Shop Talk

Somewhere on this forum we've heard of the usual cust asking how much they're past due is and flipping out when you tell them they cant pay 20% of the past due still restore service.

well, this cust was kinda unique..

me- thanks for calling spring finance how can i help you..

cust- hi, this is ( mr. cheapo)the acct is under ________ and heres the pw.. how much would be the minimum ammount that "I" need to pay to restore service.

me- (checks and state accts past due)

cust- oh yeah, i totally forgot about that.. listen, my moms going to pay this tommorow, is there anyway you can restore services today..

this totally blew me off, he just asked at the beggining how much "He" needs to pay. giving me the impression he is goi...
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So there's an issue that comes up with my company that frequently pisses me off. Here's the situation.

Store A doesn't have phone X in stock. Store B does have phone X in stock. Store A calls Store B and has phone X transferred (electronically) to Store A. Store A sells phone X to the customer, and then sends the customer to Store B to pick up phone X.

Here's my problem with this. We're all commission based. Our system has no means of "sharing" commission between two reps either, its all or nothing. I feel that the store that actually has the device in stock should be profitting off it, not the store that didn't order their inventory according to their needs.

Do you agree, or disagree?

Please wait for a V***** W******* sales representative to assist you with your order. Thank you for your patience!

A V****** W******* online pre-sales specialist has joined the chat. You are now chatting with Charleston

Charleston: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: Whoa, that scared me it popped up so fast!

Charleston: Sorry about that.

Charleston: Are you an existing Verizon Wireless customer?

You: No, its cool it just tripped me the F*** out!

You: You guys have that iPhone?

Charleston: We do not carry the Iphone.

Charleston: How may I help you today?

You: Well what do you have similar to that?

Charleston: The Voyager has considerably better battery ...
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My inspiration for this piece came in the form of a customer last week. She came in to pay her bill and kept rambling on about nothing. Complaining about something that she was "possibly" charged for and no one gave her a credit. At the end of the transaction she just said thank you and left. Of course when I'm online with VW, I like to push it to the limit! LOL Enjoy!

Please wait for a V****** W******* sales representative to assist you with your order. Thank you for your patience!

A V****** W******* online pre-sales specialist has joined the chat. You are now chatting with Linzy

You: Hello?

Linzy: Hello. Thank you for visiting our chat service. How may I help you today?

You: iPhone? Where?

Linzy: May I assist you tod...
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This one I didn't really get to finish because a customer came in and I had to do some "actual work". Enjoy!

Please wait for a V****** W******* sales representative to assist you with your order. Thank you for your patience!

A V****** W******* online pre-sales specialist has joined the chat. You are now chatting with Colin

Colin: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: yeah im really interested in your iphone but i dont see it here on your website.

Colin: V****** W******* does not carry the iPhone.

Colin: We have the Voyager by LG.

You: Oh i heards dat junk was da bomb yo!

You: What can you tell me about it?

Colin: It’s been the most anticipated phone this y...
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I was online the other day and decided to have looking at a competitors website and an online chat representative popped up in my Browser. So I started thinking, this would be too good to pass up. So the following exchange ensued. Please note comments made by "you" refer to my comments.

Please wait for a V****** W******* sales representative to assist you with your order. Thank you for your patience!
A V****** W******* online pre-sales specialist has joined the chat. You are now chatting with Kenia

You: do you have the iphone?

Kenia: Hello. Thank you for visiting our chat service. May I help you with your order today?

Kenia: We have the Voyager.
You: Oh that sounds bitchin. I have an iphone can i just pop one of your sim c...
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Because I'm tired. I'm just tired. I'm tired of the stupid, lazy people EVERYWHERE. It wasn't always like this. I remember when I was younger, we used to be able to go out and enjoy ourselves at the bar or to a movie. I actually enjoyed work... but now.. there's scumbags and idiots everywhere. Maybe it's just me? Maybe My "What The F***!?!?" meter is just run out, and I can't deal with stuff anymore. It's everything. Pick a subject and there's stuff I hate about it. Starry was mentioning in a diffrent post that she was concerned about the future of our Country, and you know what? I think she's 1000% correct.

Think about this... in this country... our leader has gone on record saying RETARDED things like ""More than two decades later, it ...
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So what does the day bring us ?

Hey all,
I've just posted my resume to the nice folks at At&t corporate for a local store. Anyone make the jump from the big V to the big orange globe? Just curious. I'm hoping these folks call as quickly as the folks at VZW did two years ago.

I had a customer call in today, she has TEP (I work for Sprint). She states she was told by Asurion that TEP does not cover Palm Treo's. I've never heard of such a thing in my entire time working here. As far as I know, TEP will cover any device the customer has, up to and including Blackberries..

Anyone else ever heard of something crazy like this? I assured the woman that her TEP does cover her Palm Treo, but, wierd.

call center work left for me (not counting my weekends off of course)! I'll be moving across the country. 😁
Sorry. Had to share. I'm very excited.

sprint only thank you ....... We have a spot open for csat and they plan on making my sup temp but the thing is the person who will be my temp sup is a complete idiot heeelllpppp.
this "temp" sup has no idea how to fix a 1012 or rest a vision password !

I was just looking back at old threads and there was one about the customer is always right... agree or disagree and why?

it seems that as if she really hates her job then y talk about it.... once again i feel sorry for her (well no i dont) LOSER go get a life

All this fighting and complaining is getting old yes? I think so.

So how that Unlimited calling going for everyone? I think ive sold 3

Here's a question to switch up the pace from all the fussing.

Whats everyone's favorite older phone?

Mine is the Moto V60, you could be out in the middle of the woods on top of a mountain and still get signal with that phone!

I just had Maryjane Stoner in my store!! Hehehe, no joke 😁 🤣 😁 🤣

i have one and yes service sucks but whats the thought behind them

we all know the deal about cpni...do you guys have to use driver's license verification before getting into an account?

we can't get into an account with the account holder having their driver's license present...just wondered if it was the same with you guys.