Shop Talk

i had a customer call in today, she was talking on her phone in the rain and she was hit by lighting and her phone fried so she had to file an insurance claim. That was a first for me. 😕

"... and I hope you die in a pool of your own vomit."

Blech. But they're such a$$es$ on Sunday, honestly. It's either where I am at now or the day that have changed but I didn't realized Sunday meant that if you were holy and didn't work you got to be a jerk to all of us heathens who do have to work. Lord.

Lord!

I really would like to know what the heck is wrong with people today? Don't say the full moon, that's pocky.

This gal had been having some trouble with her order, I don't know what's going on, I had to refer her to my bosses, was going to give her the direct line in though (I was being nice too, she was rude at the start but after she spoke over her shoulder to her friend/boyfriend/Idontcarehewasanidiot and said "What the f***" and I said "Ma'am if you cannot keep the language professional I'm going to have to disconnect the call she got super nice but her idontcarehewasanidiot decided to be an... idiot. He started spouting random profanities and after the third time he cursed at me I said. "Ma'am, if I hear one more curse I'm ...
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Apparently, this is the phrase of the day in the Prudential Mall. I've had at least 5 bitches say it to me today, ranging from 29.99 to replace a broken charger to the retail price of a Razr. Each time, I look at them like "what kind of self-entitled **** are you that you think that I give a crap about what you WANT to pay?".

Tards. All of them, tards.

Seriously, lady... and I had to ask her every question at least twice.

And do people not realize that they sound like freaking LOONS when they keep telling us how they know the government is out to get them and how they know people can hack into their cell phones and listen in and steal their information? "Oh I know all about Identity Theft, I work for the FBI" No you don't, not if you're bragging about it like that, you want everybody to think you're freaking special so you go on about how you are special and know everything. Keep ragging on me about how it's ridiculous that the other rep demanded all that information from you... it's not going to change a thing, we still need that information and if you don't like it then go to a sto...
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"yall been giving me hell for the last 3 years"

well if it's been that badthen why haven't you left?

ohoh...i mean i'm 22 and all but when i see some bad ass teens that come in here and talk to thier parents like shizzat i wanna smack the crap out of them. kinna like teh people i'm supposed to be helping right now thats staring at me while i type.

*extra*

me: which phone do you like sir?

cust: this one right here. the T-Mobile flip face

me: oh wow that says a lot.

This damn thing is so lucky that my supervisor is close or I would have thrown it out the window 4 hours ago. I hate it when this $hit happens. F**k!

This reference will probably be lost on a lot of people, but those of you who have seen Dr. Katz when it was on Comedy Central will understand.

This absolutely neurotic lady just bothered me for like 15 minutes about buying a phone. She recently had surgery on her hands so she has to get a phone that isn't wobbly when resting on a solid surface and that has fairly large buttons. That's fine. I have no problem helping people find a phone that will work for them when they have some sort of handicap (people with hearing loss looking for a really loud phone or things like that).

Then she started getting all crazy on me. She started told me she had just had her credit checked at Verizon and Alltell and it just dawned on her that it is b...
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So i have a customer walk up interested in our buyback program and as im logging in to the site to do the trade in, another customer walks up and asks if we have any used phones. This lady who just informed me that the phone she was trading in for credit "Works when it wants to" (t'was a PoS lg c1300) proceeds to sell this guy her old phone for 50 bucks instead of getting a credit voucher in my store.... 😳

lets just say this was fresh enough that i have a very good contact high. holla

I just had this customer walk in and tell me that her phone was not water damaged, but rather "sweaty" from sitting in her pocket all afternoon while she was at a football game... 😳 🤨

So here are some common phrases that I took the first part off of and changed to fit our jobs.

Any ideas.

1. Strike while the... Manager isn't looking.

2. It's always darkest before... the REALLY crazy lady comes in to scream at you.

3. Never underestimate the power of ... The greed and stupidity of our customers.

4. You can lead a horse to water but ... You can't make a customer understand that a phone doesn't grow on a tree.

5. Don't bite the hand that ... Activates your phone.

6. No news is ... not a reason for you to not pay you bill for two months.

7. You can't teach an old dog new ... Actually you can teach an old dog all kinds of things, what you can't do is teach a customer how to use their phone.

8. Love...
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Customer walks in to my store.


Custy- Do you sell beepers here. I work for Big Pink Corporate.

Me- No

Custy- Do you know where I could get one.

Me- Not since 1995 Do you maybe want a phone instead I can definitely help you with that.

Custy- No I have to give my number to 180 people I am not giving my number out to that many people.

Me- I have like 300 contacts in my phone man. What does it matter.

Custy- I guess it doesn't but compare the price 100 a year for my beeper versus how much for a phone.

Me- Ya but what good is a beeper if someone needs you.

Custy- They beep me

Me- And then what do you send up smoke signals or something.

Custy- No but 180 people knowing my phone number thats crazy.

Me- Do they ...
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I just had this guy come by, I ask him, "Is there anything I can help you with today?" He replies, "Yes." So, I'm standing there waiting for him to let me know how I can help him. He then gets this weird look on his face, maybe because I'm waiting on him thinking that he's going to tell me something, and he says, "And you?" I just respond with OK because I don't get what he's wanting and at this point he's weirding me out. I asked him if he had a question and he didn't. I hate when people don't listen. I used to get that alot when I worked at a shoe store, we would get a lot of people just ignored us, it was annoying.

🤣 🤣 🤣 🤣 🤣 🤣

I literally just had a Verizon CS rep tell me that she sent an e-mail to the president of Verizon with my name and store ID because I "refused to help the customer."

Bitch got mad because she told me to do something and I told her I'm not breaking company policy no matter what she says. I'm indirect, she can't tell me what I can and can't do. Flat out. That bitch needs to fall into a garbage disposal.

So this caller wanted to finish up an order he'd placed last week, okay, since that's my job and all fine. But he was very difficult to understand, he had a heavy accent (doesn't matter where from...) I understand him alright but his accent is still very thick. I don't care but at the end of the order he starts b!tch!ng and moaning about how the last time he called in he got "One of those guys from India."

Wow, first, can we say throwing stones in a glass house? Second... no, we have no call centers (none) outside of the North American Continent (We have Canda and the US... only.) I also looked up the rep on the order, he's local... But this guy was insistent that he talked to some guy in India and he really didn't like that we had ...
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does anyone ever watch saturday morning cartoons anymore? do people wake up pissed off just to come to our store this early?

its saturday people. your day off. stay home sleep in.

i swear its a shame to watch people waste thier day off to come yell at people that have to work. have they no life?

😁 😁

Just had a customer come in asking for a prepaid card. I told her we have $15, $25, and $50. She asked how many minutes that was and I told her it depended on her plan. She said she didn't have a plan; she wanted a calling card for pay phones, etc.

I just looked her dead in the eye with a smile and said, "We don't sell calling cards. We're a cell phone company."

She didn't know how to take that.

😁 😁

😳
Or not.
I killed my stomach for the day already with a mccyD's sandwhich, and my co-worker comes in an hour and a half. Hopefully I'll be done with my 10 trips an hour to the bathroom by then.
Are any of you in stores in strip malls and such? Does it drive you nuts when people pull up in front of your store, only to go in another?
It really bothers me.

Hmm yeah.
Happy Saturday!!

I had two really b*tchy customers yesterday and for once I didn't act nice to them. It was kinda fun.

First lady walks up to the kiosk and pulls out the bill she just received in the mail (always a bad sign).

Her: I want to know why my bill is so high.

Me: Did you try reading the bill and looking at the charges?

Her: I did but it's all just a bunch of numbers and words. I don't know what any of it means.

Me: Those numbers and words happen to be the charges and what they're for. Let me see your bill. (she hands me the bill) OK, well you changed rate plans the day after your billing cycle started. The result is your bill being prorated to include that month and the next month, which essentially doubles your payment but give...
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