Shop Talk

I just had one of my customers come in and yell at me, she was actually very upset like red face vein in forhead popping out mad, that i.....get ready for it.....that i sent her a thank you card. 🤣

I was working during mid December of 07 in a mall at a kiosk when all of a sudden i hear this bone-chilling scream from 4 stores down, a young girl screamimg as if she was being slaughtered brutally walks up to my booth with her mom. The mom leans back and says "mommy will take care of everything" trying to console her then turns to me and says "please tell me you have a pink chocolate" I was speechless. I looked at her daughter and said I thought you were dying when i first heard you! 😳

any my stomach hurts really bad. don't need to pull a deuce (already tried) i dont know what it is. i'm in the middle of helping custys and i get this sharp pain. no gas whatsoever....this is really annoying.

Are you hot? 🙂

is the most bullish line ever. i just hate it when i go to greet a cust and they reply with this, most of the time without ever looking up from the phones. then 5 min later they expect me to drop everything and answer questions for them and help them with things. i wish i could just say, "oh, i thought you were just lookin. so no i wont help you. just look. nothing else."

anyone else hate that too??

so i just had my first deaf cust come in. 2 actually. he wanted a voyager b/c he doesnt get good service on his tmo sidekick. obviously he wouldn't be able to make use of the voice services, but VZW doesnt sell phones with just a data/txt plan, at least not that i am aware of. this is were i think tmo did something good in that you can use a sidekick on a data/txt only plan, no voice. do any other carriers offer this? i mean yea as far as the big guy is concerened, deaf ppl dont need cell phones cuz they are voice based, but they have every right ot have one. since txt and AIM are such a big thing now, even the deaf are able to communicate with a cell phone, provided they have it on vibrate. so why is i that all the major carriers, to my kno...
(continues)

My last days that is. I am going to be free of numbers, claims, and angry custys.. 😁

Do people actually by service and phones from kiosk? Why wouldn't people just go to a store?

I just had a Spanish-speaking customer come up to the store and get angry at me cuz I don't speak Spanish.


WHAAAAAAAAAAAAAAT?!


I mean, this guy was ANGRY! Are you kidding?! First off, sorry if my job doesn't pay me extra to be bi-lingual, nor do they teach classes on how to be bi-lingual. And lastly, but most importantly, you're in America, not Mexico. Learn English!!!

Anybody work for this company in Oregon? I was looking for any general information for them: good company to work for? Benefits? Commision/Salary? Any info would be great.....thank you in advance.

i work in a mall kiosk, so the mall is open long before my kiosk is open, even tho i am here, my lights arent on, yada yada

so today i get to wrok at 9:30 (i open at 10 as do all the other stores). this guy follows me in from the parking lot and as soon as i set my things on my counter he is all like "good. you're the guy i need". at this point i'm not happy b/c i havent even entered my kisok yet and i have a guy here, but whatever i'll help him. heres how this went down

m = me
c = jack*** custy

m = "what can i help you with"

c: "my phone dont work. fix it"
m: "ok, no problem, whats wrong with it? i'll see what i can do"

c: "its stuck in car mode. i already called tech support and they didnt fix it." here where he first star...
(continues)

Why do people in the regular Sprint forum give out the SERO information like they work for the company. I don't mind giving people the link and a great deal but how are u going to say "Come over to Sprint and get their SERO plan." Like you can just come into the store and get it like it's the Simply Everything plan. Thanks for saying good things about Sprint but that plan is for the people who actually know a Sprint employee or if retention purposes. If everyone's plan came out to $30 bux because of people recruiting with this plan they would not only lose money but they would surely get rid of this plan.

I had this customer who made me furious. i started the call trying to help her and actually wanting to help her but her attitude changed that real quick. she said she was having issue with her sms. ok. i can help with that. then she said it was on her bill. still able to help her i pulled the bill up and asked what the problem was. thats when she started. for 5 minutes i could not get a word in edgewise. she went on and on about how she was supposed to have unlim sms and she ws being charged for everything over 500. i look at the account. she has had 500 sms include since 2005. 🤨 then she started saying how her phone was sending sms at random. ok. that i have heard of but it is very rare and usually results in us filing a billing trouble t...
(continues)

Mine:

Customer: Uh, I see here on your website that you can have a 24 month contract?

Me: Yeah...?

Customer: But I called in the other day and someone told me that I can have a 2 year contract!

Me: 😳

Can anyone top THAT?

...is my birthday. I'll be 38, I look like I'm 28, I feel like I'm 18, and I act like I'm 8. Happy birthday to me!



Oh yeah, happy easter, too.

So, it's a slow and nicely boring Saturday so far. I'm just sitting here and listening to the interaction of one of my coworkers and his group of customers.

He started to show them the phones and said, "this phone is $50 and has a $30 mail in rebate..."

The customer then replies, "we don't have access so whatever you have you gotta do here."

My coworker then repeats, "it's a mail in rebate."

The customer's voice goes up in volume and tone a bit and she says, "I just said we don't have internet, we don't have access."

....

Here I am as a fly on the wall just overhearing and watching this and laughing at the idea of a customer attempting to reject a mail in rebate because they lack internet access.

"did ya hear me? we do...
(continues)

So one of my coworkers just told me this joke, she swears it's hilarious. I think it's ok.

How many custys does it take to screw in a lightbulb?

None, they won't do anything about it, but you'll get a million complaints as to why the power's out.

Eh? 🤨

This all happened yesterday. Names have been changed or omitted, but the stories otherwise have not been altered or embellished.

Dear Tech Support (tier 2 mind you...) Rep 1-

Hi, I appeciate that there was zero hold time. This really amazed me. It was annoying that you didn't seem to be in any rush to help me, though. You guys might have been slow, but I had other stuff to do besides the phone I called about. I digress though...

I'm really not sure why it took you about three minutes to simply pull up the account.... I know you were excited about getting off work in a short while, but please refrain from humming or singing anything. Maybe if the support is top notch I'll tolerate it, but if the help is just mediocre it's very a...
(continues)

Me: Hello
Customer: Hi
Me: How can I help you?
Cu: I had a question...oh, wait...

(Answers cell phone, while I stand around unsure if I should let her be as retaliation for her rudeness).

This happens a lot now, but still is pretty rude.

I'm going on a tangeant so bear with me...
You know what i hate...I hate those damn customers who callin here disputing overage they know is valid then they ask to talk to a supevisor and when they get to me and they dotn get what they want they get all pissy and say...Ya knoe ehst i dont know why i deal with customer service anyway you guys dont do anything i want retetnion i inform the customer that if they go to acct service they are there for cxnlling their service and there is a 200.00 etf the cust then says it doesnt matter i wont be cxlling anyway i will be getting my adjustment... so me not being able to deny a cust a transfet send them to retention and talk to the rep first telling them what the custie says they say "oh we have a n...
(continues)