Shop Talk

These are some of my least favorite things to hear from customers when they first approach the kiosk:

-Which ones are your free phones?

-Tell me about Cingular.

-I have a question about my bill.

What questions/demands do you hate hearing from customers the most?

Stop giving me too much info #1. #2 When I keep interrupting you so we can move on shut your mouth quit trying to take control because you have no clue how stupid you sound.
#3 If I tell you that I am not that department so I cannot speak for them- shut your mouth and quit asking me about them and what they will do.
really just shut up, listen to me, quit interrupting me, and just shut up.
thank you

This should be fun:

Mine is

" I shouldnt have a late fee i paid my bill on time."

When it shows in the system the phone was cut off.

Has anyone heard anything about Cingular getting the Treo 750? I work at an agent and they told us we would be carrying it starting January 5 (we could order it that day), but on Phone Scoop it's saying it hasn't been picked up by any US carriers as of yet. We don't have price cards for them yet so I'm wondering if we're actually getting them. Also, my wife works at the Cingular corporate store across town and they haven't gotten them yet.

Anyway, if you've heard anything one way or the other I'd appreciate the info because I don't want to tell people we'll be getting it in if we aren't actually carrying it...

so this lady decides to call in and ask to have a 3rd line added to her acct. her credit class only allows for 2, with 150 deposit per line. now the company i work for has a new offline team that evaluates the customers acct after they have had 1 yr of service to upgrade the credit class. but there are certain restrictions:

1. acct cannot have a past due balance.
2.the acct cannot have been hotlined more than twice in the past 12 months.
3.the acct cannot go into npd status at all in the past 12 months.

well this lady's acct has had 5 npd treatments, 12 hotlines, and is 90 days past due, so she ain't gonna get her 3rd line.

i try to explain to her that she is not eligible for a 3rd line because of her acct status. she blows a gask...
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Situation: I have T-mobile, my friend has Verizon. He has no text messagin plan, so if I text him, he gets charged.

Question: If I go to Verizon, can I text him without him being charged because of the In-Network texting?

Customer kept arguing with me that he should not be charged Canada LD because his plan advertises “no LD” and he is going to sue me, personally along with our whole company and marketing team. He had my name at the beginning of the call, which is fine considering I use a fake name on the phones plus I have no liability whatsoever to his claim (had to sign paperwork to use the diff name).

Sure, good luck with that one buddy. You have a better chance getting a free replacement for a water-damaged KRZR after 1 months of new service. Seriously, you do. 😈

Any one ever heard of a dealer called Cellular Art?

Are you greaseballs so desperate for sales that you must insult indirect dealers and claim "that's not a real store" to any customer that has purchased a phone anywhere else within the past 30 days?

And then every person I've spoke to at a COR store seems incompetent and uneducated.

We are essentially the same thing, except Cingular pays your rent and we pay our own. Plus you guys have so many advantages (i.e. crediting bills, ability to do upgrades while customer has past due balance), that you should be able to outsell me without mudslinging.

This goes to you customer service reps also. Always misleading customers with false information and informing them to go to a Cingular owned store. I'm leading the charge to keep food in your...
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I just had a guy stop abruptly in front of the kiosk when he saw the SLVR and exclaim "Oh wow!! A non-folding RAZR!!! Weird!!" And then he left. Seriously people, how long has the SLVR been out? @_@

Most of my co-workers read my posts here. I know this. Despite this, I still ream them with every chance I get.

Actually, I don't ream them all, and in fact, I don't ream myself - at all.

Everyone here seems to think that I am ****y, and that I don't point out my weak points. So, here are my main weak points - and in turn, why everyone I work with doesn't really care.


I show up every day to work with red eyes, hung over, and in a grouchy mood. It's because I drink and party really hard - every single night. And that's okay.

Generally, I show up late. 30 minutes usually. Sometimes I'm on time. I'm usually on time if I stayed up all night drinking and never went to sleep.

Most days, I spend my time talk ...
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So if you haven't guessed, I'm bored witless today and wish other people were posting to amuse me... as a result I'm posting whatever comes to mind.

Our department, on Sundays, maxes out at 16 agents... we're probably at 12 at the moment. That means that if somebody calls in twice on the same day they stand a decent chance of getting back to the same person. I happens fairly often... or they will end up at the next agent over (twice today.)

As most of you know, when somebody doesn't get an answer they like, they will just hang up and try calling back (in the Admin department they have lots of problems with this, same people calling in a dozen times trying to get different answers.) They really don't like ti when they get back to me....
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Honestly sir, if you say "Oh, I thought it was just a cable." repeatedly it's not going to change the fact that we sell a 'data kit' which includes a cable and the software to run the driver for the phone on your computer. Even if we sold the cable by itself it would do you exactly zero good because your computer would go "oh, lookie, something new hooked up, ok, nope, I don't have the drivers, I have no idea what that is... please give me the software to make this work..."

Seriously, this guy kept going "Oh, I thought it was just a cable." and I would say "No, Sir, it's a cable and the software for the computer as well. We don't have just a cable." like five times. Saying that won't magically make the cable cost less.

Nothing major, just help my buddy out.
Check out his band, www.myspace.com/wearembt

If you like Cartel, My Chemical Romance, Jacks Mannequin, Red Jumpsuit, etc.. then you may enjoy them.

Be sure to check out Moment Of Silence, its my favorite song.

Sooooo...

This woman calls in and starts off with (the dreaded) I've been on this call for 18 hours and been transfered 7 times. I know you didn't start this but... (but I'm going to take it out on you anyways.) And you can apologize all you want but I want this fixed!" Tirade.

Ok, first, with the way you're behaving, I'm not going to be apologizing for anything I didn't do since clearly it's not going to do anything toward placating you anyways... if I though it would help certainly but in your case, nope.

Why do people think that having a fit like that is going to get them cooperation? It makes me go "Well hell, this is going to be an impossible problem, probably has nothing to do with my department, she's been such a psycho a...
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I was just in line at Orange Julius and got to witness an idiot placing his order while waiting on my food.

Orange Julius has three flavors of their regular smoothies: orange, strawberry, and strawberry banana (which is made by mixing exactly the same stuff as the strawberry smoothie but they put a banana in the blender too).

Here's the conversation between the customer (c) and employee (e):

C: I'd like a Strawberry Julius with a banana in it.

E: OK, one Strawberry Banana Julius.

C: No! I want a Strawberry Julius with a banana in it!

@_@

I had an awesome guy yesterday that really disrupted my busy day of doing nothing. I was sitting here looking at the forums and a guy walks to the opposite corner of the kiosk and just screams "Hey BRO!!!!" at me.

I looked at him and asked if I could help him with something and he just kept saying he needed help with a phone. I asked what phone and what he needed and eventually he said "I need like a credit check or something."

When doing the credit check I asked for his social. I'll change the numbers for obvious reasons, but here's how it went.

M: What's your social security number?

C: 111-11-7532.

M: What's your home phone number?

C: Wait! It's 31! 31!

M: OK.... (fix social to 31)

I completed the credit check ...
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I don't know how US Cellular does it, but the way it works with Verizon is as follows: Verizon (or another vendor) sells us the phones. We sell the phones at reduced prices with activation or upgrade. Verizon pays us a commission on the new activation or the upgrade. The amount of money they pay us on a new activation is based on the plan the customer gets. The amount of money we make is dependent on how much we discounted the phone. Let's say Verizon pays us a commission of $250 on a new activation on a plan that is $39.99. If we bought a phone for $144 and sell it to the customer for $49.99. We lose $94.01 on the phone itself, but our net gain is $155.99 because of the commission we earn ($250-$94.01=$155.99). Verizon pays us a

...
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Two custies in a row want service but do not have valid ID. I try to explain that since we cannot see them, we need a way to establish that they are who they say they are. No, your social is not enough. I still can't see you, I need a driver's license or state ID number. Period.
How about the first guy told me he just got out of the federal penitentiary five days ago 👀 so all his ID's were expired, but "I should have excellent credit, and I need a phone for my home-based business." (Yeah, OK. Home-based cause you got that nice ankle bracelet they were so kind to give you downstate?)

The second one was reading me numbers off his firearms license and wondering why it wouldn't go through. 🙄
This is within the first hour. Sa...
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All the time customers come in with excuses like:

But I've been with the company for xx years!
[[How long have you been shopping at (insert grocery store or gas station) for? I'm sure a lot longer, but they don't give any special deals.]]

or

There's a warranty on it right? (liquid damage)
[[Your car has a warranty, but if you drive it into a lake, they won't fix it for free, that's what insurance is for.''

or

I have insurance, so why can't I get one now?
[[Your car has insurance, but if it's stolen you can't go to (insert car manufacturer's name) and get a new car that day, you have to go through the insurance, they might even give you something to use in the mean time.]]

or

It was broken for twenty days, can i get ...
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