Shop Talk
The Problem with a small Department
Our department, on Sundays, maxes out at 16 agents... we're probably at 12 at the moment. That means that if somebody calls in twice on the same day they stand a decent chance of getting back to the same person. I happens fairly often... or they will end up at the next agent over (twice today.)
As most of you know, when somebody doesn't get an answer they like, they will just hang up and try calling back (in the Admin department they have lots of problems with this, same people calling in a dozen times trying to get different answers.) They really don't like ti when they get back to me....
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I hate talking to the same person twice âšī¸
HypnoFant said:
Some people just should not be let out of the house.
Oh my goodness...I say this at least once a day!
Our department is also small. I often get the same people. I love it when they call back b/c they didn't like what I said and they get me again...
C=I just called in and the last person, you know she was really rude, she wouldn't (waive a valid charge/make the Razr free/make the Blackberry's voice/data plan one and the same/allow me to upgrade 4 months into my contract/(insert other retarded request)). Can you help me?
M= đ Actually, I was the last person you spoke with, and my answer still stands. *pause to let that sink in*
*crickets*
Is there anything else I...
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