Shop Talk

So my coworker was talking about drug sniffing dogs and said something along this line.

"That dog was so dumb, he would ignore a bag of pot right next to hit and go after the book that you'd put a single weed leaf in for a day and then taken out... and it was only good for one find. It would find one thing, go crazy, and it was done for the day."

And I said...

"Sounds like some of the guys I know."

He stopped, looked puzzled and then it dawned on him. And that is what we call Brain Pollution.

God help us it's slow and I'm bored, somebody save me, I'm dying of bored.

I'm in the process of something funny, I'll post and explain later.

I wonder what it would be like if we displayed the full price of phones, and the discount price in much smaller print.

Let's play out a scenario:

New activation customer walks in, walks to the wall of phones, and sees a phone priced as $180, then looks a little closer and sees a smaller price with a title: "New customer's may be eligible to purchase this phone for $30 after instant discounts."

Existing customer looks at the sign and sees the two prices, but knows they already have the service, they ask what they would pay for it, and the rep tells them that since they qualify for the upgrade rebate they could get it for the new activation price.

Hopefully this stops existing customers asking what price they pay for the phone the...
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When they make a payment compared to when their bill prints.

Cust:Why is my balance $95?!?!

Me: That is your December bill..

Cust: ...but I made a payment in December!

Me: Right, you did, you paid suchandsuch amount for the November in December, but then a week later your new bill printed, as it prints on this day every month and that is due in January.

Cust: It doesn't make sense.... how do have an owing balance from December when I made a payment in December....

Me: You made the payment right before the new bill printed, if you made the payment say a week after the bill printed then you wouldn't see a balance for about 2 weeks.

Cust: ... 🤨 This doesn't make sense!! You guys a ...
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I own a mansion and do what ever I want bla bla bla..... I get all kinds of women and make loads of money some times I work hard some times I don't and anyone who says any remotely bad about me is just jealous because they can't be me.

Am I

A)smorris

B)Terrel Owens

C)Gahndi

i work with a mormon fanatic. he loves everything about mormonism. i wish he'd keep his john smith bullshit at home cos it's affecting my sales 👿

mormons are so weird, i like my birthday

We complain about our idiot customers calling/coming in with the most idiotic requests/demands for credit or new phones or whatever but where did they get this idea from.

The fact is that people know if they scream loud enough they will get whatever they want because a sup would rather give a credit than follow policy and have this escalate to thier boss.

All too often sups capitulate to customer demands before they even here the entire story. To make matters worse, instead of the sup taking the call and handling the credit they want the rep to do it. So now that you been going back and forth for 30 mins and the customer has called you everything under the sun you get to go back to them and give them what they want; very demoralizing...
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me: Thanks for calling Sprint, this is ______, how can I help you?

cust: um, yeah, I just got a phone last week and I dropped it in water/the snow/broke it in half...so can I come get it replaced?

me: Do you have insurance on the phone?

cust: No, why? I just bought it last week so I should be able to return it and get a new one.

me: I'm sorry, we don't accept returns on damaged merchandise. Without insurance, that leaves you the option of purchasing a new phone at retail price.

cust: Well that's f'd up! This phone is less than a week old! *insert string of expletives*

I swear to God I've had this conversation at least five times since Christmas. Where, besides Walmart, can you return something YOU have destroyed and get a...
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A have a question about my Moto L6 phone?
I used to have a Nokia phone that I could put in silent mode, but leave one number ringing when called. (my boss)
I can not figure out how to do this with my Moto phone. I changed the ringer by grouping on the Nokia.
Can someone please help me.
If I can not get this working. I am open to buying software or something for the Moto.
Otherwise I will have to buy other phone.
Any info would be very helpful.
Thanks.

C=yeah I want one of them pink razrs
M=Sir, we do not carry the pink razr. Also, your line is ineligible to upgrade until (date four months away).
C=yeah, so send me a pink razr.
M=🙄 Sir, as I just said, we do not carry the pink razr, and if we did, I couldn't sell it to you because your line is not yet eligible to upgrade.
C=Let me give you my address and you can send it here.
M= 😳 I cannot do that, sir.
C=Oh, come on! I know you can!
M= 😡 *deep breath* Sir, as I've said repeatedly, your line is ineligble to upgrade until (date). And we do not carry the pink razr, never have.
C=Let me speak to your manager.
M=One moment please...

when you get on phonescoop on your day off from work, sitting at home...

--I could get a $150 credit on a new phone.
(after explaining the upgrade process, they repeat, but they told me I could get the credit (even though i've only had this phone 4 months.)
Or
-You could give me a $150 credit, and a free phone. (they assume any phone on the wall is free, and they will see a $150 credit on their new bill)

--You could fix my water damaged phone even though i told them it was just not working, and I know i don't have insurance.
or
-you would give me a new phone (for my phone that's not really broken, but since i'm tired of it, i find any excuse to say it is so I can get a new phone)

--You are a repair store (just because they say that doesn't magically make a tech and proper facilities appear in my stor...
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i know there are some gamers on here, so what are you gamertags?

In lurking for a few weeks, I've noticed this forum is mostly reps in call centers as well as sales (duh, I know, the whole "Shop Talk" thing) I've been in cell sales for a few years (Sprint, T-Mobile) and recently got hired @ a call center. I'm still sitting through 8 weeks of call center training (of which I can read all your fun and amusing posts, but can't respond until I get home to my own machine). I was wondering if any of you have any advice on keeping my sanity, and what have you all had better experiences with, sales or calls?

Cus comes in with a nokia 2125. I open up the back and there is a touch of water damage so I pull out the battery, and there is a little metalic gum wrapper from big red layed in behind the battery totally covering the prongs and stuff.
Me: what is this?
C: oh my child was trying to fix my phone for me.
me: well this could be the root of your whole problem. Metal and phones dont go so good together.
So I take the wrapper out of the phone and try to turn it back on. It flickers and dies and vibrates.
Me: I hope you have ins.

🙄

IC502 HYBRID CELL PHONE.. SEEMS NO 1 SEEMS TO ACTIVATE IT.. I THINK SPRINT R NEXTEL REPS R SO STUPID..AND IGNORANT. DONT EVEN WASTE YOUR TIME ASKING ANY FORM OF A QUESTION TO THEM..
U WILL GET THE RUN AROUND EVERYTIME.. NONESENSE
STUPIDITY.

Hey guys.. I love you all. you are all very hilarious. But back to work.. anyone wanna share how to land business deals.. and such.. Our are really terrorizing us and we need to land more.. please write back


Laura

Just remembered this call from a few days ago.

This lady called in because for Christmas she bought a nice new pink razr, and she calls in saying her phone is not working. I tried some basic troubleshooting, nothing. She was very vague, so I started checking remarks to look for clues, and apparently the customer had been in the store earlier. Lots of notes, good notes.

The customer, in following the instructions that came with her phone (yes she was following the instructions, and I'm laughing as I type this)..she peeled off the battery wrapping and rendered her battery...and phone useless. Not just the plastic baggie the battery comes in, but the ENTIRE battery rubber/protective thing that comes around it. 👀 Of cours...
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C: I just placed an order, like, five minutes ago and I'm moving next week and I need to change the address on that order.
M: Mrs Customer, I apologize, but I cannot discuss this account with you because you are not the account holder. I can tell you that once an order for a phone is placed, we have no way to make any changes to it--
C: I don't believe you! I just placed that order!
M: 🙄 As I said, ma'am, once an order has been placed, we have no way at all to go in and make any changes to it. Once it's gone, it's gone.
C: *yelling* I STILL DON'T BELIEVE YOU! YOU CHANGE MY ADDRESS!
M; Ma'am, I'd really appreciate you not yelling at me. Now, as I said-
C: I WANT YOUR SUPERVISOR!!!
M: Please hold...
*cust hangs up 30 seco...
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This woman just asked me if we have a Nascar phone. I should advise you at this point that she is wearing a big Nascar leather jacket and has feathered bangs that start at the middle of her head.
So I say 'I've never heard of a Nascar phone and if we do have it we don't stock it here.'

Her eyes got as big as saucers and she said 'You've never heard of the Nextel phone? But they have them at the track! At the big Nextel stand!' (like there's only one track...)
so I said 'you can probably buy it through customer care.' and went back to typing on this forum...

Now she's looking at a "Rizr'. God help me...