Shop Talk

Okay, so the wireless industry isn't the greatest, but I know that I can think of 2 jobs that would be worse.

1. Garbage man-True, they get paid well but they have to get up (at least in my town) at one in the morning to be to work by 2:30 and they deal with flipping garbage.

2. Water sanitation engineer-Same as a garbage man, but in my town, they are on call 24/7. Poo backup at the sanitation plant at 2 in the morning? Too bad. Gotta show up

Anyone else think of any?

I am so sick of stupid phucking people. I work retail selling phones and am just tired of the ignorance that the general customer has. I say we (all retail employees) ban together and create

NATIONAL CUSTOMER DISSATISFACTION DAY

This would be a day like secretary's day, or even labor day for that matter. On this day it would be completely acceptable to tell a customer "what they need to know." That they are an idiot. You could cuss the lights out, and be just as rude to them as most customers are to you on a daily basis.

Prime examples

"how much is that phone?" (customer)
You f'n idiot the price is right there on that card in front of you are you incapable of reading?(employee)

"Why are phones so expensive if you don't sign...
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I am currently working for sprint corp...i am thinking about switching companies, not sure which one tho...what would u recommend

Just so all of the customer care reps out there know, Sprint does not have a loaner phone program for lost, stolen, or damaged phones. When a customer calls in and says they lost their phone, please do not send them into a store to get an insurance replacement. If they want to upgrade, then that's one thing, but please use good judgement. Retail reps are soon to be getting paid on CSAT and if the customer is upset from having to drive all the way across town to a store, only to be turned around and told to call Assurion, there goes my paycheck.

Why can't customers get it through their heads that you get 1 30-day exchange, not 5. I had three different customers come into my store today wnating to do 30 day exchanges. Two of the customers had already down one 30 day exchange, and the third customer had done 4. This is not hard people.....Buy a phone, know what you are buying; we'll give you one chance to change your mind; after that, you are stuck with that phone for two years.

Also, I can't wait for the day when cancelling a customer's account can be done with the click of a button inside the retail environment. "Well if you won't help me, then just cancel my lines." "Ok, your lines are now cancelled and your final bill will be $800+ because of the ETF's. Have a nice day."

I tried this once before, but there were alot of rude people, but in the name of persistence I thought I would try it again.

I am looking for some writer's for my new blog site. It is a blog that is tailored to professionals in the wireless industry. The writings do not have to be big in size, but they do have to be informative. We want to help train people on wireless sales. There is a huge demand for training in the non-direct market. You work will be posted on the site in which you will be able to link back to your own sites if you wish.

If you are interested please contact me. Check out the site www.onephoneperday.com to see what kind of articles I am looking for. I hope to hear from you. Thanks for your time.

Ricky

OK. So Monday I start my week training of the new billing system for Sprint. I am excited to have a week of the phones, but also dreading this new system I have heard about. Some of the reps that have already gone through the training are completely confused, aggravated at how many clicks it now takes to make changes, and that 1 week was not even close to being enough time to be trained properly on this.
I recall when we were first told about the new system, we would be trained for 4 weeks on this.
Nice, eh?

C: Please remove the $30 long distance package from my phone line. I would rather just pay the additional fees when I make a long distance call.

M: Certainly, Sir. Just one moment please...

M: Sir, I would like to offer you our new Simply Everything package for $99.99. It includes unlimited nationwide cell and direct connect usage, text/picture messaging and data access.

C: No, thank you. Please just remove the long distance package like I ask.

M: Yes, sir. I just wanted to offer you our new plan since you currently play $99.99 for unlimited local calls, $15 for unlimited text messages and $10 for unlimited data access. Switching plans, which wouldn't require a contract renewal, would save you money each month AND allow you unlim...
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list the most usage you have ever seen on a single line in a single month

for me its 11,000 minutes and 14,000 text messages.

11,000 minutes is 7.63 days 😳

It's a bluetooth qwerty key pad. Where can I get one?

A guy called in and told me his treo 650 was running slowly... Anyways there was not much i could do to help since other than being slow everything was working fine... so i told him to take it to a repair shop and have it looked at.

"customer called to tell me his treo was running slowly, so I told him he better go catch it"

Does TEP cover water damaged phones?

To where the customer only has to pay a $50 deductible.

Premiere, I will miss you.
P2K, you always came through for me when Premiere was down.

LOL

Seriously though, I am taking my last day of calls on the old bill system for Sprint. I just went through training on the new system and will start taking calls in SView and CSM tomorrow. It doesn't seem to be a bad system, but I don't think we really got enough training on this. Especially for tech support. Here's 4 hours to learn about voicemail tool that we are now going to be using for everything issue with voicemail, oh, but you have no access to it, and, we're not really sure what we're going to do about that. Oh, and read these tech topics. This is how you do everything else. Ok, good luck!

Nice. Oh, how I love Sprint. lol

Why oh why are people so stupid, i just had some retarded parent call in and ask for text for there teenage daughters phone. Naturally i provided the varios options from 5.00 for 300 text to 15.00 for unlimimited. Of course the cheapskate parents took the 5.00 plan despite my strong caution that if they did that in all liklihood there daughter would go into overage...Anyways in the end stupidity won the battle but i will win the war since my note in the account read something like this.

"Customer did not accept unlimited text despite my strong caution on teenaged girls, text and overage."

I've started talking back to custys. This guy comes up to my stand, and after saying hello, he proceeds to tap my lower glass display case with his FOOT, pretty hard too. He asks how much that stereo bluetooth headset is that he's pointing to with his foot. I say its 130 normally, but its 150 for people that kick the glass.

Anyone?

What should i bring to the party ... Patron or Cuervo? im at work but i already got some margaritas flowin thanks to Los Cucos down the hall. Slow ass mall im ready to get the **** out of here. SO **** u mall! and **** u sprint for the next 2 days then i have to come back.

okay so im sitting here at work and i get a call comes in and its this old person calls in to bit*h about there bill.. im looking over the bill and find out they have a lot of premium service charges to there bill and its causing there bill be high.. i explain to the wife what that means and she insist that they have never done this(the charges on the husband line) becz they dont text(yes sure u dont text lady is what im thinking) and im really not caring about what she says.. so i explain to the cust that i will look it up and tell her what it is and from what company..so to my suprise and this is where i wanted to laugh out loud i find out that the husband has been having porn pics sent to his phn on 3x's a week but to make matters worse i...
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M: Thank you for patiently holding, sir. My name is **** and I am a supervisor. How can I assist you today?

C: I called and spoke with an agent named George yesterday regarding the $400 in overages on my last bill. He promised a $50 credit if I switched over to your new unlimited package for $99.99.

M: Yes, sir. I see where that promise was made, and I can also see he delivered the $50 credit as promised. So how could I help you in regards to this?

C: Well after I spoke with him I received one of your automated survey calls. Then I started thinking...as a longstanding and loyal customer I feel you should provide a little more than $50 as a credit.

M: Sir, we do value you as a customer. That is why George provided the $50 credit. ...
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Hey whats up guys anybody here work the best phone company that is AT&T??? 😁