Shop Talk

.....I just talked to a customer and he was very,very stupid. I mean do I have to tell a customer the same things over,and over again, until they finally just shut up and understand what I'm saying. They think we have contracts in place just for fun..the contract is there because we want you to get a penalty for not fulfilling your two years!! And it is cheaper for you to cancel your service then to stay here and deal with CRAP! So why do i have to tell them over and over...why are people so dense!OH WHY!!

One day when I quit I am going to tell a customer what exactly they can do with their _____ phone...get a bottle of crisco and their husband/wife bend over and stuff it...make sure to put it on vibrate so you can get the thousands of d...
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A customer just came to pay her bill and we have to note when customer's do... so I pulled up her notes to note it and saw this:

"...her XXX is LIQUID DAMAGED... there is CORROSION IN THE CHARGE PORT and on one of the charger things on the back of battery IT"S ALL GREEN! (customer said it could be from kid sucking on it) ...customer would have to buy an new phone at full price ..."

I have a customer, who barely speaks english... she was born in the states, so thats no excuse... she speaks like a 3 year old. 😳 HELP!

Or whenever you sit around bored no customers come your way and if you find a way to pass the time you are constantly confronted by retards with stupid ?'s that happened to me just now

Sprint OpenWeb Update

Published by Dennis March 18th, 2008 in Content Adaptation and Carriers.

I've found out a little more about the OpenWeb transcoder that US CDMA/EVDO provider Sprint is rolling out which I wrote about last week. If you missed that piece, Sprint has added a transcoder from OpenWave called OpenWeb to at least some of their WAP gateways. The stated purpose of OpenWeb is to transform full web pages that wouldn't be usable on handsets into something mobile friendly. The problem is that the OpenWeb software modifies the browser's http headers, removing some and adding others which breaks many off-portal content (ringtone, wallpaper, game) delivery services. OpenWeb also transcodes many mobile websites that don't need it...
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As I sit here alisten to a warm trans it seems funny how the upper tech tier two seems to be dumbfonded at the idea some one came to him for help oh wait the wife is now yelling.. no its not tep claim but its a 30 day exchange but the phone was act on jan 12 2008 wow let me take my socks off to count to 30 lmao dumb a$$

Anyone techs know how long a prl update takes to complete w/ the big yellow?

**ring ring**

Me: Hello, thanks for callin *%$#! how may I help you?

Woman: Oh... oh I thought this was. I'm looking for the store across the street.

Me: Ah yes, the corp. store. Their number is..

Woman: Ok thank you... Maybe you can help me.

Me: Ok what's the problem?

Woman: I was just up there and I forgot my PIN number. /chuckle

Me: Well I'd advise giving them a call. They can get ahold of the salemen who helped you and he'll be able to tell you. More than likely it's your birth day.

Woman: Yeah I know it's my birthday but I don't remember the last 2 numbers.

Me: K thanks for callin that number you need is blah blah blah..

*ended*

uh... forgot your ol' DOB eh. lol.

Hey kids, I have no interest in jumping in on this fight. I don't even have enough time to keep up on the back and forth and figure out who's right/wrong, or who said what when. This post has nothing to do with making anyone look bad, feel bad, or think badly of me.

That being said, I'd just like to toss out there that I am, in fact, a grammar nazi. I have gotten used to the fact that I am a rare breed and there aren't many people out there like me, so I usually keep my mouth shut when it comes to battles of "typing" and "grammar".

I just want to throw a line out there to anyone who might be a grammar nazi like me. A friend of mine actually puts intentional grammatical errors in his e-mails, simply because he knows it drives me batty....
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So I had this guy come in and said that he lost his pearl in vegas. Of course he did not have insurance on his phone, suprise suprise. So anyway he buys a new pearl at $267.99 with a 2 year contract. I tell him about our insurance and how it works and everything. I tell him its only $5.99 a month with a $110.00 deductable and the phone gets shipped to him over night. He gets all huffy about the deductable and says its not worth it.

I mean seriously he rather pay twice that and extend his contract then get insurance. I just don't understand that.

Custie 1 - "How do I call my voicemail?"

Me - "Just push and hold the "1" key, and once it's connected, listen to it.

Custie 1 - "How do I do that?"

Me - "Thank you for calling Big Red, how can I help you?"

Custie 2 - "I need help with my phone."

Me - "I can help you with your phone. I'll need to begin with your mobile number."

Custie 2 - *beep beep beep, beep beep beep beep*

Me - "I'm sorry, I'll need to you tell me the number, area code first."

Custie 2 - "Oh, ok. *beep beep beep, beep beep beep, beep beep beep beep*

/facedesk
/facedesk
/facedesk
/facedesk

I'm the only person at my location that speaks Spanish. I also happen to be tall, blonde haired, and blue-eyed.

Imagine the look on some of the Spanish speaking customers when they see me, "the translator"...

April Fool's Day, 1998
The Left-Handed Whopper
Burger King published a full page advertisement in USA Today announcing the introduction of a new item to their menu: a "Left-Handed Whopper" specially designed for the 32 million left-handed Americans. According to the advertisement, the new whopper included the same ingredients as the original Whopper (lettuce, tomato, hamburger patty, etc.). However, the left-handed whopper had "all condiments rotated 180 degrees, thereby redistributing the weight of the sandwich so that the bulk of the condiments will skew to the left, thereby reducing the amount of lettuce and other toppings from spilling out the right side of the burger." Jim Watkins, senior vice president for marketing at Burger King, w...
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J/K I actually find only about half are idiots, pretty fair odds for the wireless world. I was just getting back for the "indirects don't know anything" which I was reading when the CC Rep I was speaking to screwed up my account.

When an account says: ANR account, don't touch. - DONT touch it!!!
Now I have to go at least the weekend without internet on my phone because you "accidentaly" removed my internet feature, the feature I have to go through hoops to get added back on!
Oh and if you don't know how to do something...dont try! I have been trying to get this issue fixed on my phone for about two weeks. Been talking to every department possible (btw, cold transfered everytime. therefore explaining problem, going thru the same tech s...
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Same person. Blah. I've always been one who believed you should ring on 1 register and not share registers. If you are assigned to register A you should not also ring on register B, even if you are a keyholder or manager. This causes confusion and if something comes up missing, all it creates is more problems. So why do people go to the other side of the building, ring on a register that isn't theres, and infact IS someone else's register, and its not even on the side that they work on (the person is on the sales side, supposed to be on the customer service side). Then, when I tell them that the phone they just replaced is crap and they need to do it again, they give me a dirty look, like why can't I do it. I'll tell you why. Because...
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So I saw a couple of great examples of people who have absolutely no reasoning skills at all today. It was fantastic.

The first...

Customer has an account, they have a restricted account type because their credit sucks already. Their account is suspended (delinquent) because they haven't paid their bill. Their response? Order a new line of service. Better... order two! No joke, people do this all the time. They have a line that is suspended for non-payment and instead of just paying their bill (with this type of account the amount due is simply the amount they have to pay, there are no late fees or overage charges possible.) they try and order a new phone. The best ones are the ones who say they want to keep their old number. ...
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I snapped at a customer in front of my manager. 🤭

Omg!!! If I don’t’ have an accessory in stock I cannot produce it from thin air. Excuse me, sir, hold on and when I bend over u just pull it out of my a$$!! I don’t care how many times u’ve driven up here to get it. That’s what a phone is for! Why didn’t u call to see if we had any in stock. And keep on complaining how much time you spend at Sprint bc the more u complain the longer u’ll be here. Go home and order it on-line, and NOO I won’t do it for u! You’re an adult act like one and don’t be so frickin lazy!!!

In your personal experience, which phone is the best...

(All Motorola)

323i
v710
v3m
L7c
e815

I know, these are older phones, but the company I work for carries mostly discountinued phones and we are going to be getting in the v710 and I'd like to know which phone is best, so i can tell my custys. I personally favor the e815 (haven't tried the v710). Thanks!

Please wait for a Verizon Wireless sales representative to assist you with your order.

Thank you for your patience! A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Bryttnee

Bryttnee: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: Wow, someone typed your name in the system wrong didn't they?

Bryttnee: That is actually the spelling of my name.

You: Oh, well ok. It just makes this whole experience a little weird. This is my first time doing this so be gentle with me.

Bryttnee: I will take good care of you.

Bryttnee: Are you an existing Verizon Wireless customer?

You: Oh so we are role playing I take it? Ok I will be your customer....
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