Shop Talk

Oh why are we open till 9? it is completely DEAD here!

A co-worker of mine just got promoted, and I am so resentful I feel like I am going to blow my lid. She technically got hired before I did, but didn't start until after I did. She is completly computer illiterate, and anything she knows about the computer, I taught her. She stands around talking all frickin day, and didn't do her original job... but stood on the other side of the store and stole sales from them (or they would give them to her), leaving me with the brunt of the work, yet SHE gets promoted? I wouldn't care if the guy who had been here 2 months before me got promoted, he has senority, but her? I refuse to do that area's job anymore. Why should I bust my butt to help people who do nothing yet get all the prai...
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so, i got pink slipped today.. yay im free!! but, everyone knew that i had been canned before i did. there was also an email sent out stating there was a mandatory meeting on sunday, to which if you were not present you will be automatically terminated. hmm.. i didn't get that email.. could it be a set up? i came in 20 minutes before my shift today , and i ask straight up.. the new manager says yes, i am terminated. i don't have to stay for my shift, and my paycheck was not there yet. i also had a return back in november to which i still have not recieved my refund yet. wow. 4 months. thats a long time. if anyone knows or thinks this is illegal. let me know. im pretty sure it is. when a newbie knows i was fired before i was, thats bad busine...
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this lady is taking 10 minutes literally to clear out the mdn in the phone number field!!!! its 10 characters thats it! im going crazy. she closed the programming screen half way threw the procedure. now im starting over. now she gave the phone to someone else to try. i have to explain the steps over again!! AGHHHHHHH!

just wanted to thank you guys for making my day better. seriously having phonescoop to occupy my time is a godsend 😁

A friend of mine is looking to recruit me to be a rep for AT&T (direct). I'm kinda worried about it mostly cuz I'm worried about the how well the commission structure works (and pays out). Can anyone shed any light on this for me?

does anyone know where i can find out how much verizon reps make in manhattan? if there are any verizon reps in manhattan on here i would love to talk to you.

Hey phonescoopers I have been contemplating putting in my two weeks and I wanted your guys opinions. I love my job but a few of the people I work with make it umbearable(including the manager) I am a lead and the rep under me is a total jackass that smarts off to me all the time and nothing is done about it because he has good numbers. he has a bad attitude and it brings the rest of the store down. I have been in this store for a year now and when I first started I loved it so much. I worked with a great crew and everybody did there jobs, I never had to treat anyone like a child and force them to work. I really do not like it here any longer and I'm starting to feel like because I am so unhappy it's starting to show and effect my work, ...
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YOU gave a cellphone to an 8 year old. YOU. In the notes of the account, TWICE it's noted by 2 diffrent agents recommended prepaid for your brat, I mean child. YOU decided to get them a post paid account, and now YOU are responsible for all the downloads they "didn't do". Fess up and learn a little responsibility. It is not our job to babysit your hellspawn because you're too busy. Yelling and screaming at me, telling me how much of an idiot I am because I won't credit the charges will do nothing more than make me not credit them even more. Have a nice day though, and remember, we do take all major credits cards for payment for your use of our service. 😁 😁 😁

1. Why do you expect me to take you seriously when you say "who reads those things?" in response to "that is what your contract says"

2. How could you possibly conceive that raising your voice and cussing at me will get you further than where you started. I gave you an answer to respond to you, not to hear myself talk.

3. You expect me to take your word that the previous representative was going to give you something ridiculous and there is no proof of the claim, you don't know when you called, who it was, wether it was a male or female, and you aren't sure if it was in 2008 or 2007 even though you said you called yesterday.

There is so much to learn from the fragile psychie of an average consumer. There is so much more I don'...
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first custy of my last day is an idiot!

i hope my whole day is like that...

*smash head on desk emote*

parents or siblings of reps.

They have a sense of entitlement, but they are generally helpless when it comes to knowing how to manage their account or use the phones features. It's the worst of both worlds.

It seems that lately everytime I go out, once people find out where I work they start bombarding me with questions about their phones, plans, internet, and what have you. Meanwhile Im just out trying to have some drinks with my friends. does this happen to anyone else or is it just me?

Just had an angry customer come up to me and complain that a Bluetooth headset was not included in the box with his LG Shine. Someone at customer sevice told him that it should have been included at no extra charge. They then went in and noted the account and told him to come in and we would give him a free Bluetooth. Why would they tell him that?

woot.

It is so outragously frustrating when a customer is transfered from customer care and they were informed that "WE CAN MATCH THE WEB PRICES!" On the AT&T website it says that the prices are ONLINE ONLY OFFERS!!


So please, customer care, STOP TELLING THE CUSTOMERS THAT WE MATCH WEBPRICES. And I'm almost positive that at this point- you know EXACTLY which department I work in.

Early Thursday morning, my coworker's father was in a car accident. She had to call in because she was at the Pittsburgh hospital with him. She was 50 miles away. I was off and could not come in so our store was closed for the day.

Anyways, when I got to work this morning, there was a voicemail on our store phone. Below is a word-for-word transcript of what it said.


Hello!?! I'm right out front. I'm jarring your door. It's Thursday. It's 3:31. Why is there no one in your store?!? I came to buy an accessory for my phone and your hours say you're open until 7 at night. Why is there nobody in here?!? I'm going to go up and I'm going to try your door one more time. And I hope you answer. Otherwise, I'm going to have to call the main offi...
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I have had the strangest customers come in today.

#1 Customer literally meowing at me through the window to get me to open the store

#2 Regular customer, always friendly Sends his wife in, then comes in to see whats taking so long and doesn't talk to any employees.

#3 Customer refuses to give me the phone, insisting she can find what she needs, then when I grab the phone to add minutes she informs me she was trying to keep germs off of it seeing as how her last sickness she traced to her daughters cell phone.

#4 Customer comes in because SIM card is bad. I tell him it will be $25 to replace it. He chooses to go by a new phone with new phone number because it will only be $20 and he only had $19 on the current phone #.

Anyone e...
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We know you're excited about the new unlimited plan, but you shouldn't try to have your plan changed to that while making your delivery.

First, we have others waiting who got here before you. Second, we don't mind you parking and blocking our entrance if you are running in and out to drop off our shipments, but you really shouldn't just leave that big @$$ truck blocking our entrance and part of our parking lot.

Come back later, in your personal vehicle, when you aren't so rushed and you don't tie up our lot, or call *2.

Ps- we appreciate your early delivery today and hope for more of the same instead of your showing up close to closing time when we are busy and have reduced staff.

This weird middle aged guy (50-55) came in today; went something like this.

C: *insert store name* has a student plan, show me yours
M: Sure thing, let me get it for you *grabs paper and goes through the plan with the customer*
C: so they give me a 75$ in store rebate and you give me a 100$ rebate; why should I buy it here?
M: Well... as you said, they give you 75$ and we give you 100$. The plan is the same and you're saving more if you buy it here...
C: *asks a bunch of questions about the plan*
M: *answers his questions, explaining everything*
C: Well, I'm not a student.
M: ...oh...
C: Isn't it obvious that I'm too old to be a student?
M: Well... actually, a lot of adults still take university courses... I just assumed, conside...
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