Shop Talk

I'm beginning to hate these things. I've only had customers with V3s do this, but it's getting more common as the things become cheaper. I've had people come in before who pushed their SIM card in too far, so that it ended up under the phone where it shouldn't be. Well, I just had a customer who pushed the ENTIRE SIM card inside the phone. There's about one millimeter of it exposed.

She was angry because there was nothing in the phone preventing the card from being pushed that far into it. I didn't bring up that they put instructions in the box to tell you how to do it to prevent just that sort of thing. Even when I unscrewed the bugger, I couldn't get to it.

She got it online, and there was no insurance on it. I just hope she...
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I work at a slow store. I mean slow. I'm in a shopping center with an HH Gregg, Wal-Mart, and Sam's Club, ALL of which sell Cingular phones. At better prices.

On a good day at this store I sell maybe one phone. I really don't see how they keep the store open, as I'm paid eleven bucks an hour plus commission.

The other day I had car trouble and couldn't open the store. I almost got fired over that one, even though the store probably saved money by not paying me for the day's work. Well, today I closed the store for 10 minutes to run to Wal-Mart for paper towels. This is normal within my chain of stores, but sort of frowned upon. I left a note and forwarded the store's phone to my cell.

Of course, even though we had no custome...
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i got off work early yesterday (yay) and i went to meet my wife at the mall. i was in my cingular shirt and we walked into a store and were looking around. the sales girl came to help us and sure enough asked me, "do you work for cingular?" since i wasn't in my store and had no obligation to be nice i said, "no, i do quality testing for verizon, but i wear this shirt to gauge the reps reaction to me." "OOHHH." with a knowing look on her stupid face. my wife actually snorted, but the girl didn't catch it. i proceeded to ask her after about 5 mins, "so, uh, you work here?" "yeah, can i help you with something?" that 10 minute span of time rushed through her empty head like a wind tunnel.

When a customer is being stupid (always), at what point do you decide to actually defend yourself and your company?

Its like when someone breaks their phone and wants your company to give them a new one for free you just want to say. "sir, cingular cant be held responsible for your inability to keep your phone in one piece, you broke it you have to buy a new one." But you know, you have to be diplomatic and friendly, but sometimes you just want to reveal to the customer just how ignorant they are being.

So my question really is...do you guys argue? Or are you just reading the script?

If you do argue, do you ever get in trouble for it?

I'm new here, but not new to all the B.S... Been in the cellular industry for about 3 yrs, first in sales now in Tech Support for a different cell company. I just want to start by not really even bothering with "Hi". We are here for one reason. To ridicule all the silly people (aka customers) to the highest extent and to try not to lose our minds while working with these dumb f%^&s. So, with that said..lets go.. Had a woman today who wanted to cancel her service (misdirected call, surprise surprise these stupid a##es always push the wrong option when trying to get what they want as efficiently as possible while pushing the exact automated option they attempted not to go into. When I politely asked why she wanted to cancel service (Terminatio...
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just to answer a few questions

Just had the owner of a local Pizzaria in here. He came in, told me he needed the least expensive plan, and that he watned the Razr. When I told him what the price was on the razr, he proceeds to tell me "Oh, well that's okay, cuz I'm getting that phone, and you're not getting that much money for it." I said, "well, the price is what it is, and I'm not putting you out that door with this phone for anything less." He wanted to speak with the store manager. (hahaha, that's me!) After arguing with me about the price, he finally left.

So, this afternoon I plan on calling his pizzaria and ordering some pizza's. When they tell me the total, I'm going to refuse to pay that much for a pizza, and demand to speak to the manager.

Hey guys,

I was wondering how you explain upgrade fees to customers. I've tried a couple of different wordings myself, but I can't quite make it come out right. Truth is, I don't understand them--why not just make the phone price twenty dollars higher?

Any thoughts?

you're on your last week of a two week notice. I quit this lousy job a week ago...and I'm obviously not going to get any commission this month because they still expect me to hit a months worth of minimum quota in 2 weeks...(i'll need at least 30 activations... and from this store, it AINT GONNA HAPPEN)

Anyways, considering I'm not going to get paid for anything I do (except for my hourly that will barely buy me a cup of ice water)..I've decided to slack off and do nothing. I got drunk on the job on Sunday with a coworker who also put in her two weeks notice. If a customer comes in for an accessory I'll tell them car chargers are on sale for 44.99 (one customer actually wanted to buy it! then I told them I'd "discount" it and sold it f...
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You all may ask yourselves, why are there such mean nasty vicious snakes coming into my store or calling me to yell at me for no good reason? You also may wonder why they are all so extremely stupid that you wonder how they even got thier keys into the ignition. Here is the answer you have been waiting for...

America has an epidemic of mad cow's disease. That is the only way possible that George W. Bush got in...TWICE!


Moooooooo!!!! Mmmmmmmaaaaaaaad Cow!

So this totally burned out old lady comes into my store and starts telling me how she has a go phone that someone hacked into her account and used her balance. I am just like....ok this should be good. She starte telling me how her ex-husband hired a hacker to ruin her life and that when she went to sleep and woke up someone had hacked 46.75 off her go phone. I just smile inside and sympathize.
Then she starts talking to my current customer about identity theft and how no one ever beleives anything she says(gee I wonder why) and how she has a phD in medical infectious diesases and everyone should believe her and she has bone cancer and it is so hard to deal with things right now. Then starts saying how her husband is hacking all her friends...
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I posted this in VZW's Forum too, just curious to see who responds first.

What is this VZW Testman site I keep reading about on here?

has anyone ever had bad gas and just let one go when talking to a customer to see if they say anything?

Just had a customer come in. Boy was he a treat!

"I used to have Verizon, my wife still does. I switched to Cingular because I needed my phone to work (whereverville USA). My contract is up, and I'm thinking about switching back. What are your plans and phone prices, etc.."

I went through everything with him, plan, act. fee's for new share line coming in, no upgrade fee's for his wife's line, 2 camera phones for FREE (remember this) after mail in rebate, the whole shebang.

He then says to me "Well, that Cingular store acrossed the street is offering me better pricing on phones"

ME: "Oh, really? Well I'm sorry to hear that, but I can't lower my price any lower than Free. And they're not the same phones."

Him: "Well ho...
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Okay I have been reading this forum for some time now and I have never posted anything. Well, todays the day I will. 😁 This happened to me last night towards the end of closing.

I had this one guy walk into my store that has been in before asking about service. I tried to sell a phone/plan to him but he was shopping around at that time. Keep that thought in mind.

ME: How are you doing today, is there anything that I can help you with sir?

CUST: Yes I need to get insurance on my phone. What how much is it and what does it cover ?

ME: Well it is an additional $5.95/mo and it covers if the phone is lost, stolen, damaged, water damage, etc.

CUST: Oh, Oh, OH I need to get that for my phone!

ME: Great I just need to se...
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I posted a few weeks ago about some jerk who got pissed because I wouldn't fix/replace the phone he obviously broke himself. He threw one of the phones at me and I walked out of the store after him and threw it back.

Well...today

A lady comes in to buy airtime for her boyfriend. She then asks if she can add lines to prepay plans. I explain the way the system works. She gets me thinking she's going to buy a phone. Then she tells me she's broke and was just looking for information.

After that, she asks if the owner of my company is around. The guy has plenty of stores and doesn't stop in that often. She says that her boyfriend is having problems with his phone and that some "ass-hole" from the other store wasn't being helpf...
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Customer walks into the store (literally in her robe and slippers) and asks

Customer: "How many minutes can I get put on my phone?" (Obviously on some pre-pay 'plan')
Me: "That really depends... when is your pay cycle?"
Customer: "I don't know what that means..."
Me: "What day do you usually come in each month to pay for your minutes."
Cust: "At the end of the month"
Me: "And how many minutes are you paying for each month?"
Customer: "600"
Me: "Your billing cycle is at the end of the month and you've already gone over your 600 minutes on the 5th?"
Customer: "Yeah can you get me some minutes?"
Me: "Well sure I can do that, but keep in mind that since you've gone over your minutes in five days you're going to be paying a lot of mon...
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So this lady comes into my store and asks me if we have any online specials. I tell her, idk do I look like online? Then she gets mad and tells me that she wants to buy it online. So I tell her thats fine but she will have a hard time finding someone to help her if she has problems. Stupid b@#$@

usually people dont make me mad,
but every person thats ever been talked about in these smash threads we make here came in today. i had to decide whether or not to jump through our glass window....i didnt though. kbye

Whats everyones policy on used phones?

Mine is all sales are final, period!
Test it once activated, before payment is made. Once you leave the counter, your outta luck.

I'm just wondering if anyone has any guarentee or return period.

This does not include 15/30 day guarentee phones if the customer didnt like your service. This is for straight out used equipment.