Shop Talk

Customer comes in shopping for accessories, picks out a case he likes. While I'm ringing him up, I notice he smells a little bit like weed.

M: (handing him his receipt) Would you like a bag?

C: No thanks, I just finished one. But don't tell anyone I said that. 😉


OMG, I'm still laughing over that one.... 🤣

When customers come in the store demanding help Like " Can I get some help over here" That just bothers me. Soon as you go over your asked a stupid simple obvious question like: "Does this phone come in different colors?, How do I turn this on? or my favorite Does this phone have a camera" That's so annoying first off you come in here with an attitude like I owe you something and you ask a ridiculous question like that. I feel like I could have answered that question from wherever I was at stocking inventory or whatever, is it a secret that you wanna ask me in my ear?

I also hate when people ask what's the best phone. Like really stop asking me that I might think one phone is better for my own personal reasons doesn't mean you should take...
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I am so not kidding... Astrid Morphin. 🤣 🤣 🤣 🤣 🤣 🤣

If you guys work for Smy company retail you would know about all these SCG forms. How stupid and what a waste of time. You're telling me when I have a store full of people that I need to fill out 3 sheets, Who thinks about this stuff seriously? It's so stupid to do all of these forms and count receipts and all of that stuff people are getting paid top dollar to keep up with these customers they have a marketing department, Why are we making telemarketing calls Salesforce and doing these stupid sheets. I hope customers complain about us calling their house so the saleforce thing flops. Anyway I rememeber when it first rolled they said we couldn't solitcit but why are we calling people offering new lines to add on their accounts? ILLEGAL!!! I...
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So I have this old man customer with a 17-year-old meth face gangster wannabe granddaughter on his plan. Meth face constantly loses her phone, breaks it, it gets stole, she got jumped once and it got broken(seriously who gets jumped?) and she always brings her poor sweet grandpa in and yells at him until he buys her a new phone. She has had a Razr, then a fusic, then a music, then back to a fusic, then a razr, then an upstage and now has a razr2 which he has paid for full price instead of going through the insurance company. So everytime he is in here I feel bad for him and we all try to talk him out of paying full price but he lets meth face boss him around so he does it.

So a little over a week ago I am laying on my couch watching...
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why is it that customers get so pissed off when we shut their phones off from non payment??

ME: How can I help you?

Customer: My phone is shut off, why is my phone shut off, you guys do this to me every month

M: Well sir let me take a look at your account... Sir you are past due from last month $85.67

C: Yea but I just payed my bill!

M: sir the last payment you made was over a month ago

C: so why am turned off then, I am making a payment right now, I want you to turn it back on right now.

M: as soon as you make the payment it can take 2-4 hours to turn back on.

C: okay what ever, i hate (insert carrier here)

the customer storms out and comes back 2 hours and 3 minutes later.

C: MY PHONES NOT ON! YOU TOLD ME MY P...
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Another boring Sunday comes to pass, full of typical calls like "Why mah beel so high?" or my personal favorite :

Custie = My phone won't make calls, I want a credit.

Me = You mean the phone you're calling from, won't make calls?

Custie = *click*



I've had that one twice today.




I want a beer. ☹️

So I had this customer once...when i first started working for AT&T. He was and elderly man, probably in his late 70's early 80's. He came up to my kiosk with his cordless phone from home and asked if i could activate it.

I kindly said no... it didnt quite work that way...

-blank stare-

-departure-

I wish i could have activated it for him ☹️

He seemed so lost...I felt bad... 😕

Customer: My phone don't work.
Me: What is it not doing?
C: It won't turn on.
M: When did it start doing that.
C: Yesterday. It was working fine.
(Check phone, notice red dot behind battery)
M: Did you wet it?
C: No
M: Somehow water got into it. You see that
indicates water damage.
C: Well I did wash it in the sink, it was
dirty.
M: 🤨

I kid you not, this actually happen.

me= thank you for calling ____ this ___ may i have the mobile # you're calling about pls?

cust=xxx-xxx-xxxx

me= thank you.. (after cust verified acct) how can i help you today?

cust= yeah, i just want to know what my bal is..

me=total bal on the acct is $198.75

cust=what? but i was just told by the previous rep it's $125 how come now it's $198?

me=i'm sorry if you were given a diff information but i'm showing that your bal is $198.75 w/c includes your past due of $48.65 plus $151.10 new bill.

cust= well, i was told it's $125.. so can you make it $125 then?

me= 😲

So... a customer comes into the store with a huge bill. She points at my coworker and advises "thats who set up my account for me."

She explains that there is something wrong with the bill and she is paying too much.

I take a look at it with her.

My coworker has added two 39.99 nation plans instead of secondary lines to the already primary line of the 700 min shared plan.

Not having access to billing, I call it in to see if we can get it fixed. She did this back in January.

They begin advising me that it is my store that set up this account like this and that it was done on purpose. The rep begins asking many questions about why it was set up like that so I tell her that the girl who set it up is right here and that I w...
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yep...I said it...and I hope he reads it too. He is a useless piece of sh!t that basically doesnt do anything but waste space and air. It's sad I know more than he does. And he lies all the time. AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HH

This customer is in another post complaining about a discount they had when they first got the service now it's only coming of their MRC and they're complaining because it's not as much coming off of their bill. Then some idiot told the customer go to complain to every rep. When will people realize that when you yell at the reps and talk to them any kind of way it motivates us more to not help you.

This was at least a year ago, but I still get a good laugh at it every now and then...

One night a co-worker and I were justing kinda killing time until closing, you know BS'ing 😛 . This was back when AT&T still called itself Cingular. I work in a Kiosk and we had a banner that said "Cingular has the fewest dropped calls." So some idiot walking by belts out while on her cell phone "fewest dropped calls, thats a lie!!" 👀 🤨 🙄

I need closure...

So, to you whoever the F*ck you were, it's sweet you feel like someone actually values your opinion, and keep telling yourself so, it's cute. But next time hon, just keep it to yourself... "CUZ NO ONE GIVES A SH*T!! 😁 😁

I feel better already. 😎

look lady ur phone is plenty loud u just cant hear

she came in said the phone was not loud enough she was on it when she came in

well i could hear the call clearly when she still had the damn phone

im sorry old ppl but if u cant hear the phone dont complain to me either go get a hearing aid or turn urs up

I always find it amusing people who dont pay their bill try to use cancellation as a threat. o.O Go ahead and cancel :/ Not like you pay anyway. Bleah. 🙂

Lady called in, edu that when the acct is NPD, you only get back on with Past due Payment. That's it. Zilch. Zip. Nich. "once I pay my bill, I will be finding a new carrier." Good, dont pay your bill with them and see what happens 🙂

ARE LIARS! I'm seriously sick of cust who wont fess up to damaging their phones!

1. Apparently there is a wide-spread phenomenon going on...call it a conspiracy. Here's what happens, you go to sleep and boom. Next morning your screen is completely cracked! 🙄 Yeah...phones do that to themselves.
- AND THATS NOT ALL!-
2. In their leisure time, phones like to take an occasional dip in the pool! 😲 ... Id be willing to pay good money just to see that. 👀

Seriously guys, I wasn't born yesterday...It's time to take a big girl/boy pill and take some responsibility for your actions...I couldn't really care less how much money you paid for your phone or how &*%% long you've been a "loyal" customer, point is quit tearing into...
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Hey Ladies and Gents,


One of my best customers has been having a problem for a while now with first his Motorola Razor, then his Nokia 6085. Both phones would not ring. People would call him and get error messages such as: 'The person you have called has traveled out of the area' or 'This line is busy..'. We initially thought it was a SIM card issue, so we had him bring his phone to the store for further testing.

When he got to the store, I took the phone from him & called it - like normal, it rang. We tried a few more times, and it did as it was supposed to. Finally I gave it back to him, he put it in his case and was about to go, when we decided to try one more time. This time, it didn't ring.

I pulled it out, called it - ...
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I'm about tired of customers complaing about having to pay a 50$ deductible get a replacement phone. IT'S LIKE ANY OTHER INSURANCE PEOPLE! YOU PAY A FREAKING DEDUCTIBLE! 👿 👿

Stop bitching and pay the 50$ because you dropped your phone in water or ran over it and be thankful you dont have to pay another 399$ to replace the damn thing.

👿 👿 👿

So she comes on the line... now activations has already explained that she can't find the SIM card for one of her new phones. I know what is going on.

I start to say "So they've already explained what's going on, here's what we're going to do..." I get about that far.

She starts screaming about how her SIM card is missing and her phone won't work without it and the only thing she found in the box was this credit card thing that said punch out here but the thing has already been punched out and... That went on for ten minutes.

She finally calms down and lets me get a word in... I say have you turned the phone on? No? Ok, have you looked under the battery to see if it's installed? No? Ok, let's try that.

Sure enough, SIM is alr...
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