Shop Talk

are some customers afraid that we might actually do our jobs and sell them something? i work in a VERY small store in a strip mall. it's a nice day out so i have the door open which is just about within arms-reach of my desk. i had a customer come up to the door and start reading my store hours. no hello, no glance, nothing. it seemed like she was forcing herself to not make eye-contact with the big bad salesman. eh, maybe i'm reading too much into it. or maybe she would've felt more comfortable with her big butch lesbian girlfriend here with her. i say this because she herself was big and butch. and definitely looked like a lesbian. ok. this is seemingly going nowhere, so uh...bye for now

why when someone calls your store and you go through your little sch-peal telling them who you are and where they have called do they then proceed to yell into the phone "ELLO" "ELLO" is this blah blah blah. you looked the number up in the phonebook didnt you? You had to have know who you were calling before you dialed the number right? Did you pickup the phone with no intention of paying any attention to what was going on??? come on people

So we have this customer who is with search and rescue. He has a search dog. So i found out his dog really likes boxes...this dog is running around our store right now chewing this box up...good times

😁

dumbass..

I got a customer's moto Q in today he's coming to pick it up tomorrow.. but I've never played with one before and I can't seem to erase the pictures..

how the F do i do it??

I need an honest answer about a phone!!!!

😢
I gave her a pre-paid phone instead of a contract phone (it's just the Milan that is stupid that way)
So I figured that out by luck, and gave her a contract phone.
Then the contract phone didn't charge, as in the charger would not fit into it.
Sooo I gave her a whole new one.
Or, I will when she comes back. She had to pick up her kid from school.
AND after all that I realized I never programmed the phone, so it won't work for her at all.
I need a day off. 🤭

About 4 hours ago, custy comes in and says he wants a free phone. I look at his account. No lines are eligible. He's mad as hell. He says VZW never gave him a free phone when he started his service and he wants one now. I asked how much he paid for his phone when he signed up for service and he told me around $30.00. I explained that he still got a promotional price and that the phone he paid $30.00 for and ran over with the lawn mover cost us way more than $30.00. He now says that 2 of my agent locations and someone from corporate told him he could have a free phone. I call CS and the only note on the account is that he can get 25% off full retail. I come back to the jerk and tell him his options. He starts in on how I don't care ...
(continues)

so this lady calls our store and says she lost her phone and the insurance company is sending her one and it should be here in 5-7 days. and that thats not good enough for her.

first off if you already contacted the insurance company why the hell are you calling us.

2nd of all dont tell us you need th phone for business. everybody does. nobody more than us we live off it. for you a phone is a small part of your job for us phones are our jb. nothing more nothing less.

3rd off dont tell me thats not fast enough because quite frankly you wouldnt go into a car dealership and demand a new car a day after you total yours and say but i dont wanna pay for it my insuirance company will handle that dont you have a car for me i need my car ...
(continues)

So I was in line at my local Starbucks (and of course I know all the employees, I used to be a starbucks employee myself, so I am close with them.)

Anyways, I digress:

Customer to the cashier: Excuse me, why did he get his drink before me when I was first in line? Shouldn't I get a free coupon or something?!

Me to Customer: Shouldn't you be in your tree making cookies?!

The cashier tried hard not to laugh...

anybody ever get tipped by a customer before? i know there are customers out there that deserve nothing less than being thrown in the middle of the street and beaten with hammers. but what about the good customers? the ones you would go above and beyond to help out. i've gotten tips as high as $30 from these types of customers before. anyone else have this happen?

I work in an inbound call center. On Friday and Saturday I had a couple customers that thought they could scam Cingy (unsuccessfully).

The first guy said that he had just gotten back from overseas after being deployed and was told he could get his balance of $32 or at least half of it because his balance had expired. I was the second person he had spoken to about this. The first rep just noted that he called for a credit, but found no notes to support credit. The customer stated that the previous rep had noted that the account should be credited. I told him I could not as there was no notes about the credit. He argued with me that there was a note saying he was to get the credit. Finally, when he realized that I was not going to credit h...
(continues)

there are 2 brothers in our store drooling and trying to beat each ohter up.......wtf

...folks who pick out a phone in five minutes then spend fifteen minutes trying to pick out their carrying case?

WTF?

😡 😡 😡 😡

We have a year warrenty on all of our accessories.
So if your charger stops charging, as long as you have your receipt, we'll replace it.
So, this is how it went down.
Me: Go wireless, how can I help you?
Lady: I got my charger three months ago and it just stopped working
Me: well, they have a year warr-
Lady: (she interrupted me) we went and bought a new one today from a place I know backs up their stuff and we want our money back on the one you sold us.
Me: well I'm sorry ma'am, we can't do returns on accessories,. But if you still have the reciept, we will be happy to exchange it for you.
Lady: We don't need another charger, we want our money back. (this is where she starts yelling at me) you know Go wireless is going to hav...
(continues)

I hope she reads this too........

I posted this in VZW, but I had to rant, and get feedback from all of you!


I wish I knew her name and ID, but she REFUSED to give it to me.

I'm an indirect agent. We are NOT owned by Verizon, we have account managers we report to and get our instruction on how to properly assist our customers. We have been told REPEATEDLY to NOT call the Customer Service 800-922-0204 number. That line is to be left for Customer problems only. We are to only call the activations support line, and if they are unable to assist, they are to transfer us from there. We have been told by our Account Managers that we are to follow in code the "Agent when to Call Document", and that document, shows no other number than...
(continues)

so now my desk is the garbage can for you "gentlemens club" reciepts?????? and why do you think that all you have to do is walk in the store with your fist full of drug money and start spouting off your phone number and look at me with that stuid look like i know exactly what you want. people cant even say "hello i would like to pay my bill" they just walk in a think just because they oh just cause you walkerd through the door your infor just popped up on my screen.. go back to kindergarden and learn some manners.....

I live in San Antonio, TX and there is a new mobile company coming to town. Supposedly every thing is unlimited. I am not to sure about this.... Everything included unlimited for only about 30$ a month?? Is there a catch? Has any one else heard of this? I just want to know.... WHAT IS THE DAMN DEAL WITH POCKET COMMUNICATIONS?????

People need to not wear so freaking much perfume or cologne. I just had to sell two prepaid cards to a girl with enough make up and shiny stuff on her face to blind me. She had so much perfume on that I literally have a headache right now because of it. Why do people do this?

i just got told by a customer that one of his paychecks is more than i will make in a year. i told him i appreciate his arrogance and to have a nice day.

i hate dick heads

So i just tried to sell prepaid minutes to a lady and she feaked out that her $50 card was going to cost $53 dollars after tax. She accused me of trying to skim products. (by pocketing $3 of your prepaid card?)
She claims to have never paid over $50 for a $50 pre paid card! I guess im lucky the goverment did away with the 3% Federal Excise Tax on prepaid airtime huh. I probably would have gotten shot as it was I thought she was gonna stab me with her pen!