, all Nokia Batteries are the same.

Me: No, they are not. I have three different kinds here.

Customer: Well, I don't need three different kinds of batteries, I just need the one for Nokia.

Me: I mean I have three different Nokia batteries, and they aren't interchangeable. I need to know what kind of phone it is.

Customer: It's a Nokia!

Me☹️walking to the battery display) Here they are, but we aren't going to be able to tell which one you need without your phone.

Sh...
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I cleaned the store, did upgrade letters and almost finished my book, and I still have half an hour left to go.
Then I have to drive an hour to my moms to give my whiney brother money, then drive half an hour back home. 😢
My life is so boring, and no customers makes me work day even more boring.

So, I ask thee a question: How far do you drive to work?
I drive 15 minutes to one store, and half an hour to the other.

We have one of the stupidest dealers alive!!! He just bought a cell phone store and does not know anything about cell phones!!! He called asking where do you put the SIM in a Katana!! After explaining you can't he gets all mad b/c she is a Nextel customer and wants to upgrade to Sprint which she can but not just by tranfering the sim. This took an hour to explain. Then he finally goes thru the activation and needs help programming the phone. It took another 32 minutes for him to figure out where the # key is...... And he wonders why he isn't doing well in business

I dont know if this will work but here is a funny picture.....Great idea for our stupid customers who can't use blue tooth... 🙂
[IMG]http://i59.photobucket.com/albums/g314/t iffinyu82/hands-free-cell-phone.jpg[/IMG]

US Cellular just bought Verizon!

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God that customer was a moron!!!!!!!!!!!!!!!

There's a customer here who's sitting at the first desk (and I'm here alone at the last desk on the other side of the store). She is listening to her voicemail and occasionally asks me for stuff like post-its and pens to take notes. She keeps asking me to show her what phones we have for sale but she won't get up to go look at them. She keeps asking what's wrong with her phone--it's an old TDMA phone and we have little TDMA coverage here. She keeps asking me the same questions over and over.

And the first thing she said when she came in was, "Don't bother tryin' to sell me a phone, I don't want one."

Call the police, FBI, someone. Please!

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i'm startin to get pretty pissed off at door-to-door salespeople. constantely inviting themselves in my store to sell me the dumest sh** on the f***ing planet. i just had a really giddy one in here raving on and on about rechargable lanterns. who needs this? i don't camp. and if i did camp, i'd build a damn fire. get out of my store!! *snarl* anyone else get these people?

I just had a lady in here pissed off because she was one of the idiots who fell into the pit of hell when she purchased her kyocera SE47 Slider phone. Okay.....I remember when those phones came out like 2+ years ago or something, and they lasted like 14 days on the market until there was a HUGE recall. Well anyways, now she needs a new phone beacause hers isn't working. She got very tiffy with me because I informed her that her line was not eligible for upgrade until next fall. She said "how is that, look how old my phone is! If you're not going to sell me the one I want for the upgrade price, you just need to replace this one. You people MAKE us sign a 2 yr" I said "Ma'am, we do not MAKE anyone sign a 2 year. You can sign a 1 year, ...
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One of my stores has some old school phones. I'm talking like Motorola Zack Morris phones, Star-Techs, that kind of stuff. There's probably eighty to a hundred of these things. There's nothing we could possibly do with them. But I hate that they're taking up space.

Any suggestions?

So the other day this guy comes in to upgrade his phone and immediately says we have a horrible selection, we're overpriced, he doesn't want to sign a new contract. You know the drill. He threatens to go to a competitor, so I tell him he won't get the same service elsewhere.

So now he says, "Oh, no, I get crappy reception from you guys but my work phone is with another carrier and it gets great reception. And their service is cheaper and they have more options..." and on and on.

Uh, I hate to lose a sale, but if you're going to bad mouth the company, the service, and the phones in front of my other customers, and I clearly can't convince you otherwise, maybe you should go to that other carrier.

He's been back every day since then...
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C'mon everyone! I wanna hear what some of your best examples of how you responded to a completely ignorant, or beligerrant customer. One of my sales reps had a lady in here yesterday for about 30 minutes trying to ask us each and every which way, why we don't sell sprint, only Verizon.

I have a big ol' zero. Yesterday was slow until 7 pm when everyone came at once. When it's time to go home, that's when it gets busy. And it was especially horrible because I worked 9am - 9pm. I hope I get at least 1 before 3. I leave early today.

so its my friday and these people walk in ten minutes before close wanting to migrate iden to cdma not one but 3 phones. i hate it when people take away from my weekend

OK, this month has been pretty good to me so far, as far as phone sales go, but I want to up my data numbers; I just can't seem to get people to bite lately on the V-Cast and text messaging bundles, and I get a lot of college kids so I KNOW that they're going to be using at least the texting.

Any tips for getting the numbers up on data?

How often do you tell a customer you can't help them, only to have them ask you this:

"Can't you just go into the computer and fix it?"

or

"Don't you have something in the computer to tell you what to do?"

not to burst out laughing in a customers face...

he walks/ waddles over to me.. no bigger then 4'5 big round black rimmed glasses and asks me for a phone with a vibrator on it..


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