Shop Talk

Just so all of the customer care reps out there know, Sprint does not have a loaner phone program for lost, stolen, or damaged phones. When a customer calls in and says they lost their phone, please do not send them into a store to get an insurance replacement. If they want to upgrade, then that's one thing, but please use good judgement. Retail reps are soon to be getting paid on CSAT and if the customer is upset from having to drive all the way across town to a store, only to be turned around and told to call Assurion, there goes my paycheck.