Shop Talk

Cust: I want to replace my phone but I do not want to sign a new contract.

me: alright, ma'am, well then you will have to pay retail price...

cust: I know, so tell me do all motorola phones come with an internal attena?

me: all the motorola phones we have do... 😕

cust: well do you knw where the antenna are in them cause i have this device i want to put on it. It redirects the radio waves as they come into the phone away from your head...

me: ( 🤨 😕 ) umm im sure i could find out for you.

cust: ok and one more question...that bluetooth thing...is that radio waves or how does it connect???? i mean i geuss i shouldnt care i mean we're all gonna die someday but... so how does the headset communicate with the phone???


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🙂 hello everyone im new to this just wanted to say hi

customer walks in approaches counter....

asks...

"where your phones?"

uhhh....i like to keep them outside by the backdoor just so you won't find them

So I had a lady call me the other day and tell me that she had been invoiced from my agent location for canceling her 2 line contract. (which USC does not us) She then confirmed that it was on her bill but that she had never cancelled her service. I asked if her phones were still working and she replied yes. Now I couldn't believe this so I got her information and pulled her account up. Sure enough the account was cancelled because she ported to another carrier. I asked her if she had taken her number to another carrier and she said yes. I explained to her that taking your number to another carrier means you no longer have service through USC. We went around on this for a while. She told me that she signed her contract on 7/31/04 and ...
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damp money taken from sweaty boobies...nuff said

I would say that 10 out of the maybe 12 people that have actually graced my presence in my dead store today have wanted to haggle with me. I actually laughed when some guy told me he was here to get the MDA for free. I apologized and exlained that the phone is very expensive and that there was absolutely no way I was going to discount that phone or any phone for that matter. He said he was going to get his brother to come talk to me. I told him to go ahead but the price remains the same. I also told him that I would match any t-mobile online price if I had the phone. Hahaha.....yep same prices. 😁 AAAAAGH!!!!!!!

What is the point of having a holliday called labor day if people still have to work. It is so damned ridiculous. We haven't had a customer come in all day and all my friends are golfing today which is exactly what I SHOULD be doing not working!

There is nobody talking. 😎

wireless consumers.......they are stupid.....

but I did not shoot my manager.

Couldn't help myself. I've had a lot of idiots today and no-one to take out my aggression on. And for the record I hate Bob Marley.

so it's labor day and everyone in the world is off except me. i'm sitting at the store behind a pod when some customer walks in. now keep in mind he walked into an open store with all lights and computers on. the customer then approaches me and asks with a serious face "are ya'll open?" at this point i wanted to shoot myself in the head out of sheere embarassment for being a human being with such stupidity in front of me.



heres another:

how hard is it to find an acessory? there are 3 spindals all labled for you. ummm...while you are standing inline RIGHT NEXT TO THE THING you can look at it and find what you need instead of just pouting and making dumb noises in line cuz it's taking so long. Then when it's ur turn you ask "you got ...
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What is your favorite cell phone game?

I will sing a song.

I'm Lonely
So lonely
so very lonely
...

I forget the rest, that's not even right.

It's very lonely in here.

Is there nobody to tell Niki stupid people stories?

You would not believe this customer....

The guy looks like santa claus. He has suspenders on and a red bow tie. Ima try to get my rep to take a pic since I am using the 9300 and can't take pics.

Okay... here's the story. The guy is using an LG 1500. He doesn't know how to use it cause he got it off the internet for free. He doesn't like his plan and features cause, again, he got it off the internet... and NOW he is upset near to tears because his phone says:

Be Courteous

He was like, "Why is my phone assuming I am not being courteous? I don't like this assumption or comment that my phone is making"

😕

Not to mention he is insisting that he's being charged minutes if his phone is powered on and not off. When I try t...
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Does maintience on their activation systems on a FRIDAY? Every single friday our activation system goes down for a couple of hours.. every friday same thing.. Down for maintience. *sp?*
Sorry just venting. But come on now.. I got customers with phones purschased and no way to set them up.

We got the Treo 700wx today!!! It's great... I tried it for a while and now I want it!!! It sucks that us as employees cannot purchase new phones when they come out!!! Trust me when I say this, I WILL be playing with it often...

*smacks head*

Me: Thank you for connecting with the Sprint kiosk in the Fox River Mall, this is Jenny how may I help you today.

Her: Yes um I have some questions about starting service

Me: Well sure I can help you with that, what kind of questions do you have?

Her: Well I'm trying to transfer my number over from Time Warner to TDS Metrocom and Time Warner is giving me the run-around.

Me: Ma'am this is Sprint and I only deal with setting up service on Sprint cell phones.

Her: Well could you connect me with who I need to talk to

Me: I do not have that information, I am sorry. You will have to call Time Warner back to get this straightened out. I am not associated in any way with their service.

Her: *sarcastic ton...
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Where are you? I haven't heard one of your awesome customer stories. Hope you're doing well.

P.S. I know this doesn't belong in here... jerk. 😛

Just kidding. 🤣

Ok well yesterday I had a customer that came in wanting to Upgrade one of the phones on his account and I mentioned that both of his lines qualified for a $150 rebate towards a new phone. He mentioned if it was possible he could take one of our display tags in case he were to go to a corporate store I was like "no" something about all of the fine print...huh! Anyhow he said he would like to upgrade one of his lines and he asked multiple questions he was very familiar with all of Sprint's guidelines. So now I'm getting a kind of a strange vibe from this man asking me questions about "EVERYTHING" I'm thinkn' is this a scam artist maybe a secret shopper perhaps? I proceeded to go ahead with the Upgrade I explained that he would need to resign, ...
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Already. 20 minutes into the day and I've had two really stupid people and a mix-up at the bank. First lady was looking through our cases intently, and then asked if we had any ring tones for sale. I was confused and assumed I heard her wrong so I politely asked her to repeat herself. Sure enough, she was looking through our cases trying to find the ring tones.

The second person called us up asking what to do with a defective phone and just didn't communicate her problem well. The new guy answered the phone and told her she needed to call customer service, at which point she asked for their phone number. He asked her to hold for a moment because he didn't know the 800 number off the top of his head (her phone was not able to make cal...
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