Shop Talk

why is it that working in a call center seems to take the joy out of living, the kama out of sutra per say? i have worked at a call center for a year and a half and life just seems bleak. when i wake up,(i work midnight by the way) i dread walking out the door to go to work. when i am at work every second that ticks by is a day and a half, and when i leave i am so relieved to be gone, i could die and it would make no difference to me if i did. the sun seems to be dull when i see it and colors aren't so vibrant anymore. i hate people with a passion, friends or otherwise because they all come off as ignorant morons and don't answer my cell calls or txt msgs anymore. i am so sick of talking on the phone or using a phone or navigating the menus ...
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Why the rush to ubp ? is there a catch to this or what??? I just had a CE today and now i go to UBP training on Monday WTF? Not that I'm upset at the fact I was off the phones for 2 hours but why waste the "money"

So, we had an irate customer come in an exchange his LG Phone. Conversation went like this (he also had a strong accent):

Cust: This phone is facken stupid.
Me: What's wrong with it?
Cust: I can't see the number.

I check the phone, which is working fine. I ask him to explain. He was taking issue that the number was displaying as 5558306 instead of 555-8306.

C: I can't see the facken number.
M: Some phones seperate the numbers, some don't. Do you want to exchange it for something else?
C: Yeah, this phone is stupid. I can't see the number I'm calling when I'm driving.
M: 🤨 Well, you shouldn't be driving and dialing your number, but we can exchange it for you.

I couldn't help myself, I had to tell him that las...
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o i got a good one

asian dude

first name: yong

last name: kok

begin snickering... now

The government is converting corn to fuel. I truly believe this to be a conspiracy to raise the price of corn to get rid of your average tortilla-eating beaner.

It's a conspiracy I tell you, A Conspiracy! 😲

do not come in and get mad at me cause i can not understand u learn the language or go home

blah

So I'm firewalled at work so I haven't been able to share my story until now... So I live & work in a predominately black area (I see maybe 1 or 2 other white people per week in my store, let alone the area)... and two (black) women were paying their bills with me. They are talking about living in a certain area (which isn't the area I live in) and one asks the other how it is living in this suburb that she lives in... and she goes... "Its ok, except for the Honkies!"

Now, why is it ok for her to say that in front of me? I would be crucified if I said the "N" word in front of her, and she just laughs about that! I wouldn't have made such a point of race in this story if it hadn't been racial based in the first place... so there. Tha...
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So whats new I've been gone for awhile so any new stories out there??? 😁

I have this customer that last week came into get a Motorola RAZR. Bad guy, lives in my worktown that is about -20 miles away.

So he says he refuses to spend less than $200 on it. Rolling Eyes OK, that's a huge markup, but he was getting a 200 minute plan with no data adds so it wouldn't be a huge sale. My boss marks it up it and we do the deal.

A few days later he comes back and exchanges it for a Coupe. Same price. He goes along his way.

He then called our corporate office saying he is still gets too much signal and wants a Motrola V276 so he can get the crappy charging port. He says he only has another $100 to spend. That is literally 8 times the actual cost of the phone, but we agree to match his demand.

So he comes in and sa...
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Just wanted to step in and formally introduce myself to this community! I watch these boards daily, get great laughs, and finally decided to join. 😎

Go easy on me... I'm a n00b 👀

like i said but what we type, customers have access to this "shop talk". Usual cust. can openely read this and listen to us belittle them. now im not saying that their is not stupid interactions, but we are hurting ourselves in a way i think........right......no.......bueller..... what are your thoughts

i dont have a sale yet,im from telesales inbound.

Ok, so totally not my call but it was priceless.

Customer calls in. She's nearly in tears.

"My phone won't work. I was talking on it and it made this siren sound and then it just shut off!" She's close to frantic.

So the agent asks if she's charged the phone. She says she has. He shakes his head, as we all know that what she is describing is the battery dying.

So the agent decides to pretend to troubleshoot the problem. He has her take the battery out, remove and replace the SIM, put the battery back on, dial some random numbers and then asks her to plug the phone in. She asks how. "Oh so you haven't charged it before?" he asks jovially. She admits that no she hasn't. He walks her through plugging it in and charging the ...
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So i had a custie come into my store yesterday, really nice, n wanted to know how to get one of there old phones unlocked to use on my comp service. Well I dont know any local places that will do that for you so i gave them the next best think www.unlockitnow.com.....well they come in and im nice, they say they need a data cable cus they didnt want to wait 1week for the email, and ya know im nice so im like here is a free data cable to do that......so now they are calling me asking me how to "unzip" the file that the web site sent them....im like....use "win-zip"......and then she is like "i dont think i have that on my computer"...." 😳 🤨 🤨 ....."do you think you coulddo this for me" she says......omg how hard is this????...i hate be...
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Not really though. I just had someone return a phone and cancel service within the 30 days because they didn't understand what I was saying. They had a Pantech c300 which usually has excellent reception but theirs wasn't working. Instead of letting me exchange it for them and get them a working phone, they accepted a check refund minus a restocking fee, having to still pay their activation fee and over half of their first month's bill rather than just exchanging it and not wasting like $90. Learn English, you bastards!

I have this customer that last week came into get a HTC Dash. Nice guy, lives in my hometown that is about 20 miles away.

So he says he only has $50 to spend on it. 🙄 OK, that's a huge discount, but he was getting an Unlimited plan with data so it would not be a loss. My boss matches it and we do the deal.

A few days later he comes back and exchanges it for a BB Pearl. Same price. He goes along his way.

He then called our corporate office saying he is still gets no signal and wants a BB Curve so he can get the Wi Fi. He says he only has another $100 to spend. That is literally half off on a new activation, but whatever they match.

So he comes in and says he meant to say he can only spend $100 total, meaning another ...
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Really, you don't need to necropost a thread from November of 2006. Start your own thread. Seriously.

IS YOUR CAPS LOCK KEY STUCK OR SOMETHING?
BECAUSE ALL CAPS IS VERY ANNOYING!!!! PLEASE TAKE YOUR CAPS LOCK OFF!!!

doesnt it bother anybody when customers call/walk in and act like they know more than u do it f****** makes me mad! 👿

Does anyone else have like 20 customers a day bitch that they don't want a phone with a mail in rebate because they never come in. Arg it is annoying... if they followed direction and sent it in right than they would get it.