Shop Talk

1. All reps get 3 days a year, one customer per day to vent out on.

2. $1000 deposits for all customers. No exceptions.

3. All phones bought at full retail costs. No exceptions.

4. Monthly services suspended the day after the due date. No exceptions.

5. Swear at an agent once, and your account will be canceled, ETF applied, deposit will not be refunded. No exceptions. Ever.

6. Asking stupid questions will be charged a $50 fine for each stupid question, paid directly to the agent the question is asked to. Failure to pay will result in account being canceled (ETF will be applied), the deposit paid directly to the agent.

7. Having a temper tantrum will result in sterilization, forced if needed, for you (the customer), and ...
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my co-workers kinda smell.. but hey.. i need the day off! help a girl out!

why do people take pics of some "personal" things do they have no idea thatr we can see them or do they not care? 😛

why do I get calls for me to help someone pair thier phone to the car??? Am I old fashion or is a car ment to be drove in and not talk to

I need to know it I can use a qwest phone for cricket service can you help me?

C: I'd like to pay my bill.

M: Ok how much did you want to put on the account?

C: What's my total due?

M: 🤨 I don't know. You haven't given me any account information to go off of.

C: huh? what do you mean

M: 😳 👀


Ok dumba$ses, my nametag does not read Carnac the magnificent or anything like that. but yes, my time allowances, account access capabilities and memory capacity are so great that I have every account balance and face that has an account with our carrier memorized so that as soon as you walk up and tell me that you need to pay your bill I have already seen you coming and have your account pulled up and all I have to do is click on submit payment and take your money from you.
😁
have...
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C- Do you have HD radios?

M- (Turns around at my Sprint kiosk) No..... 🤨





I was too stunned to ask what possessed him to think I had HD Radios....... I hope this isn't a sign of things to come.... 😕

Ahh i must say since i got this job i never realized how much people b****. Its like people call in and say "ugh i have nothing better to do with my life but to call into sprint and bit** the rep out." I have no f'ing clue i just wanna say "GET LAID MAYBE YOU WILL FEEL BETTER! FU**!" haha too bad i cant or that will be my job lol 🤣

I am currently in the process of developing a new website that is targeted towards salespeople in the cell phone industry. I am looking for people who would like to write professional 300-500 word articles on topics such as customer service, sales techniques, presentation, etc. You articles will be posted on my site. This is a great way to get exposure and show that you are involved in the industry. You get all credit for your work and contests will be ran for most traffic generated. If you have any questions feel free to reply back to this thread. Thanks.

Ricky
www.onephoneperday.com

really i do. i'm tired of kids (ages 8 to 14) coming up to my stand, being loud and obnoxious and screaming to each other, "like omg, i want that phone. o wait no. i want that! but i really want tha one!"
or "thats the phone so and so has and so and so has that one, but not that color."
its soooo annoying. and i'm tired of 10 yr olds saying that they want a pearl just b.c its pink. you are too f-ing young to use a BB, yet i see young kids with them everyday cuz mommy and daddy pamper them to hell and back and give em whatever they want and have no problem paying $30/mo extra just so their little brat can have a pink phone. learn some effing priorities here people. your 8 yr old does not need a cell phone. hell no kid NEEDS a cell phone til...
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1. Wait until someone has their computer screen on, but open, so that anyone can use it.

2. Make sure no programs are open, or anything like that. Take a screen shot so it looks just like the background of the computer and store the image (if you can).

3. Take the image and set it up as their background on the computer.

4. Take the task bar, raise it so it's on top of the screen, then hide it so it can't be seen.

5. Sit back, and watch.

I am so tired of another department talking to me like i'm a customer. I'm a friggin employee working for the same company as you, really, you dont have to check with me every 30 seconds. You dont have to say 'Okay, I'd be happy to help you with that.'. I dont need crap repeated to me. I WORK FOR THE SAME COMPANY AS YOU!

I'm trying to help a customer with a vision disability.Is there any phone out there with keys the size of a "jitterbug".that would be able to be used on the ATT network?I need this fast since I promised the customer that I would handle this personally.As customer support,I don't have the phones in front of me,so I'm counting on my friends here.

Its over.
No more call center work for me.
Yay!

But keep up the entertaining stories here. I will keep reading them and laughing about the situations and issues I know longer am faced with. 😁

what happened to hardcorehavok? he was my comic relief... now work is just depressing.

So i come into work about a half hour early to open the store only to find some ****ing piece of **** customer sitting there waiting and looking at his watch with a frown, as if i was late.

Anyway, I tell him we'll be open in about 20 minutes and to come back and he tells me "its ok, I just have a question" So i say, fine and ask what his question is.

He then hands me his phone and tells me it wont turn on. I do the standard cell phone employee check for anything out of the ordinary, such as water damage and or physical damage.

And then he butts in and says "Do you think extreme pressure would have anything to do with it?" And i say "What do you mean, Extreme Pressure?"

And then he tells me...

"Well last night me and my boyf...
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When will people finally learn that a cell phone isn't a ****ing pacifier?

Honestly, you give your BRAND NEW $300 cell phone to a baby. Maybe if you had actually paid $300 for it in the first place you'd probably be a bit more careful with it.

If i see one more brand new water damaged phone cause some idiot customer had to give it to thier little rat bastard of a child... Honestly. It's a $300 piece of equipment.

We don't give bill credits when your 14 year old downloads 40 games and 300 ringtones in a month. You signed the contract saying you were going to use the phone and be responsible for it... handing it to a 14 year old is one thing, handing it to a 2 year old and expecting a free one when you declined the ****ing insura...
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So I promised a coworker rant as part of my Shop Talk initiation... 😉

First, a little background. I work in a corporate call center for a major wireless carrier. Well, there are some team moves going on for 2nd quarter, mostly due to shift changes.

Three people from my team are moving to another. Mind you, we have one of the better supervisors over our current team, so naturally, moving to another team isn't necessarily the most desired thing to have happen, but THAT'S LIFE.

So of the 3 people moving off, 2 are upset about it. *Understandable* Especially considering they don't like their new sups. But WHY OH WHY do you have to complain and cry and moan and carry on like some 5 year old??

I kid you not, this girl ha...
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but today i was talking with old broad she was going on and on and on...

i finally told her;

ma'am, MA'AM. guess WHAT? its TELL ME YOUR LIFE STORY DAY, and suprise, YOU WIN!!!!!


then i hung up in her face

Someone tell me a funny custie story. I am bored out of my mind.