Shop Talk

To the customer service rep that actually told the customer he would have to pay $25 for his replacement SIM card!

So I love selling at&t, sure theres problems sometimes but for the most part I've had good experiances. However a recent situation has made me want to have nothing to do with them.
I had a customer to come and add a line to his account, everything seemed fine. We went over paperwork, accepted contract blah blah. But then I went to invoice him out and a $300 deposit showed up. Nothing had mentioned it before now. So I call it in. Customer Care says let me look. I call Analyst review. they say, system error, he doesnt have to pay, talk to CC. CC rep call back, same info. Tells me no deposit required, it will be taken care of. Customer leaves happy.
Two days later. I get an email demanding to know why I did not get the deposit, I explain. T...
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customer service reps telling me how to do my damn job

PLEASE TELL ME WHAT SPECAIAL TRANING HAVE THEY GOT THAT I DONT

hell half my damn custys come into my store because a CS rep did not fully inform the custy of what was going to happen

so bite me

Ok so the meeting this morning was Sprint announced the 99$ unlimited plan. It includes unlimited voice,text and data. This blows away all other major carriers. Sprints data speeds and offers cannot be touched by anyone and with voice services practically being the same this is an AWESOME plan.

im planning on buying a new phone tomorrow and im wondering which one i should get .. any comments

An older guy, somewhat rough looking saunters up to my desk.

Me- "can I help you, sir?" 🙂

Old Guy- "no" (keeps walking towards me)

...

OG- (gets to the desk) "how do I set the time on my phone" 🙂

M- "it sets itself" 🙂

OG- (gets quizzical look) "It can't be February 29th!" 🤨 😕

M- "Yes it is." 🙂

OG- ... 😕 👀

M- "It's leap year.." 🙂

OG- "Are you serious?" 😲

M- "Yeah, easy way to remember it is that it usually happens every presidential election year." 🙂

OG- "okay thanks." 🤭 (walks away looking at his phone as if it just took him through some space-time vortex)


He was a nice old guy that made my afternoon more tolerable.
🙂

the nvp (or employee discount) doesnt apply to this plan ☹️ kinda stinks

Does anyone know what the diffrence is if a customer goes online to verizonwireless.com and they go into a direct store what the price diffrences are? I always thought they are the same but i am told that is not true. I am assuming some are and some are not. How do other indirects set there pricing? Do you charge the same as the web?

The two people we just helped, a guy about fifteen, and his mom make me wonder about parents. They were nice enough people. I didn't think anything negative about them until I saw the teen's shirt which said, "Got Weed?"

I don't smoke it, but weed isn't really a big deal to me in the grand scheme of things. There are definitely far worse things that are legal. But, I don't understand a parent that seems to not mind their kid wearing that type of shirt, and most likely paying for it.
😕

So we have a conference call @9am - 11am thats suppose to be big news? Nobody knows what its about and I have 100 things going through my mind. In another forum here someone said Google may be buying us? Hmmmmmm I wonder.. well I guess I'll find out at our meeting tomorrow morning! 😲

because the new sprint plans aren't available till tomorrow?

Any one know why we get taxed 40% on out comm checks????? i've always wondered but never asked. I feel like it isnt legal lol.

Ok so I just help the craziest person I have ever met. This old guy walks up to me and says: "They have me locked out on the system". So I really didn't know what to say to this so I asked him to explain what he meant by that. He just kept saying over and over. So I asked him to see his phone and he wouldn't give it to me and kept saying "They have me locked out on the system" Finally he gives me the phone and I look at it. I see absolutely nothing wrong with the phone. I go into the network setting and hes says "There see all those numbers they are not suppose to be there". I try and inform the customer that those numbers are just the software versions and and he shouldn't worry about that. So pull up his account and he is going on...
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Does anybody out there know of any unlock codes for various AT$T phones?

when they don't have the bill in front of them? and they complain a lot when they can't understand it. well, it really is gonna be a reall challenge for you to understand the charges on the bill if you don't have it with you.


i wish custies would change their ways.... ☹️

that the later in the evening it gets the more stupid the customers get... ahhh why why why why why!!!!

http://consumerist.com/349527/get-out-of-att-without ... »

http://www.cellphonehacks.com/viewtopic.php?t=62290 »

You should check out the consumerist article and the preferred scripting to get out of an ETF by bulling reps and BSing tactics. 🤨

I plan on printing it out and handing it out to the agents on my team for as a counter-intelligence tactic. 😈

I have a huge business account that was charged $1300 of roaming minutes(which their plan includes) while in Hawaii. So I call the business department to get the credit and the lady tells me it's valid because they werent calling from the u.s. Really? Wow that's news to me

I just found out that my dealership is closing down. ☹️ We have two locations. One is a store and the other is a kiosk. They are about 30 miles apart. Monday, I found out that the store was closing. The lease is up at the end of March and our sales suck. They have sucked for a while and declined a lot more when AT&T took over Cellular One. However, our kiosk was going to remain open and with the money we saved from rent, electric and other bills from the store closure, we were eventually going to open a store in place of the kiosk.

However, that is no longer the case. I was just informed by my boss that as of the second week of March, we will be closing all locations. Apparently, AT&T came in yesterday to get him to sign a new AT&T deal...
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I'll probably end up just calling in, but I figured I'd use this resource too and see if I had any luck.

I have a customer who set up a new line of service a couple months ago, and ever since he set up, the caller id on his phone says the name of the person who used to have the line of service. I've tried "Swap Authorized User" (dunno if that's what it's called in anything but RMS) and it SAYS his name in the system where it's supposed to, I can't find her name anywhere on the account, yet when he calls a landline with caller ID it still says the other customers name.

Has anyone run into this before? Any suggestions? And would it be worth my time to bother calling in? I'm guessing that I'm gonna end up just having to change his numbe...
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