Shop Talk

So this old lady calls in, needing help with turning off the ringer.

I advise her to go to menu and then settings..

Customer: (80 yr old lady) - "well what do I push to get to menu?"

Me: "ummm...well what do you see on the screen?"

Customer: "Contacts and Menu on the bottom"

Me: "ok. push the menu button.."

Customer: "O.k. now what do I do.."

Me: "o.k. ma'am go to settings "

Customer: "I don't see a settings"

Me: " Well ma'am, what do you see"

Customer: "I can't see ANYTHING!"

Me: "So you can't see anything on the screen?!?"

Customer: "No, I can't see anything"

Me: "Well ma'am since you can't see the screen, you would need to go to the nearsest store to get further assistance"

Customer: "Man this is ...
(continues)

is going on today... 🤨

Does anyone know who the Sprint Affiliate (sp?) is in North East Tennessee and SW Virginia?

Who was raped once.

Seriously.

Or at least she makes me think it s serious EVERY TIME she comes in. Some other reps told me she actually complained against them for lack of empathy once when she stated her claim and coresponding story...

So she comes in and since I'm new to her thinks its appropriate to tell me that I resemble that guy from that day and that I should keep my distance... (No Problem)

Then she talks to one of my reps and displays her new TASER. She said, "See any guy that gets near me gets 50,000 volts to his genitals."

Ever so smug. So why am I singled out for being a guy because she was on the wrong side of town once?

P.S. -Anyone does my gf like that and I'd just hunt them down and kill them 😁

A dealer left notes on an esn swap...

Reason for esn swap

"Other phone licks testes"

No joke


that made my day....

Customer walks into store. he not at all old probably late 20's or so, he does appear to be on anything. So I'm assuming that hes gonna have a clue

Me: How can I help you?

C: I need you to look up a number, its my sisters number,and I lost it.

Me: I'm sorry we can not look up numbers here

C:I called 611 and its unlisted.They told me to come to XYZ and get the number from you. where can I look up numbers?

*I really wasn't trying to be an ass*

Me: the phone book?

C: No that wont work...print out my bill and tell me what it is.

Me: I'm sorry but we do not do that here.

C: Thats complete bullshit! I get it sent to my house every month, your a store and your telling me you can't out print it out on that fancy computer ...
(continues)

We complain about our jobs a whole lot, but I really can't complain about the quality of the eye-candy in this mall.

For instance, a striking young woman just walked by me, and her skirt was short enough to get a glimpse of her birth-canal. She looked really... honest.

-Kick

Issue Title: Typing the word microbrew in text messages lock up device on the Samsung Instinct (M800).
Posted Date: 08/25/08
Author: Jason Cole

Detailed Description

Type: Work-Around / Instructional Note

If you type the word 'microbrew' in the text composer, device will freeze up and eventually power cycle. Spelling variations of the word 'microbrew' will also cause same behavior.

Pending software fix in BH06.

If customer has a Samsung Instinct with the above issue:

Instructional Note: Use "micro brew" with a space to bypass issue until fix is available.

I have a friend who has a Verizon Envy and was told that she could use a memory card and that would help her with storage space for text messages. I'm unfamiliar with this since I don't sell VZW phones. Anyone have any ideas?

Thanks!!!

that the company is targeting vets to try and fire and they fired him. I don't know if I should laugh, cry or be very very afraid. 👀

i work in a slower store so sometimes activations are hard to come by. we get charge backs if a cust deacts the account within 6 months...unfortunalty that includes if they get cancled for nonpayment. i have 7 deacts this month with 5 of them being for non payment...its stupid i get charged back for something i can control. people just need to pay their bills...its hurting my pay when they dont...if its after 6 months then i dont care...sorry just a rant

Just had a customer who kept stating that their phone was refurnished...

After correctly stating the status of her phone, REFURBISHED.

She kept saying it wrong!

Made me chuckle. 🙂

customers come in here sounding like they know exactly what they want but really...they dont. I just had a customer she said she needed to do an insurance claim, so i give her the asurion pamplet and tell her to call and make her claim..."WHAT! i do not have time to wait, i need a phone now!" I tell her it will be full retail, she says i know..i start telling her prices..ha she wasnt going to go that route. Then i notice she is eligible for an annual upgrade..i give her prices, but she does not want to sign a contract! no way! So she says " give me back that insurance paper" so she makes her claim and all the sudden is very friendly.

There's nothing going on today??

Anyone else forced to listen to horrible piped-in MUZAK?

Im going insane!

😳 i just had to deal with a deaf man and it wasnt as hard i thought it would be...haha i actually liked that better than listening to someone b!tch, it was quite nice, lol any other experiences?

I really didn't know what to say afterward...

"I'll need your mobile number, area code first please."

*silence*

"I'll need your mobile number, area code first please."

*silence*

"Ma'am, are you still with me here?"

"Yeah, I'm here."

"Oh. I'll need your number to access your account."

"Oh, you meant right now?"

Well of course I want it right now! You want to be helped right now, don't you?

Simpletons. I could almost imagine her standing there drooling and staring blankly at a wall.

anyone at all?


how are they treating you? is it nice? how are your supervisors? do they give you free coffee?

Anyone know where i can get a dare for under 250? without a new agreement? any help would be great..Thanks

PEACE SUCKERS! 😁