Shop Talk

The proper phone forum. But, there are always more people here. So I post this now.

On the LG CU500 is there a zoom anywhere on this phone? I can't seem to find it. It would make since that there would be considering it's 1.3 and even the most basic VGA has one. Let me know. Myself and a customer are both curious.

Thanks

how we always get these customers that come in with an issue with their phone, but you find it's been liquid damaged. They seem to always respond with "well, it wasn't working before" and we always just want to say "Yeah effin right".

Had a situation with a girl having problems with her phone. She brought it in to me, and I got it working for her at the time, and told her that if she had any more problems to let me know. She got outside to her car and it quit working again. When she was on her way back in, she dropped her phone on the sidewalk in a torrential downpour, and it got the water mark 1/4 wet. Poor poor poor girl. The one time it actually was true "It wasn't working before!" But how do you prove it?! So I gave her one of...
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A customer came in because his phone wasn't charging. His phone had water damage of course.

"Well it hasn't gotten wet."

It has to be submerged to get those dots INSIDE the phone to change color.

Now he wants us to commit fraud and add insurance even though the phone is already wet.

*sigh*

I know he's gonna call in and try to add insurance. I have to note his account that the phone is water damaged though. I guess he'll be back tomorrow b*tching about how we screwed him over by noting the account. I don't see how people can take fraud so lightly.

Lady bought a phone from us the middle of June this year. She came in a couple days ago because she hadn't received anything back regarding that rebate. I called into our rebate fulfillment department. After waiting on hold for 30 minutes, the customer left and gave me her phone number to reach her at to let her know what I found out. They arent' showing any record of any rebate request being submitted by this lady. However, they said that if she had photo-copies of her paperwork, they would expedite her request as quickly as possible, once it was received. She calls me back today, because it's my fault she didn't keep copies of her mail in rebate information, because no one told her, and it didn't say anywhere to make photocopies. She...
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i just realized u were talkin about chad amsrud and i was talking about chad freidrich

Customer - "Can you add a share line through Verizon on a family share plan and have it share my minutes with Cingular?"

Me - "No"

C - "What about Sprint, can you do it with Sprint?"

M - "No"

C - "Well, since you can't do it, can they do it for me?"

M - "They can set up a line with their service provider. Cingular can only set up Cingular, and same with Sprint, VZW, etc..."

C - "So if I go to them they can set me up on a Verizon phone and have it put on a Cingular share Plan?"

M - "No, would you like for me to set up service for you today?"

C - "No thanks, I'll just go have Sprint set me up"


I give up on these people. I don't understnad how people can literally be stupid. I thought I'd saw/heard it all before....
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*wave*

Not going to miss ONE thing.

Not the ridiculous goals set by the higher ups in my company.

Not the a$$holes that come in pissed off at me for their incompetence.

Not the coworkers that i sacrificed time off for, just for them to stab me in the back later.

Not the pathetic traning seminars that do little more than waste my gas money and time to drive out and listen to someone tell me somthing that i already knew.

Not the overtime/commissions that i was never compensated for, eventhough i did the work to make the company slightly richer.

Not the bullsh!t chargebacks for dilenquent activities that i took no part in, yet was punished for simply because they coulnd't "prove i DIDN'T do it..."

And last but not least....
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Hey. I'm pretty new to this business, I've almost been working for Go wireless about 2 months.
I've been reading through the stories you guys post, and the ones we sometimes recieve through our system.. and wow.
I really hope I never run into anyone you guys have. ;-)
Any advice you can give to a new girl?

Sooo when you have to use the restroom... can you leave your kiosk or leave the store to do so?
I think I can, but I'm too afraid to! And I really gotta!
AHHHHHHHHHhhh

It's such a slow day today.
The only people that have talked to me have been wanting to know where This store was or where That store was.
I'm tempted to say "I have no idea"
But I can't bring myself to lie. ☹️

I just heard that Verizon is going to be building a corporate store near Traverse City Michigan! Does anyone know if this is true or not?

...And my lunch break will be over! And I hear screaming kids outside!!!

😳 😳

I just had a customer upset because she broke her phone and didn't want to pay retail. I couldn't offer her a refund for three reasons:

1. She's not an authorized user on the company account
2. Her company has a past due balance of $4000
3. She had an upgrade four months ago

I just spent an hour talking to her, customer service, and to her business manager or whoever. They kept trying to make deals with me--"What if we cut a check for the past due amount right now and fax a copy to you?" No, I'm sorry, says I, but the payment has to be posted before she can upgrade. Plus she's not authorized, plus she's not eligible.

If your company is so huge that you pay four grand a month for your cell phone ...
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I hate when you tell people about a certain policy and explain how they can go about fixing a problem and they reply with "Well, I don't want to do that". OK, sure, let me just go ahead and change everything because you don't feel like going through the proper channels.

Like today, this lady had a defective phone that is dropping calls and not getting signal in places that her husband's phone (on the same plan) does get signal.

The husband was intelligent enough to bring his phone in and exchange it within the 30 day return policy so his works fine now. They got their phones on 7-20, so it's past the 30 days though so I can't take her phone back.

I explained that she simply needs to call customer service and they'll send her a new...
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🤨
Just had a guy come up.
He thought he had service with us, wanted to know how much of a notice he had to give to switch plans, I told him none. Then he told me he was on a WI and UP plan, and I know we don't have service in the UP.
So I asked if I could look up his account, he gave me the info and I tried, didn't come up. And I'm like you're SURE you have us? And he was posotive!
I tried looking him up again to no avail.
Turns out he has Cellcom. 👀
Didn't make me mad, just made me laugh. 🤣

A guy came in twenty minutes ago wanting to pay half of his bill with cash. We told him we don't take cash for payments here, but he could go to the mall service desk and buy a prepaid Visa card and use that.

Ten minutes later I get a call from a lady that went like this:

Her: My husband just came in there and paid his bill and said you guys couldn't give him a receipt.

Me: We always give receipts with payments. I don't recall processing a payment recently though. When did he come in?

Her: Like ten minutes ago.

Me: Yeah, I've been here for the past hour and no one has paid a bill here.

Her: He didn't just come in there?

Me: Well, there was a guy that wanted to pay part of his bill in cash but we told him we couldn't t...
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Customer to me -
"Why does your pre-pay plan HAVE to have that $.99 daily access fee. Why? I don't understand it, why?!"

Me to customer -
"Same reason gas is so expensive. Because some guy sittin in an office somewhere just thought it would be a 'ducky' idea!"

She didn't care about the value of the service, she just wanted to know WHY we charged that. She didn't think she should have to pay a daily access fee, because the cost of the cards were enough.

Finally she just said "is there an option that doesn't charge me a daily fee?"

I said "TracFone, but don't bring it to me to activate."

I worked with a customer for a long time today trying to figure out how to turn off the display on the d807 while it is in a charging mode. Anyone help out.

Thanks

There is this man, we call him the candy man.
he walks the mall everyday.
And he throws candy at us everday.
It's like a parade, EVERYDAY! 😁

Except, once, he beamed my coworker in the head with a mint. 🤣

this is prolly another cliche thread but here it goes...

sick of this:

i'm on social security i need a discount..
i'm in the military and i risk my life for you do i get a discount?
hook me up with a free phone so i can complain about it later and gimme a discount.
im a hurrican victim give me a discount...

omg ppl. i'm not the flea market and i'm not a car salesman.