Shop Talk

dam slow in here!?!

i opened the store today at 10am and i have helped 3 people. 3 freaking people! payment, payment, biling issue. joy! its like im just here to sit on my butt and collect my hourly wage.

so much for making commission..

kid told me this as he handed me his V3m. it was stuck on the programming screen. so i asked him if he ever tried to hack it. of course he says no as he rolls his eyes at me. yea kid you dont know why it wont work, prolly cuz you tried to hack it and screwed it up. then i open the back and the water damage indicator was on. then he pulls out a second razr that now has no front screen and is also watered damaged. so then he says to his mom thinking i couldnt hear him, "i guess we shouldnt have gone rock climbing with them huh?"
no shyte sherlock!
of course they dont have insurance and even tho they are within the 1 yr warranty, they have water damage, so no you're not gettin it replaced that way. so i tell them the retail prices for our pho...
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I'm not sure how much longer I can take customrs who blame their service interuption on us, when it's them who aren't paying their bill. If we give you a friggin payment arrangement, that is a /CURTESY/. The moment you go past due, sprint has every right in the world to turn your service off and keep it off. it's not their responsiblity to pay your bill.. and then if you get a payment arrangement and something happens and your phone reinterupts, you have NO RIGHT TO COMPLAIN ABOUT IT. Why? Because we didn't have to turn it back on to begin with.

MAN I'm tired of that. So so so so tired. It's a CURTESY, not a RIGHT. ><

Will someone take a sledgehammer to these people? 😎

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This morning, I checked our kiosk's voicemail and there were a few messages. One stuck out though. Here it is:

Our Voicemail: Thank you for calling S******* Communications, an AT&T authorized retailer. Currently, we are on the other line or helping a customer. Please leave your name, number and a brief message and we will get back to you as soon as possible. Our store hours are Monday through Saturday 10AM to 7PM.

Message: Wow! That is a really gay and annoying voicemail message. My name is John Doe. I am calling to tell you that the Transfer post office is a royal piece of sh!t. They are closed at 4PM on Fridays because they like to make their own hours. I am very pi$$ed off. You need not return my call, but if you'd like your car pay...
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Is it me or is putting the price labels on the phone a waste of time? It's like every customer seems to be blind if I was paid on how many times a customer asked how much a phone was when it was written in bold black letters I would be rich. Sorry just another annoying day at work.

Come on people all you have to do is read. Just put in a little effort life would be so much easier.

Me- Hi how are you today?

Customer- Yeah I saw an add for your unlimited plan in the news paper.

M- Oh yes thats our new unlimited plan for $99.99, it comes with unlimited mins and unlimited text messaging.

C- All that for $99.99?

M- Yes

C- And how many minutes do you get with that plan?

M- ....... 👀 🤨 unlimited minutes.

C- Oh ok thats great that should be enough for me.

M- Well there is no possibility of going over with the unlimited plan.

C- Well I do talk alot so I might

M- ........ 👀 🤨 Well have a nice day.

After she left I had to take it all in. Either she wasn't even listening to a thing I said or cannot grasp the concept of unlimited, or both.

Who do you think is worse to deal with?

I heard a Class action suit is going to take place again Sprint. Soon expect something in the mail. I'm definately going to hop aboard.

I received a voicemail today about a loaner phone. Here is the message:

Hi, my name is Sue Sorry. My number is 555-555-1234. My phone broke and I have to send it back to the company, but the phone they sent me is not a suitable replacement. I was wondering if you have a loaner phone policy or am I just out of luck?

Now, this is what I heard as a two year veteran of the wireless industry:

Hi, my name is Sue B!tchalot. My number is 555-555-1234. I broke my phone and have to send it back to the company, but they sent me a phone that I do not like. Will you replace it with a loaner phone or do I have to come in and cause a scene in front of your customers until your manager finally kicks me out.

Why do customers think every store car...
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Just had a couple ladies come in and ask some questions.

C - Customer
B - B!tch
R - Me

C - Do you have any junk phones?

R - 🤨 ...

C - My partner line is having a lot of trouble. It gets horrible coverage and drops calls all the time. Do you have any cheap used phones? You know, junk phones.

R - No, ma'am. Unfortunately, we only have one Cellular One phone left. It is a Nokia 6085, but you'd have to buy it at full retail price which is $100.

C - I'm not going to pay $100 for a phone. (NOTE - She was not rude.)

B - What about this AT&T?

C - What happens if our phones stop working? Will we just have to switch?

R - Yes, ma'am. Some stores may still have a few phones, but you'd have to buy them at full retail price....
(continues)

Me : "Thank you for calling..." *gets cut off*

Customer : "Oh, what the f***!!!"

*click*


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aircondition units are down..

unnnerving custies on the other line..


irritating co workers at the other side of my station...


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beautiful...isnt it?

You've managed to mess up yet another "enhancement" or "update" for RMS. It's a little difficult to do our work when we can't even pull up accounts right now. There's a little term called BETA TESTING. Do it.

alright, what's everybody's opinions. what is the best phone available on each of the big 5? i'd say the iphone and the voyager would take att and vzw respectively, but what about sprextel, t-mo, and alltel? opinions? facts to support a persuasive arguement?

Is it just me or have the last couple of days been much easier to work in than usual? By this I mean the customers have been very nice and understanding and I haven't had to deal with one escalation.

Two days ago, this womans son had a white lg 8500 with a broken display. No insurance but we can still replace it for $50. Not a problem she says. But then the kid decides to put in his two cents and ask about a credit for his games and ringtones. I tell him no because the phone is damaged that he is not entitled to get a credit. Now usually we all now that parents are the first to take the side of their little angels but not this one. She flat out tells him to get a job and thats how life is. 😲 I couldn't believe what I just heard...
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ive never had this issue come up until today, i had someone call me saying they had an unlocked verizon phone they wanted to activate on their sprint account. I tried it, of course it didn't work, but what im wondering is, is it supposed to? I thought i'd heard something about it but im not really sure..

C: I need to make a payment on my phone.

M: Sure, is that on prepay or contract?

C: Phone.

M: 🤨

a little *too* quiet... 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀 👀

C: Where is your camera phones at?

M:Well I have several (Point out camera phones)

C:Ok, so where are the no contract phone for my plan at?

M:If you currently have service with us...

C:I gots that pre pay as you go plan

M:Ok, well you can purchase any phone at retail and activate it on your current plan.

C:Ok, so how much is this here one?

M:At retail that one id $329.99

C:So where is that fifty dollar camera phone at???

M:At retail, the camera phones start at $200.00

C:Oh, so can I pay you fifty dollars for that camera phone then?

M:No, The least expensive camera phone we have is $199.99. (I pulled out the phone to show her)

C:Oh, so this one is fifty dollars then?

M :headdesk: No, This phone is $20...
(continues)

So a customer comes in and we're discussing phones. We start with the Blackberry and work our way down because he doesn't want to pay for a data plan. He seems like he knows what he's talking about, so we spend about 15 minutes comparing megapixels/speaker strength/UIs/etc. I'm getting a feel for what he's after and we've narrowed it down to 2 phones he likes, so I ask him what he likes about one over the other. Just then his wife walks in and says she found whoever she was out looking for.

So just like that, he says to me "OK, bye!" and turns around and walks out.

I feel like I missed something... 🤨