User: KioskLife
These are the most recent forum messages posted by KioskLife:
Re: Smoke breaks....
Or when a stranger sees you smoking and completely change direction so they can come and ask for a cigarette and then they just stand around. Obviously they had somewhere to be, that shouldn't have changed because they found someone to give them a smoke.
Re: POLL TIME!!! MALE OR FEMALE MANAGERS!!!
I'm a manager. And a male.. and I have to admit that from my own personal experience, females were better to work for. I guess it depends the level of management also.
Re: Should have...
:lol: There's always gonna be a next time!
Violent customers
M = Me
VCC = Violent crazy customer
Quick backstory; we have a type of corporate account here that requires us to fax a form to a department to get a autorization # and then we refax it to activations. Obviously this can only be done during week days and those customers are aware of that. What we usually do is do the invoice, program the phone and process it through the system the next business day.
My new rep comes ...
2000 minutes a day; 7 days a week
I had one very successful businessman spend the whole afternoon in my store on Saturday. And when I say the whole afternoon I mean he got to the store while my rep was eating lunch and left because we were starting to turn the lights off.
"I bought this in October and it's not the phone I wanted." he says and points to another phone "This is the one I want."
:o "I'm sorry, did you say October?" I ...
Re: Economy
Or they buy the Storm, are on a plan that cost them 100$+ a month and play the recession card to get a discount on a car charger. You either pay 100$+ a month because you *need* your phone, then the 30$ for a car charger is the last thing you worry about, or you lower your plan. Simple as that.
If you can spit out 100$+ a month, then you can buy a car charger and no, I ...
Re: Worst Paperwork Mistake EVER
Had a rep process an upgrade and needed to change the rate plan code for the new version of the plan. Rep told the customer the new plan was the exact same thing as the old one and there would be absolutely no other charges. The plan was something along the lines of 1000 North American minutes for 110$ a month but the rep didn't bother counting how many 0s were on the new plan he selected and chose ...
Selling prices
'Tis the season... :x
Cust: How much is that Bluetooth headset?
Me: That'd be 99.95$
Cust: It's for a Christmas gift
Me: Ok :)
Cust: So how much is it then?
Me: ... 99.95$
Cust: But that's the same price :?
Why on earth would the pricing be different if it's a gift?? I mean, everyone would buy "gifts" then... odd. /;|
Re: why do customers steal FAKE phones?!?!?!
You mean you never had anyone try and activate a dummy phone?? It happened to me maybe 3 or 4 times and the look they get when you tell them it's a fake phone just doesn't get old. :paranoid: :oops:
How these people go through life is beyond me.
Re: Blackberry Curve
I agree, best phone ever and by FAR. Call quality is very high and the phone in general is extremely reliable. It's the only phone I remember never having a problem with.
Bluetooth or no bluetooth, that's apparently the question
So I pick up the phone on a very busy day and end up talking with this delight of a customer.
C: I'm trying to connect my bluetooth to my blackberry
M: I'll try and help you over the phone. Did you make sure the bluetooth was in pairing mode
C: Yes
M: Then when you search for it with your Blackberry what do you get?
C: It won't let me do anything
M: Can you describe your bluetooth to me, maybe I can try ...
Please don't come back and kill us. Thanks.
Weirdest interaction ever.
M= me
C= Coworker
WC= weird customer (or any other WC you can think of)
M: What can I do for you today?
WC: I need to pay my bill
M: I'll be happy to connect you with customer service and they can help you with that over the phone
WC: I don't want to talk to them
M: Well... then the other options are paying the bill at the bank, or online, but like I said, I can connect you directly to them.
WC: ...
Re: Tru Dat.
At the rate the US economy is crashing, it might be the other way around. Canada will soon use the US as a basement. A very big basement. :lol:
Re: IC902 Wont work in Canada
Nah... honestly; they won't. People working in the stores tried to do that time and time again and no one in the call centers can do it. Its actually the way the systems are programmed; they can recognize the provider with the ESN of a phone and it blocks out a phone the moment it's not a Telus version of the model. So even if they did sell that particular model, it would still need to be their version ...
Re: An ok joke?
:lol: It is kinda funny.. I mean its true, they complain about every little thing but they dont do anything to fix those things... except complain.
Re: Why is my bill so high?
We signed them a month ago, all four lines. Even if it was in the middle of a cycle, its still a 2000$ bill; hardly possible to reach that if you didn't go over your minutes.
Weird custies.
Why is my bill so high?
So... my store closes at 5h30, I just finished closing and I'm about to leave when the phone rings (of course I just HAD to pick up..)
C= Cust
M= Me..
M= Thank you for calling .... my name is Dave how may I help you
C= I need to speak to the manager
M= I'm afraid he left earlier... we were about to close, could I be of assistance?
C= Well I just got my bill and I won't pay it
M= Alright... I'm afraid ...
Re: IC902 Wont work in Canada
Canada's pretty strict when it comes to cellphones and the companies make sure that their phones are locked on their own network. If Telus doesn't sell that particular model and you can't buy it from them there's really nothing you can do (except return the phone of course). They just won't activate it, trust me on this one.
Re: It's national hate customer service day :D
:o ... you mean it's not national hate customer service day everyday? ... :lol:
Show me your students plan.
This weird middle aged guy (50-55) came in today; went something like this.
C: *insert store name* has a student plan, show me yours
M: Sure thing, let me get it for you *grabs paper and goes through the plan with the customer*
C: so they give me a 75$ in store rebate and you give me a 100$ rebate; why should I buy it here?
M: Well... as you said, they give you 75$ and we give you 100$. The plan is ...
Re: challenge to everyone and every provider
WhoDey said:
KioskLife said:
Long live Canada!
And 3 year contracts!!
VIVA LA REVOLUTION!!!
T-Zag said:
Everybody Knows Canada Doesn't Count!!!JK :lol: :lol: :lol: Seriously though I love Degrassi. One of the greatest shows ever.
:lol: Sad but true... 3 year contracts...
And hey :o Canada counts!!! We pay dramatically more than you guys for our cellphone service, but we still count! lol
Re: challenge to everyone and every provider
Pearl for free (retail 449), no MIR and you can even BOGO it to get a free KRZR or u740.
Long live Canada!
Re: Phones to view CCTV cameras from
Closed-Circuit Televion? Basically security cameras and all that... I think.
Re: What the heck????
I don't think it's illegal, per say, (at least in Canada) but it doesn't change the fact that the customers come to our stores, looking to sign a 3 years contract and don't have any form of identification with them... which is slightly odd to begin with.
Worst thing is when people drive to the mall, without a wallet. A) you're driving without a license, B) why go to the mall if you don't even have a wallet with ...
Re: I take it all back
So it wasn't just us then?? :lol: It was *hell* in Quebec yesterday... a very snowy hell, but hell nontheless.
Lot better today though, thank God!
Let's hear it for winter...
Warranty just won't cover that...
Ok so I had a very nice gentleman call me yesterday and get in an arguement with me. The customer "had been told" that because the case his phone was in broke and he lost the phone earlier that day while walking around the block, it was covered under the manufacturer warranty and we should replace his phone. It went a little something like this:
C: It was defective so I should have a new phone
M: The warranty covers problems ...
Re: is canuck a putdown or a description?
*shrugs* I wish I knew... but I really don't... I just know some people around here use it as sort of a "putdown" for people in Ontario.
Re: is canuck a putdown or a description?
Lol... well, in Quebec, people refer to the ppl living in Ontario as 'square heads'. It's not like people from anywhere else will call you that lol. And it's not nearly as common as Canuck so that might explain why you've never been called that lol.
Re: is canuck a putdown or a description?
Yeah, we do.
And no, I really wouldn't take offense. But that's just me, maybe some people would be offended, I really couldn't say. It's not like calling a French person a frog... or a square-head for people who live in Ontario. That's offensive, Canuck isn't.
Re: is canuck a putdown or a description?
It's not a putdown, a lot of people refer to themselves as Canucks so its no biggie...eh? :D
long... boring... endless Saturday
not to brag but I sold a case for some phone :D so... yeah... :(
kill me now.
Re: Who's Canadian
Both actually. So not "just" french Canadian. :lol:
Re: Who's Canadian
Not only Canadian but French Canadian here!
From the wonderful province of Quebec.
Re: ummm...ouch
I've had a customer like that once, he told me he could "hear the radiation" from his phone and he wanted me to do a swap on another motel till he could find one he couldn't "hear the radiation" with... That's just odd... at best. Guy was really serious too, told me that he asked all of his friends and none of them can hear it (...that right there should tell you something!)
Re: military discounts.....i just might join.
Of course she chose that job, but then again, so did you. Its not like people who are in the military chose that career path to get 15% off at your store.
And seriously, they risk their life everyday, while I don't approve of them getting discounts everywhere, comparing your job with theirs... lets face it, if either one of you deserves a discount, its definitely her.
Re: Lots of details ... not always that helpful.
All I can say is Amen! and when you try to interrupt them so they'll stop, they just keep on going and going... ugh, at least you can mute them or something, in store we have to nod and nod and nod...
I feel your pain.
Next time, when the customer stops talking you should go over every single detail and make sure you don't let the customer interrupt, make them feel how annoying it is :D
Re: Do you have....
Next time tell them that "those phones" were last produced in 1998, now all you can do with phones is listen to music, tv, clips, take pictures and film but never, under any circumstances can you call people with 'em. It just doesn't work that way.
Re: Yes, really
Actually, he's not wrong about that considering how depending on the plan and depending on the company, upgrades might require the customer to change plans. It happens in like 1% of the upgrades, but it happens; usually with those "special" plans that were only available for a few months or with CORP plans.
Re: Friggen Crybaby
But they've been with the company for so long and they pay so much every month! They deserve it!!!!
haha. and yes, that was sarcasm. Dumb people, dumb.
Re: Which Bell phone?
If you are willing to wait a few days/weeks, I would advice doing so. That way, you'll get to pick from the new batch of phones that are being launched on the Bell network. The LG Shine is already available but a few more are coming this week. The ROKR, the RAZR2 and the LG Musik. If you're looking for a PDA/Blackberry, I would advice going with the Blackberry Pearl, otherwise the RAZR2 or the Shine.
Hope it helps, ...
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