Shop Talk

Oh. My. God.

I can NOT believe how many customers I've had in here today.
First of all, It's monday. People should be working.. This place is usually DEAD... ALL DAY!! It's been even busier than a friday or saturday, and it just so happens that this is the first day that I have ever worked by myself.

I have had customer after customer come in here whining about their bill. "My bill is too high! bring it down or i'm cancelling my service."
So, I look at it.. (or them rather..) and all of them have gone over their minutes. I mean, excessively.

So, I've been on hold with customer service practically all day... on an open to close shift, to which my manager was supposed to drop by and at least let me get lunch, but he ended up having...
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Ok, so I have an agent line for dirt cheap. I like it a lot. What I don't like is the fact that I have to go through one of my managers or My Agent Account Executive every time I want to do something. There is a number for Agent Line Customer Service. I'm not exactly sure what they can do... but I'm positive on what they cannot.

1) make payment arrangements

2) esn change

3) add or subtract a feature

4) and other stupid things like that

I really needed an esn change today but my AAE doesn't work saturdays and the Agent Customer Service cannot do this for me. Does anyone else have this issue with your agent or corporate line? I'm about ready to toss it. And if anyone can tell me why there even is an Agent Customer Service number...
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who,where,and what do you do? sorry im new here but id like to see if theres other people in or around my area i might know,

i work for Oceanview Wireless in redlands ca

who's next?

As I'm sitting here enjoying everyone else's discussions on insurance I overhear the customer my coworker is upgrading 3 lines for

C: had insurance on my last phone for 2 years and I've never had any issues or made a claim, lets pull that off my line"....

This is not a rant on dumb customers, it actually made me smile, cuz he's not depriving my coworker or my store from voice commission, so it doesnt frustrate me at all...hopefully he brakes his phone soon, buys one at retail from us, and then adds insurance!! 🤣

I just had a customer who kept stating she was eighty and fierce.. 😁

Does anyone else have a spouse or significant other at home that just does not understand that in retail, the schedule will change? Customers will come in at the last minute and you may get home late. Someone may call in sick and you will have to cover. You can't just NOT go to work because your spouse happens to have an unplanned day off and wants to spend it with you. If I'm here and the closer is sick, I can't just close the store and leave. I could go on for days with similar issues she gripes about.

I am a Sales Rep. Not a Cust Service Rep.

Old lady walks up. Asks me to change her price plan. I tell her I don't have the capability. She says, "You can't? Well, [my manager] says you can." So I tell her maybe he can, but I don't know how. Just call customer service. Then she says, well I need to cancel a line too. She says the account is my husband's but my name is on it. I said, well your husband is gonig to need to call for the cancellation and they'll probably want to talk to him for the price plan change too. She says how do I get my name on the account to do that. I tell her to open her own, that authorized users can only do so much. So then she asks if she can go over to the Verizon store to do it. I say yes, if you bring your hus...
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After seeing the other redneck post I just had to post this. At least here in the UK we dont have rednecks.



If you spell cucumber with a Q......

You might be a redneck


If your prize pig ate your phone

You might be a redneck

If you bought your pre paied phone from Wal-Mart and you live in a trailer

You might be a redneck

If you shoot your phone with your shot gun to awnser it and cant figure out why it does not work

You might be a redneck

If you lost your phone hunting for "Gators" in the bayou.

You might be a rednuck or just crazy

I know there are more so post em here!


I know there is more

So I work for a small prepaid company, where employees usually make fun of the fact that we don't credit for anything. 'All sales are final'.

We now have an escalations team that makes our job a little easier, well I'm reviewing an account's notes while on hold for escalations, this customer has called before and been transferred. If a customer gets a 2 day credit, it's amazing. Well somehow this customer pulled off to get a MONTH!

Weak escalation department!!

I'm going to go onto an employee plan soon and was going to get a curve, but some of the people I work with have it and have been having problems with being able to hear people when they call. They say they have to take the battery out to fix it, I was wondering if this is common and I figured there isn't a better place to ask for advice. Thanks

Posting in here cuz maycroft made me do it. =P

but yea im the manager for a week while my manager is on vaca so im just chillin in the back doing nothin 😎

so before we even open today i have a guy come in, a nice bosnian, who by all rights should be pissed but amazingly isnt. it seems when my useless part timer set up his account she misquoted the prices on his talk plan by $20, his unlimited text messaging by $10, and didnt block his data on his 13 year old daughters line.....whats even worse is she put all this stuff on the damn contract.....i think i may fire her this week...shecalls in all time anyway and shealwaysask way too many questions about my personal life which is kinda weird

I'm not one to normally rant... but this is a special occasion. It seems that every morning that I open, crazies come in.
Had a guy this morning that comes in and I can tell he's frustrated, but he's being pretty calm and nice about the whole thing... at first. He's upset because he ported his number over to another carrier and we gave him a bill for $159.01. He says he does not owe this. So I'm being my normal charmful self and being quite nice to this customer in the hopes that when he finds out he switched to a joke of a carrier, he'll come back. I look up his account and call customer service for him to ask what is going on. I already know he was charged an ETF but for my sake it looks better if it comes from someone over the phone ins...
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lets say some random joe/jane schmo comes in to pay a bill for someone and the convo goes like this.

m=me
c=stupid person

m: welcome to blah blah what can i do for you today?

c: i need to pay someones bill.

m: ok, right this way. what is the phone number?

c: xxxxxxxxxx it's not my bill though it's my friends. I DONT HAVE YOU GUYS I HAVE (insert any company name here) AND THEY ARE BETTER.

m: (thinks, ok like i friggin care) ummm ok.

m: ok the bill is $xx.xx.

c: WHAT WHY SO HIGH!!!

m: sorry sucka you aint the account holder no info can be given..holla back! (it was nicer than that)

BUT

why do they feel the need to say "i have blah blah and they are better"?? i don't get it. why are they friends with who they a...
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This old couple just came in. They asked about prepay. I explain to them the inpulse prepay chart, asked who they were calling, how much they planned to call, etc, etc, etc and determined they won't use the phone at all. It will sit in the car for emergencies and they might call their son who has a VZW cell phone.

Great! I recommend the basic Core plan with a basic phone. I also suggest they purchase the $100 block of airtime as it has a 1-year expiration so they don't have to worry each month about making a payment. They show understanding in their eyes and like the suggestion.

They ask "how many minutes do we get for $100". I went back and explained (same as I had before) that it depends on who they call. It isn't a set amou...
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I am putting the 8830 World (Verizon, Red) BlackBerry I have on Craigslist tonight, but I don't know what a fair price would be for a phone that I've used for two weeks would be.

So... question... what would you pay for a BlackBerry World, with charger, in literally PERFECT condition?

I've seen them here locally listed between $100 and $400, but that's kinda like saying you'll take anything between $8.00 and $32.00 an hour... which would lend you towards getting an $8.00 wage.

You're all industry people... what would it be worth to you?

I am not one to toot my own horn but this one is one of my favorites. I hope you all enjoy this as much and I enjoyed doing it!

Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Jennifer

Jennifer: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: Well hello young lady.

Jennifer: How may I assist you today?

You: Jennifer is my grand daughters name.

Jennifer: That is cool!

You: Jenny, my name is Marcy and I am looking for a phone today.

Jennifer: I would be happy to assist you with that Marcy.

Jennifer: Are you an...
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So I have this customer who likes to smoke. She really shouldn't but does anyways.

My job is to, "Prolong customer retention of product, through active involvement in their lives as it pertains to XYZ carrier and the sucess or longevity of said relationship."

So... Basically anythings fair game as I understand it.

Anywho... Customer smokes...Shes very attractive...

I tell her smoking will kill her and she won't be able to enjoy me or the company to the fullest of our 😉 potentials unless she quits smoking...

Is that so wrong?


Written Warning for offensive language and suggestive speach...

How does everyone deal with the LOOOOOOOOOOOOOOOOONNNNNNG days? I, currently, am working my normal shift at my kiosk in the mall, which is 12 hours. Salesman in my company usually work 4 days, but i work 5 for the extra money. Today is incredibly boring and dull. Not many people in the mall, and everyone i've convinved to get a phone today are Flexpays with no money on them.

For the radioshackies out there, these are called hammers. For the Staples-ites in the crowd, Irons. My question to everyone...HOW DO YOU DEAL WITH THE INSANITY!?!?!? I've been doing this for over a year and it never gets any easier!! 😳

my last customer was redneck to the core. we were making some changes on the account so i was trying to verify the security question on the account which was favorite author. he said TED NUDGENT!!! what's worse is that was the answer to the secuity question.
we were then trying to activate his nextel phone and he was reading back the serial number and he said Q as in cucumber. i tried to verify if theat was Q as in queen or C as in cucumber. he said no... that's Q as in cucumber, Q-U-E-Cumber, silly (that's how he spelt it).

let's hear all of the redneck stories out there!