Shop Talk

Is there a full moon tonight that I'm not aware of??? We have had the wackiest of the wacky customers/visitants in here today.

1) Customer just called and yelled at ME because my other sales rep is out today with the flu. What am I supposed to do, call her in puking so she can fix his water damaged phone?

2) Had a visitant in... He's looking to switch to VZW from Cingular, but not till March....expected me to guarantee him phone pricing and that they would still be on shelf and in stock at the end of March..... Um... I can't even guarantee I'll still be here, let alone the phones they change every quarter. 🙄 Oh, expected me to have "them activation fee's waived" by then too.

3) Lady wanted me to cancel her contract with no ...
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fun 1:

Customer wants to add prepaid airtime. He is a regular customer. H knows we ask for the phone number to load the time on. When I ask him for the phone number, he replies "Man, why the f**k did you have to ask me that?"

I instantly responded "because I exist to make your life difficult."

He laughed and gave me the number

fun 2:

Customer is yelling at me because telesales called him, took a month to send him paper contracts, and now that he sent them in, it's been another month and he hasn't seen new phones. He's pissed.

My response: "Had you come in here, you would have been done with this whole thing 2 months ago. While I have no direct connection to telesales, if you know the name and extension of the rep yo...
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I had a customer who I spoke to a couple of months ago return this morning to get service with Sprint. He had spoke with another rep here yesterday and was ready to go. Now I must say he's the customer you hate. The one that keep telling you what the rep told him. Conversation:

C: He said I could get the 39.99 plan.
M: Yes
C: He said I could get the home charger too.
M: That comes in the box with the phone.
C: No activation fee.
M: We offer that to all customers.
C: One month trial.
M: Yes, that's Sprint's trial period.

This conversation goes on and on.....

Anyway, we get to the credit application. That's when I see the dreaded deposit. 😢 I let him know. Tht's when he starts fussing at me. "Why do you need a deposit?!!!...
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I sometimes wonder who is behind that witty phonescoop username as I read hundreds of posts throughout the week. So for those willing, let us know in your subject line your ASL, or anything else you'd like to share.

The screen is cracked and they get mad at us when we say it's oow! WTF?!

Just had a customer in store. He was in a couple days after Christmas to pay his bill. His service had been connected on Christmas day due to non payment (for like the last 3 months). He stated he wanted his service to remain disconnected because he wasn't using the phone anymore. Since I'm indirect, we can't view terminated accounts, so I called in to be sure that this customers account would remain disconnected, once the payment posted, as he was no longer using it. They told me it would be, and that was the end of it.

He comes in today because he has received a bill with an early termination fee on it. Argued to the ground that he shouldn't have to pay it because we terminated the contract, not him! Explained over and over aga...
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Anyone know what happened to it. I don't really do read time or read KMS much, but its just gone from ASI and the website, just vanished, that was an awesome phone. Anyone? 😢

I know this has been covered here many times, but i'm bored, and i know you are too, so here we go...

I just added on a line to a family share plan. It had two lines sharing 700 minutes. They haven't -not- gone over one month and the current balance is over $500. So I asked if she would like to increase the minutes to the next plan for $20 more a month (it doubles the minutes- and now that there will be a third person taking from these minutes it would be a smart idea)... she starts raving about how all the vzw reps just want to get her on a higher plan. I explained that that is not the case and that if she were on the higher rate plan she would actually save hundreds of dollars in overages (that are now going to increase because she'...
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07502 is NOT an area code!

i had someone come in wanting a razr phone which i sold out of and told her that i would have it in the next day. I asked her if i should hold pne for her and she told me yes. So i did took down her number and called her the next day when it came in and she tells me she is home sick and will stop in when feeling better but wants the phone to hold it for her. So i do and a week goes by and she never came in. So i look up the account and see that the very same day that she came in here she wen elsewere and got the phone. Why couldnt she tell me that when i called her the next day and she tells me to hold it for her and she would come in. I lost another sale when i sold out again and didnt sell it to someone else. Just plain our RUDE. I called ...
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I know this isn't the proper place but i don't give a $hit I'm spreading the word. After one year and two day's my 360 just died. Unbelivable just got off the horn with cust. servc and I wan't to punch the broad in the mouth. I have never gotten such attitude from anyone in my life. There going to fix for free but i strongley suggest anyone with a 360 especially a launch unit to take advantage of the extended warranty and send it in for a newer one. The hardware is a piece of crap.

this customer comes in mad because she was told she got free roaming but there was roaming charges on her bill. so i look up her bill in the system and i guess she didn't think i could see that it was international roaming charges. and then she pretends like she wasn't told she had to pay for roaming when i see she had the international roaming plan on her account and our international department has to contact the customer and explain all charges before it can be added to the account, not to mention the note on the account saying the international charges were explained to the customer. when i explained all this to the customer she looked like a deer in headlights. then she payed her bill and left. why do people think we're stupid?

Baba Booya! Da Man(Sprint) is finally getting ready to bounce with the PHAT(Pretty Hot And Tempting) Motorola Q by mid February in all their sales distribution channels. I think it would be dope if they could get it to their peeps by V Day so I can whip one out for my fly honey mama. BTW, to all the Corporate Retail Communication Consultants/RCCs, don't you just love how Elvis has crept into our documents this past Wednesday. LOL!

Here's the Offical PR from Da Man(Sprint)
http://www2.sprint.com/mr/news_dtl.do?id=14920 »

C: I need minutes for my Go Phone.

M: Did you want $15, $25, $50, $75, or $100?

C: How many minutes do I get for $15?

M: It depends. Are you on the $0.25 a minute flat rate plan, or the $1.00 a day/$0.10 a minute plan?

C: No. They just got this phone for Christmas.

M: OK. That doesn't actually answer my question. The amount of minutes you get for $15 depends on which rate plan you have on that phone so I can't give you an exact amount of minutes without that information.

This guy STORMED OUT soooooooooooooo pissed because we were going to have to charge him $15 for a phone book swap because he bought his phone at Radio Shack and doesn't have ESRP on the phone.
Then he came back to use our phone beacuse he locked himself out of his car. HAHAHAHAHA.

So a few weeks ago I sold this custy a phone/plan...he calls today saying phone is malfunctioning, wants to swap it out...I look at the memos on account, he called in 3 days ago saying he dropped the phone in water and has activated an old phone on the line...and has no insurance...

M= So what seems to be the problem with your phone, sir?
C=It won't charge
M= 🙂 Now, would that be the phone you bought from me a few weeks ago or the phone you activated a couple days ago?
C=The one I bought from you.
M= 😁 And would that phone also be the phone you reported dropping in water on the first?

*crickets*

C= Um...well...yeah...
M= Well since that's the case, sir, and you don't have insurance on your line, I would not be able to ship yo...
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1. People who walk by and grab a fistful of random brochures, none of which are our rate plan guides. I don't know why it irritates me but it does. Probably because the plan guides are right smack in the middle of our counter and no one can ever seem to locate them!

2. People who mumble their number! I'm partially deaf as it is so don't get cranky with me when you have to repeat yourself three times. E-nun-ci-ate, dumbass!

3. Women with inch-long acrylic nails who like to tap them on our glass cases. It doesn't make our transaction go any faster, I promise.

What are yours?

Why are they always circling the kiosk half an hour before we open?!?! As soon as I walked in the door some dude pounced on me because apparently it is possible for me to open a store the second I walk in. Now there is a couple looking pissy because I told them that I would be happy to help them in fifteen minutes but they seem to think that I should stop counting my drawer and doing paperwork every three minutes to take a phone out of the case for them. God, the worst thing about a kiosk is there's nowhere to hide!

If they hassle me, I'm a real jerk about it too. I won't turn on my lights and help them until exactly 12:00. They can just stand there and do the potty dance like a whiny four year old because STORE HOURS ARE STORE HOURS!

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I had another question too... when I was selling phones for T-Mobile (early, when they first rolled out in the NE section of the US) when customers phones would break, I'd just have them buy a prepaid phone and stick the SIM that phone until it was upgrade time. I never had any one come back or complain it stopped working. The GSM company that I work for now says that doing so will eventually fry the SIM and not to suggest sending them to retail stores to buy the prepaid. Is this true, or just bulls**t to get more money out of the customer? I'm aware that some features won't work properly, but the could at least use their minutes they are paying for... 😕

i officially hate my job. i officially hate whiney @22 people who think everything is free. i hate the public. i hate the problems. if i stay here ill end up in jail sooner or later. so on the end of this note...i walk out. thanks for the laughs