Shop Talk

Does anyone know how to send picture mail in a text message instead of an email on the mogul??? I've tried and tried looking but no luck.

"What do you mean you can't match the website? Isn't it all the same company." Gosh I really hate stupid customers....

11 days left in this business!!!

Do any of you other sales reps have customers come in looking for Aircards and when you tell them about the monthly service payments they're shocked.

Cust-"I have to pay every month? I thought I just had to buy the card!!!"

Me-"No ma'am, you have to pay for the internet"

Cust-"Fine, I'll just get Roadrunner then!!!"

Me- "Okay, good luck with that."


Oh, I also think it's hilarious when customers pick up the display cards thinking they're phones and start looking for the speaker and mic... it's classic 🤣

Why is it when you ask someone what provider they have, and they happen to have Nextel, they say "I have a Nextel."?

For example, someone would normally say "I have T-Mobile." or "I have AT&T."

But why is it with Nextel subscribers they usually say "I have a Nextel." What's the "a" for? Why not just say "I have Nextel"? No one really says "I have a Sprint." or "I have a Alltel."

Just an idle thought cause I'm so bored.

C - cust
M - me

M - (intro)....Calling in about getting an upgrade?

C - Yes

M - What kind of phone(s) are u interested in?

C - well I saw a blackjack II online.

M - Okay well we have that phone for $xxx.xx with a $XX.XX MIR.

C- Oh well I get the phone for free!

M - 🤨...okay. Why are you able to get the phone for free.

C- Well I ran into a store and they said that because im unemployed and homeless i can get one for free.

(Right!! I bet your going to tell me that you hung out with jesus last night too on your bench in the park)

M- well I'm sorry ma'm i can't give you that phone for free.

C- {Flipping Sh*t at this point] Why not the store told me that I could get one for Free!!1

M - Well im sorry ma'm i ...
(continues)

Why must customers come in here and comment about how you were looking online but decided shopping locally makes more sense. Drag me from phone to phone and want me to either explain and/or demo every feature on the phones. I tell ya what, most the phones have the same feature, I can give you an idea on my demo. Do I really need to show you that pressing the camera button, even though it may be in a different location on each phone, is how you activate the camera function? Or how about where to put the memory card. Yeah, it varies a little....but NOT THAT MUCH. And besides, what does where the memory card goes have to do with whether or not you will purchase this phone, or let alone have an interest. I asked you waht features and such...
(continues)

C- "THIRTY CENTS FOR TEXT MESSAGING... I DONT EVEN KNOW HOW TO TEXT MESSAGE."

C- "I ALSO WAS CHARGED FOR ROAMING IN LA PAZ, MEXICO.. WE WERE SEVERAL MILES AWAY FROM LA PAZ."

M- "We're you in mexico sir?"

C- "yes"

M- "Well the rates are the same throughout mexico... Would you like me to credit that .... 30 cents in text messaging charges?"

C- "You bet."

with the recent release of ubp6, custies won't be able to access nor make any changes in their account. i hope they'll bear with us.

come here because his phone got wet and isn't working and had an older phone he wanted activated on his line.

I tried looking up his account but he was in our older billing system which I don't have access to anymore, so I called NSS to take care of the swap.

(side note NSS is awesome)

I gave her the esn, and it came up lost/stolen. So of course, couldn't be activated.

I asked him about it, because initially he had told me this was HIS old phone. But after I told him about the red flag he said "I uh, I mean a friend gave it to me"

hmmmmmm.....sounding a little fishy to me.

Why is that the people using *NOW are retarted!! All I ever get is people calling in wanting to have their voice mail added or call waiting added. Im sorry IT ALREADY COMES WITH YOUR PHONE!!! *NOW is a joke and huge waste of my time. I instantaly get pissed off when a *NOW customer calls in. I also love to tell them that instead of calling me and wasting my time they should have called 611 JUST like it says in the IVR prompts before you get to me.

cust: i'm going to a different carrier!

me: you'll have to sign a contract with them too...

cust: i know.

what the crap?

someone here find me a company that give $400+ phone they can get for a new line of service for free...

if you can't find you just send back a no...

regional, national, next door neighbor somebody find it... go

New inititave: Everyone, including him, has to take calls.
Agents: duh, thats our job.
Coaches: 10 hours of calls per week
Supervisors: 5 hours per week
Ops/Quality/Project Managers: 1 hour per week
GM: 1 call per week with previous weeks best performing team listening to the call.
WOOOT!

So I had this mother in the store with her two kids the other day. The older one was pretty well behaved and looked at the phones while the mom was asking questions about her account to another rep. The little boy however was knocking accessories over and pulling the phones from the wires and throwing them against the wall. The mother told them to stop and that she couldn't afford to buy another phone if they broke it. The little brat continued to throw the phones off the wall. It wasn't until I ran over to him and yelled at him and told him he couldn't touch anything at all anymore. The mom just sat there as her little boy cowered in the corner the rest of the time they were in the store. Is it wrong to yell at kids when the parents ...
(continues)

Today I simply hate people. It has been one pissed off jerk after another.

I had one guy who placed an order during a promotion which would have included a free bluetooth headset. Now, for the record, they legal text we read, verbatim, says specifically that somebody 18 or older does need to be there to sign for the package when it arrives. However numbskull is WAY TOO IMPORTANT to listen to legal text so he didn't hear that part (and now says he was never told, which is bull) and wasn't home to sign. UPS tried 3 times and left notices at his door all 3 times and he didn't contract them or pick up the phone so it got sent back to us... with his headset.

So he calls back and as the order re-done outside of the promotion so no blueto...
(continues)

I'm doing a Sprint/Nextel dealer website and was wondering if anyone knew a resource where I can get high res images.

Willing to pay.
Note: Please don't suggest Google.

how's everyones morning so far? I am now an hour and 15 minutes into my day and have yet to help one customer. Nobodys posting yet I'm so bored 😳

Ugh another hour to go and I'm helping a customer whose first language is not english and mumbles. I need to get out of here. Anyone else here late?

I am oh so happy to almost be going home. I cant wait!!!!! Today has been very boring and unproductive and some of you posters have been quite cranky. Were in this horrible industry together people, cant we help each other get through the day? 😉

Do you offer the voyager and venus for free for new customers or free as an upgrade?