Shop Talk
Anyone around...?
I'm around! Today has been an amazingly decent day. I a bit tired of customers not understnad we are now allowed to discuss call detail information over phone. hehe.. one apparently said "I'm going to store and talk to someone who knows what their doing." 👿 WHatever jackass, it's called it's AGAINST PRIVACY LAWS. 👿
...
"But it's MY PHONE? Why can't you tell me about MY PHONE? I dialed the number, so tell me what it is!"
I'd love to tell them at that time that "If you read the contract you would see that it's actually *our* phone. Not *your* phone. We basically let you rent our property. You must not realize that you whining will not make me break the law. If I give you the numbers, will you then be prepared to pay all my bills? My rent and utilities, credit card payments, and my car and insurance payments?"
But, alas. I just bite my tongue, and take the verbal beating.
I'd love to tell them at that time that "If you read the contract you would see that it's actually *our* phone. Not *your* phone. We basically let you rent our property. You must not realize that you whining will not make me break the law. If I give you the numbers, will you then be prepared to pay all my bills? My rent and utilities, credit card payments, and my car and insurance payments?"
But, alas. I just bite my tongue, and take the verbal beating.
...
I got a custy w/ a confusion on what numbers and letters are.
M- ok, can i have your pin please?
C- Mellisa
M- No,sir. your 6-12 digit personal identity number.
C- Oh, try mellisa 1.
This went for about 3 mins until we had it fugured out. cust acctually asked if i could help him change the pin to mellisa because its he's wives name.
but thats ok, that custy was cool, he paid $700+ off he's bill. he's just confused. 🤤
M- ok, can i have your pin please?
C- Mellisa
M- No,sir. your 6-12 digit personal identity number.
C- Oh, try mellisa 1.
This went for about 3 mins until we had it fugured out. cust acctually asked if i could help him change the pin to mellisa because its he's wives name.
but thats ok, that custy was cool, he paid $700+ off he's bill. he's just confused. 🤤
...
ok hes not a custie but He is in TS. when I ask for the number he doesnt know it . then I say well I have to have the number to help the custie. He then sit there and yells at me why do I need the number " Well sir if you want help I need a number" then he states he needs teir two " ok not a problem I still need the number " moron but hay I have all day to talk to you since I can't understand you anyway thats fine I HATE HATE HATE HATE HATE this job 👿 😈 👿 👿 👿
...
c: my phones wont work. this one doesnt light up and this one wont call anyone.
m: ok no problem. what is your phone number so i can pull up your account while i look at the phones
c: *stares at me blankly
m: do you know the number of either of these cell phones?
c: well no, why would i need that?
🙄
so i take the phones. BOTH BATTERIES ARE DEAD. so i put them on chargers, get the numbers off them and log into the account
m: well ma'am the reason they werent working was because the batteries are dead and htey need charged
c: oh, well how was i suppose to know that they needed that? how do you do that?
i show them and she has to write down every step.
c: i hope this works otherwise i'll be back and ill want...
(continues)
m: ok no problem. what is your phone number so i can pull up your account while i look at the phones
c: *stares at me blankly
m: do you know the number of either of these cell phones?
c: well no, why would i need that?
🙄
so i take the phones. BOTH BATTERIES ARE DEAD. so i put them on chargers, get the numbers off them and log into the account
m: well ma'am the reason they werent working was because the batteries are dead and htey need charged
c: oh, well how was i suppose to know that they needed that? how do you do that?
i show them and she has to write down every step.
c: i hope this works otherwise i'll be back and ill want...
(continues)
...
