Shop Talk
Worst introductions from customers
These are some of my least favorite things to hear from customers when they first approach the kiosk:
-Which ones are your free phones?
-Tell me about Cingular.
-I have a question about my bill.
What questions/demands do you hate hearing from customers the most?
-Which ones are your free phones?
-Tell me about Cingular.
-I have a question about my bill.
What questions/demands do you hate hearing from customers the most?
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can i see this one.....?
how much is that one...?
where are all your other phones...?looking at a brochure while asking this....
how much is that one...?
where are all your other phones...?looking at a brochure while asking this....
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I also love the "Which phone goes with this plan?" As if each rate plan has a designated phone you have to use with it...
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lmfao...yeah i know right....
oh and lets not forget the classic.....
how many minutes do i get with this 300 minute plan?
oh and lets not forget the classic.....
how many minutes do i get with this 300 minute plan?
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Or this one:
M: The lowest family plan we offer is $69.99 for 700 minutes.
C: How much does that one cost?
M: The lowest family plan we offer is $69.99 for 700 minutes.
C: How much does that one cost?
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lmfao......
or the all time favorite.....
damn i forgot it must have been that stupid my brain would not let it enter..... 🤣
or the all time favorite.....
damn i forgot it must have been that stupid my brain would not let it enter..... 🤣
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Si. Hablo espanol. Que queiras? No tengo prepagado. Quieras contracto de dos anos? Si.
Teine licencia y regal? Por credito...
LOL.
I love being me.
Teine licencia y regal? Por credito...
LOL.
I love being me.
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yeah i love being me to.....
when ever someone comes up to me speaking spanish:
c: hablas espanol?
me: no preo yo parle italiano....como creosa veliteso por telefono cellulare.......?
c: o bueno como estas....
do i need to continue.....?
when ever someone comes up to me speaking spanish:
c: hablas espanol?
me: no preo yo parle italiano....como creosa veliteso por telefono cellulare.......?
c: o bueno como estas....
do i need to continue.....?
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Here are some that customers say when I answer the phone-
Is this ADVANCED tech support -or- Get me ADVANCED tech support (Keeping in mind, I answer thank you for calling Sprint together with Nextel this is XXXX in ADVANCED TECH SUPPORT)
Did that other person just transfer me (NO S#!T 😳 )
Are you the supervisor???
Is this ADVANCED tech support -or- Get me ADVANCED tech support (Keeping in mind, I answer thank you for calling Sprint together with Nextel this is XXXX in ADVANCED TECH SUPPORT)
Did that other person just transfer me (NO S#!T 😳 )
Are you the supervisor???
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yeah that one is always followed by a
yell or a cry depending on how old they are.....
yell or a cry depending on how old they are.....
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once you hear that you know its only going down hill from there. or the ****s going to hit the fan 🤨
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That's when you stop, get a confused expression on your face, tilt your head slightly and look at them like you're wondering how on earth they are alive with no brain.
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Ah me too... I stop, and leave a small silence while I make the face anyways... if you're lucky they're realize how dumb the question is and just hang up.
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If they stay on the line you explain slowly like you're talking to a not so bright child. "Well... it means... not the United States... so other countries."
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hahaha i need to try that.. i get that question a lot.. or when i tell them that they have international roaming or long distance charges.. they procede to tell me that they have the nationwide long distance or that roaming is included...
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I get this one all the time:
Customer: So...do you guys have any phones?
Me: Yes, they're right over there. (points to entire wall of phones, over 20 in all)
or...
Customer: So, do you sell phones here?
Customer: So...do you guys have any phones?
Me: Yes, they're right over there. (points to entire wall of phones, over 20 in all)
or...
Customer: So, do you sell phones here?
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I get both of those on a daily basis. I wish I could beat those customers.
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I work for a Verizon indirect and the sign on top of our Kiosk CLEARLY says Verizon....BIG red letters and I get at least 20 people a week that start with "Do you handle Verizon accounts here?"
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That's better than having a huge orange Cingular logo plastered everywhere on the kiosk and constantly getting "Do y'all handle Sprint/Qwest/Verizon/T-Mobile?"
Or my favorite because of the reservation nearby. We have a partnership with Cellular One and our customers can use their towers for free and their customers can use our towers for a roaming fee (Cell One chooses to charge them, we choose not to).
At least once or twice a week we have a person come up and have us try to look up their Cellular One account or ask us for help with their Cellular One phone and look at us like we're crazy when we tell them this isn't a Cell One store. It's pretty amazing.
Or my favorite because of the reservation nearby. We have a partnership with Cellular One and our customers can use their towers for free and their customers can use our towers for a roaming fee (Cell One chooses to charge them, we choose not to).
At least once or twice a week we have a person come up and have us try to look up their Cellular One account or ask us for help with their Cellular One phone and look at us like we're crazy when we tell them this isn't a Cell One store. It's pretty amazing.
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The name of the company I work for is Cellular Plus so we constatnly get people coming to us with their alltel (formerly cell one)accounts and get pissed when I can't despite all of the Verizon logo's plastered all over the side of the kiosk (We are a premire retailer so our indirect signing is small) Really, it's rediculous. It's even worse when they try and argue things like, "Well I bought this phone from you guys"- Well, no, you didn't. I can tell, because we DO NOT SELL ALTELL HERE!!!!
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They have no excuse here. Our company's name isn't found anywhere on the kiosk. It just says Cingular and everything is orange. There's no reason at all to get confused.
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"Where's Verizon/Cingular/T-Mobile/US Cellular/Alltel?"
"Make me a deal"
"Are these all the phones you've got?" We actually have over 20 phones on display, not including Nextel, Boost, and Virgin Mobile, but some customers only seem to be able to see the phones they are standing directly in front of.
"Make me a deal"
"Are these all the phones you've got?" We actually have over 20 phones on display, not including Nextel, Boost, and Virgin Mobile, but some customers only seem to be able to see the phones they are standing directly in front of.
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"What are your specials?"
I need to start replying with the lunch specials of the Mexican food place next door.
I need to start replying with the lunch specials of the Mexican food place next door.
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I love that one, too. The closest real resaurant (the kind that should have specials) doesn't do many specials or that would work here!
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Mine is a non verbal one. It's when you greet them and all they do is stare at you, walk over to the counter, and set their phone down without saying a word. What the hell? Do they think we can read their minds?
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I love it when the first thing they do is throw the phone at you and say "Fix It!"
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"I'll fix it by shoving it up your ass!" I would love to say that.
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you have the Motorola V220?
Is that the razor?
me . no
cust . Well it's that moteroller razer
Is that the razor?
me . no
cust . Well it's that moteroller razer
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I actually had 2 customers come into the retail store I work in the other day with their Alltel and Verizon Wireless bills respectively wanting to pay them and then accused me of poor customer service for not taking their payments and wanted not only the name of my store manager, but also of my retail sales manager. LOL! I guess it would help if ya'll know I work in a corporate Sprint store.
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On the phones:
"I'm tryna get a credit check done."
This tells me two things: the deposit required will be somewhere in the neighborhood of my weekly gross and you're not going to pay it because you don't have a credit/debit card or checking account. Therefore, you're clogging up my line. I could be talking to somebody ready to actually spend some money. 🙄 Anyway, we are not the freaking credit bureau. We don't run credit just to run it.
-"What are your specials?"
🙄
-"Do you got any free phones?" (the answer is always NO) 🙄
-(After I describe a calling plan to them) "Does that come with a phone?"
Did your HOME phone service come with a phone? 🙄
"I'm tryna get a credit check done."
This tells me two things: the deposit required will be somewhere in the neighborhood of my weekly gross and you're not going to pay it because you don't have a credit/debit card or checking account. Therefore, you're clogging up my line. I could be talking to somebody ready to actually spend some money. 🙄 Anyway, we are not the freaking credit bureau. We don't run credit just to run it.
-"What are your specials?"
🙄
-"Do you got any free phones?" (the answer is always NO) 🙄
-(After I describe a calling plan to them) "Does that come with a phone?"
Did your HOME phone service come with a phone? 🙄
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